BMW of Honolulu

Incredible staff Mike Was absolutely incredible in assisting me in the selection of my vehicle. Mike is a highly skilled professional and very courteous . I truly Mike Was absolutely incredible in assisting me in the selection of my vehicle. Mike is a highly skilled professional and very courteous . I truly appreciate your great customer service. Thanks, Glenn More

Excellent Customer Service! We ordered the car early, and it was easy to keep in touch with Terrence to ask what the status was. He was helpful and is very friendly! We just send We ordered the car early, and it was easy to keep in touch with Terrence to ask what the status was. He was helpful and is very friendly! We just send him a quick text and he responds right away. Once the car arrived, Terrence made the drive off very easy! The process was so quick. Just signed the necessities and we were off. Pro: We like that we can easily send him a text for anything related to the car. This is car number three with a fourth on the way next month and we love working with Terrence! Thank you Terrence! More

Outstanding service! One of the biggest holdups to buying a car is going through the sales process. Michaels brand of 360 degree service made the entire experience so out One of the biggest holdups to buying a car is going through the sales process. Michaels brand of 360 degree service made the entire experience so outstanding! He’s warm and inviting while being extremely knowledgeable and professional. His approach to putting you in a car is top notch. Everybody at the Honolulu BMW branch is very good at what they do... but Michael Castaneda is why I’ve been a return customer for over 15 years More

First class all the way Terrence is extremely honest, professional, and very knowledgeable in all things BMW. He makes the “sometimes uncomfortable” process of buying a car e Terrence is extremely honest, professional, and very knowledgeable in all things BMW. He makes the “sometimes uncomfortable” process of buying a car extremely enjoyable! I’ve referred half a dozen friends and family to terrence and they all say the same! Top shelf service all the way. More

Awesome Sales Consultant! Mike Castaneda is hands down the best sales guy at BMW of Honolulu! He’s always going the extra mile to make sure that you have the car of your dreams Mike Castaneda is hands down the best sales guy at BMW of Honolulu! He’s always going the extra mile to make sure that you have the car of your dreams and that the process in getting a new car is quick and easy! This is the 4th BMW that Mike has helped us get. Each time he’s helped us, the process and everything has gotten easier and faster because of the relationship he’s built us. I highly recommend everyone to see Mike for ALL their BMW needs. He’s super friendly, reliable, honest & knowledgeable. Thanks again Mike Castaneda! More

Best customer service ever I was helped with Mr Kaelen. It was my first time buying a car, by myself. Therefore it took me a long time to get everything done. And Kaelen was so I was helped with Mr Kaelen. It was my first time buying a car, by myself. Therefore it took me a long time to get everything done. And Kaelen was so patient the whole time even to the point I start feeling bad about taking all his time. All I’m trying to say is this is the best experience I’ve ever had with any sales business. If u need anything just ask for Kaelen and u don’t have to worry about a thing. More

Pleasant and straightforward Kaelen Hirashiki is great! I will be sure to recommend him to my friends and family :) I would definitely purchase again at BMW of Honolulu. Kaelen Hirashiki is great! I will be sure to recommend him to my friends and family :) I would definitely purchase again at BMW of Honolulu. More

Great experience with Wallace! My 2011 328i wagon tanked on me and the cost to repair all 8 things wrong with it would be more than the car was worth. BMW of Honolulu set me up with My 2011 328i wagon tanked on me and the cost to repair all 8 things wrong with it would be more than the car was worth. BMW of Honolulu set me up with a brand new X3 rental car since some of the repairs were covered by a recall. This gave us the time to figure out what would be best for our family. We worked with Wallace who was very professional, knowledgeable, and courteous. He spent a very long time going over different car prices and details. I think Wallace showed us every car in our price range on the lot. I will definitely recommend him and this dealership to friends and family in the future. More

Great service Just want to start by saying I was treated with the most respect at BMW. I went car shopping at 5 or 6 dealerships throughout the day and felt like I Just want to start by saying I was treated with the most respect at BMW. I went car shopping at 5 or 6 dealerships throughout the day and felt like I was overlooked at many of the others. Mike came right away and helped me and a friend find what we were looking for. He listened to what we needed and found fits for each of us. I feel like the lease terms were great and we both ended up leasing cars after a smooth process. Thanks a lot BMW More

AMAZING! I received EXCEPTIONAL customer service from Mike at BMW. All of the staff at BMW honolulu are amazing but Mike truly does an amazing job to make sur I received EXCEPTIONAL customer service from Mike at BMW. All of the staff at BMW honolulu are amazing but Mike truly does an amazing job to make sure you receive the best deal. He goes above and beyond for his customers. I am so appreciative of his help and as long as Mike works for BMW, I will continue to be a BMW customer. Thank You Mike! 😀 More