BMW of Honolulu

Very courteous with professional employees Understands well the situation to ease the customers concerns loaner was available well the situation to ease the customers concerns loaner was available More

accurate with all estimates and approvals, sales representative super helpful and knowledgeable, keeps all appointments on time every time, representative super helpful and knowledgeable, keeps all appointments on time every time, More

No coordination & communication in repair department! No advance notice & left with no cars for 2 full days resulted no transportation for kids & elderly! Thanks to Victor Ivankin & Pat Bailey for assis No advance notice & left with no cars for 2 full days resulted no transportation for kids & elderly! Thanks to Victor Ivankin & Pat Bailey for assistance & making this experience slightly positive! More

Not sure about other salespeople but will never work with Terrence Ching again if I ever buy another BMW or anything from that dealer. Always excuses for something he has to do but didn't do. Always trying Terrence Ching again if I ever buy another BMW or anything from that dealer. Always excuses for something he has to do but didn't do. Always trying to give you way lower than KBB trade-in value for your trade-in even the car has perfect condition but sell you the car like it's gold-plated even before the pandemic. One of the least trustworthy people you can possibly work with. Seriously considering to report what happened to BMW USA. More

I just had my first year service and it was excellent. They are showing me they really pride themselves around the customers. They are showing me they really pride themselves around the customers. More

I am very impressed on the service done on my car. They were very informative and helpful. The video update as they worked on the problem and resolved it was the best. It made you feel less to worry They were very informative and helpful. The video update as they worked on the problem and resolved it was the best. It made you feel less to worry about what's really going on. More

Since Mini moved to the new location, your service is not the same!! Had to wait a long time for tires replacement scheduled for town but the tires got sent to the other office, not getting the video report, the same!! Had to wait a long time for tires replacement scheduled for town but the tires got sent to the other office, not getting the video report, or the paper I had to asked for it. Several small charges on the receipt the description is not clear to what the charged for, More

Thank you Yvette, Darrell, Ben, Ryan, Mike, Alex, and so many more. Awesome them they have!! many more. Awesome them they have!! More

Staff and service were excellent and timely! Specifically was the driver who took me back to work and pick me up from work to bring me back to the dealership sorry I don’t remember his name but Specifically was the driver who took me back to work and pick me up from work to bring me back to the dealership sorry I don’t remember his name but he’s from New Zealand —excellent communicator!. Kaimaaina and Patrick are also worthy to be mentioned as excellent communicators and providers of thorough service. Thank you! More

Service advisor Patrick Bailey was courteous, Efficient and dispensed exceptional customer service. I have and will always service my vehicles at BMW Honolulu and dispensed exceptional customer service. I have and will always service my vehicles at BMW Honolulu More