BMW of Honolulu

I always get the best customer service from my service advisor, Kainoa, and all the people in the service department. They are professional, knowledgeable, and patient. They always keep me informed about advisor, Kainoa, and all the people in the service department. They are professional, knowledgeable, and patient. They always keep me informed about the service of my car. More

We had a horrible experience with this company. We were all ready to purchase an SUV when we sat down to do the paper work and they pulled the old Bait and switch on us. We left immediately and fou We were all ready to purchase an SUV when we sat down to do the paper work and they pulled the old Bait and switch on us. We left immediately and found our new car at a reputable dealer Mercedes Benz. More

My service appointment was handled promptly and efficiently. My Service Advisor Gimie answered all my questions and had my car ready well before the time requested. BMW of Honolulu's customer servi efficiently. My Service Advisor Gimie answered all my questions and had my car ready well before the time requested. BMW of Honolulu's customer service is excellent. More

Courteous, responsive to requests. Very professional and friendly atmosphere on campus. This was my first time to visit this dealership, kudos to Patrick Bailey! Great service Very professional and friendly atmosphere on campus. This was my first time to visit this dealership, kudos to Patrick Bailey! Great service More

Improved over the last few years immensely. .. They are now one of the best dealers in Honolulu .. They are now one of the best dealers in Honolulu More

Excellent service, accommodating, 7 series loaner great, overall good experience however the car wash was horrible .. my daughter washed better then that and she only 3 years old overall good experience however the car wash was horrible .. my daughter washed better then that and she only 3 years old More

Ashlyn Terai provided us with good customer service. She even came in on her day off to show us the vehicle. She even came in on her day off to show us the vehicle. More

Finance department here is absolute trash! Was going to trade in my 2018 Jeep Wrangler, owe $20,000 offered $30,000 as trade. Was going to buy a 2018 Acura TLX that’s been sitting there for ov Was going to trade in my 2018 Jeep Wrangler, owe $20,000 offered $30,000 as trade. Was going to buy a 2018 Acura TLX that’s been sitting there for over a month for $31,995. Would have had a $10,000 credit to the new car as a down payment. They kept trying to get me to pay more down out of pocket. They claim they couldn’t get me financed anywhere that all the banks said no. However Honolulu Ford got me financing NO PROBLEM with a lower APR. If you have your own financing, go there. But don’t rely on their finance dept. They also quoted me 14.55% APR…..my current loan has a 5.19% APR and I’ve NEVER been late on my loans or ANY bill. Credit score is good! Again, don’t finance here….actually don’t even go here period! More

Customer service representative was excellent in her concern and service even on her day off. concern and service even on her day off. More

Very good service. Unfortunate that they do not provide shuttle service and getting an appointment with a loaner car is 4-5 weeks out. Service advisor was very fri Unfortunate that they do not provide shuttle service and getting an appointment with a loaner car is 4-5 weeks out. Service advisor was very friendly and processed the car in/out efficiently. More