BMW of Honolulu

After suffering through several horrible experiences at this dealership, including once waiting almost two hours to get my car after I got a phone call telling me it was ready (they were "in a meeting" and this dealership, including once waiting almost two hours to get my car after I got a phone call telling me it was ready (they were "in a meeting" and no one could come out to give me my car back?!?!), being promised a loaner, then was told I couldn't have one when I dropped my car off; car returned dirty after being dropped off clean; car returned with a scratch and small dent in the door... you'd think this was enough. But the last straw came when, during one appointment, they called to tell me my car seat motor was broken and they wanted permission to order a new one. (It was working when I dropped the car off.) I told them no, just put my seat back where it was; I'm the only driver and don't need to move my seat. A year later, someone else looked at the seat. Guess what? THE FUSE HAD BEEN REMOVED. He replaced the fuse and the seat was fine. Not only are they incompetent and couldn't care less about their customers, they are completely dishonest. I just had a BMW brought in from the mainland because I refuse to give them my business. More

At first would not provide loaner and is not willing to take care of the customer even if the vehicle was under warranty. Then later notified me that they had found one and gave me a loaner. It took some r take care of the customer even if the vehicle was under warranty. Then later notified me that they had found one and gave me a loaner. It took some reasoning but dont think that it should be that way. If you pay good money for a car and it breaks down during warranty,there should be compensation for the customer no matter what, no if's and's or but's. Only asking for another car to drive and customer should not be forced to go and rent one at the customers expense if there are no loaners available. we are lucky this time that they came across an available loaner. More

I have used this dealer's service department many times over the years I have owned my 330i. They are VERY expensive. Most of the work I have had done was done properly, but again, I had to pay through t over the years I have owned my 330i. They are VERY expensive. Most of the work I have had done was done properly, but again, I had to pay through the nose for it. $273 for oil service? Jeez. All they do is change the oil and filter, and the cabin filter, and check a few other things, most of which I can do myself. I have had window regulators replaced, and found my window tint scratched up after they completed the job. They quoted me nearly $1000 to replace the pads and discs for just my rear brakes. I had it done for $440 at an independent shop. I will not be using this service department again any time soon. More

I have had several bad experiences with their service department. I had reported a problem it I had to return four times, until the noise that I heard got so loud that they could finally diagnose the pro department. I had reported a problem it I had to return four times, until the noise that I heard got so loud that they could finally diagnose the problem which was a loose nut in my rear suspension that the stated that they had torn apart while attempting to determine the problem. On another occasion, I took my car in for another problem, which they charged me $1,400, but did not correct the problem. On another occassion, my daughter took my car in, for which I had an appointment, and even after she informed them twice that she had an appointment, the ignored her and assisted two different male customers who had later appointments. My daughter is not a young school girl but an attorney. Both of my children enjoyed my BMW, and were BMW converts, but not any more. One is an attorney and the other an engineer. They have lost three future customers. If a new dealership were to open I might consider a BMW again, but for now I am happy with my Mercedes. More

I was treated well by the sales staff. I was not dressed up at all, in fact I was on the way to the beach when I decided to stop in and check out the new 04 530i. Took about 3 hours to test drive, choose a up at all, in fact I was on the way to the beach when I decided to stop in and check out the new 04 530i. Took about 3 hours to test drive, choose a car, trade in my old ride and drive off the lot. Went back a few months ago to look at the 06 750i. same salesman, test drove, liked it, choose one, traded in another ride, and drove off again this time in less than 2 hours. The service people thus far have been nice and accomodating except when it comes to getting a loaner. Overall I'd say that I'm a satisfied customer. More

I love the car but the dealer's service dept sucks big time. I spent an hour and a half waiting for my car after a service appointment only to be told that they lost my key and had to give me a loaner. time. I spent an hour and a half waiting for my car after a service appointment only to be told that they lost my key and had to give me a loaner. I went back and bought a used car from them that they sold to me with an expired state safety inspection. While I was there waiting for my car to be done, someone else was complaining about the same thing. I have been waiting eight months for touch-up paint. Fianlly told 'em to forget it and I ordered through paintscratch.com. The folks are nice, just incompetant and too small a department for the number of cars they sell. Upper mgmt obviously cares very little about this end of the business because they are the only BMW dealership in town/state. More