BMW of Honolulu

I was contacted by Mike when I was interested in a vehicle. He was east to work with and knew what I was looking for. vehicle. He was east to work with and knew what I was looking for. More

Great customer service! Mahalo to Brett Kami for his knowledge and patience! Mahalo to Isaac Castro for making finance smooth and easy! Comfortable settings to hang out too! knowledge and patience! Mahalo to Isaac Castro for making finance smooth and easy! Comfortable settings to hang out too! More

Service was expedient and precise. Customer service was good. Shuttle should be available now (following CDC guidance similar to services provided by a taxi or Uber). good. Shuttle should be available now (following CDC guidance similar to services provided by a taxi or Uber). More

Terrence is awesome! found exactly what i was looking for, which convinced me to get another BMW. if it wasn’t for Terrence, i would have gotten a Porsche. for, which convinced me to get another BMW. if it wasn’t for Terrence, i would have gotten a Porsche. More

Jacob at BMW Honolulu was great to do business with! Fair pricing and very accommodating to our requests. Will be back for a other BMW when my other lease is up next year. with! Fair pricing and very accommodating to our requests. Will be back for a other BMW when my other lease is up next year. More

Worst place to do business. Sold a car I was trying to buy to another customer after trying to get deal down all week. No call backs no text messages nothing. Worst dealership in the island! buy to another customer after trying to get deal down all week. No call backs no text messages nothing. Worst dealership in the island! More

Generally excellent but often difficult to get estimated time for return of vehicle. Recently suffered extensive delay due backlog from prior day. Should have been given option of rescheduling but was not a time for return of vehicle. Recently suffered extensive delay due backlog from prior day. Should have been given option of rescheduling but was not and not given accurate picture of severity of backlog. Rick Kanda worked very hard to accommodate me. Above & beyond. Don’t lose him! More

Great sales man, I was supposed to just check on BMW, because my friend bought BMW at the same BMW dealer, all of the sudden I got one too. because my friend bought BMW at the same BMW dealer, all of the sudden I got one too. More

Buying a vehicle was easy and convenient. Daquan was helpful when I needed help purchasing a vehicle but he was not helpful after the purchase. I received the car a month ago and I’m still unable to dri helpful when I needed help purchasing a vehicle but he was not helpful after the purchase. I received the car a month ago and I’m still unable to drive it around safely. He failed to tell me it only came with one key. I asked for assistance with obtaining a second key and he was no help at all. When the car arrived the check engine light was on and the back up camera did not work. There’s a leak in the fuel line so it’s unsafe to drive. They’re saying the parts are on back order so I’m unable to drive it until it’s fixed. I’m very disappointed with the service I received. More

Ashlyn and Wallace were both courteous, attentive and knowledgeable. Excellent customer service skills! They fielded my questions expertly. No hard push, just gentle persuasion. I am a happy BMW client knowledgeable. Excellent customer service skills! They fielded my questions expertly. No hard push, just gentle persuasion. I am a happy BMW client who will keep coming back because of them. More