BMW of Honolulu

Excellent customer service. Brett Kami provided excellent service helping us find a safe, reliable, quality used vehicle for our son. The whole process from checking out inventor Brett Kami provided excellent service helping us find a safe, reliable, quality used vehicle for our son. The whole process from checking out inventory to the test drive, negoiatiating a fair price and the final paperwork went very smooth. We appreciated all of the help throughout. Thanks again BMW of Honolulu!! More

Thorough and great customer service Kit, was so nice, helpful and efficient from the time I dropped my car off to when I picked it up. My driver who dropped me home was friendly and grea Kit, was so nice, helpful and efficient from the time I dropped my car off to when I picked it up. My driver who dropped me home was friendly and great to talk to. Very nice gentlemen. More

Recall, poor and unaceptable service I took my 7 series in for a recall and mybserviceman was very rude. Later that day i got a call from him at 4pm saying car was ready and currently bei I took my 7 series in for a recall and mybserviceman was very rude. Later that day i got a call from him at 4pm saying car was ready and currently being washed. I got there 430pm amd car was not ready and there were many customers waiting for their cars. At 510pm a service person was looking arpund without saying a name. I asked status of my car and she happend to be looking for me. She said my car is ready but not washed yet. If i want it washed , its another 15min wait. Left the dealership at 530 very upset with their poor service. More

BMW Honolulu service Great service! My adviser Rick Kanda is always very helpful. Shuttle service was so convenient. My car was ready on time and washed. Everything I Great service! My adviser Rick Kanda is always very helpful. Shuttle service was so convenient. My car was ready on time and washed. Everything I asked for was done. More

Professional and Courteous Service BMW service department is top notch with exceptional service. Dan Mau is also professional and he will go out of his way to help me. I would not go an BMW service department is top notch with exceptional service. Dan Mau is also professional and he will go out of his way to help me. I would not go any where else., I am a BMWer for life! Thank You BMW! More

Fast delivery and great service The staff at the service Department was awesome and professional, did a fantastic job, coffee bar was awesome as you wait for your car the coffee Cafe The staff at the service Department was awesome and professional, did a fantastic job, coffee bar was awesome as you wait for your car the coffee Cafe came in handy and the new decore was real European More

repair refusal We took our car in for recall of the air bag. When we got it back the air conditioner did not work. We have tried to contact them but they will not re We took our car in for recall of the air bag. When we got it back the air conditioner did not work. We have tried to contact them but they will not respond to our emails or calls More

Great customer service The team at BMW of Honolulu provided a comfortable and professional experience for leasing our X3. Outstanding service from sales and finance depart The team at BMW of Honolulu provided a comfortable and professional experience for leasing our X3. Outstanding service from sales and finance departments. McCafe is also a very pleasant amenity. More

Overall, great experience. My experience with BMW of Honolulu has been great so far. They were able to take care of my primary request right away and under extended warranty. Th My experience with BMW of Honolulu has been great so far. They were able to take care of my primary request right away and under extended warranty. They were able to take care of my secondary request within a day and provided me with a free rental. The only glitch to the entire experience and the reason I cannot give them an "Excellent" rating is that it was noted that I received a complimentary car wash but it was not washed. The same water spots from using my windshield wiper the day before was still there. The wheels were still covered with brake dust too. At any rate, everyone at the dealership were professional and friendly. Thank you to the service greeters, service advisors, technicians, shuttle drivers and everyone who took part in providing me with a great experience. More

Service car The service from the staff was exceptional. Very friendly and courteous staff. Oil and parts were replaced at no charge and they even washed the car The service from the staff was exceptional. Very friendly and courteous staff. Oil and parts were replaced at no charge and they even washed the car. More