BMW of Honolulu

My bmw experience My sales person Michael Castaneda has been excellent servicing me to find the best car to suit my business needs! He is respectful knowledgeable and My sales person Michael Castaneda has been excellent servicing me to find the best car to suit my business needs! He is respectful knowledgeable and works hard. Yvette my maintenance person is also very good. More

Mike Castanesa is AMAZING! We knew we were in good hands from the beginning. Mike took great care of us! He is very personable and has a great knowledge of his craft. Mike took We knew we were in good hands from the beginning. Mike took great care of us! He is very personable and has a great knowledge of his craft. Mike took the time to explain each step of the sale process and made sure we were comfortable with everything! Even after the sale, he always goes above and beyond to answer all of my miscellaneous questions. We couldn't be more happy with the overall experience we've had. Both my Husband and I were floored that we didn't have to spend all day at the dealership. The thought of the process in getting a new car was always a headache for us. BMW of Honolulu has changed that perspective for us. We will definitely be returning! More

My third car with BMW I have leased already 3 cars with the dealership in Honolulu and I love it I work with Mike castaneda every time and he is just amazing to work with I have leased already 3 cars with the dealership in Honolulu and I love it I work with Mike castaneda every time and he is just amazing to work with! Excellent service and all! Thank you mike and the BMW dealership! More

AMAZING! I received EXCEPTIONAL customer service from Mike at BMW. All of the staff at BMW honolulu are amazing but Mike truly does an amazing job to make sur I received EXCEPTIONAL customer service from Mike at BMW. All of the staff at BMW honolulu are amazing but Mike truly does an amazing job to make sure you receive the best deal. He goes above and beyond for his customers. I am so appreciative of his help and as long as Mike works for BMW, I will continue to be a BMW customer. Thank You Mike! 😀 More

More than Satisfied I was a bit apprehensive of turning in my leased vehicle that had exceeded the maximum allowable miles. Phillip showed me all of my options to help me I was a bit apprehensive of turning in my leased vehicle that had exceeded the maximum allowable miles. Phillip showed me all of my options to help me compare and make a decision that was within my budget. I surprisingly was able to enter a new lease while upgrading to a 2018 330e hybrid for the same price as my previous lease. The perks of a hybrid made it an easy decision. I wanted specific exterior and interior specifications and Phillip delivered! I appreciate the service BMW always provides. Quick and painless! Always a satisfied customer. Ask for Phillip! More

Certified Pre-Owned Hassle free, quick and to the point. One of the best dealership experiences I’ve had. Sale went as expected, no surprises or unfortunate hiccups. Hassle free, quick and to the point. One of the best dealership experiences I’ve had. Sale went as expected, no surprises or unfortunate hiccups. More

Wonderful experience The over all experience at BMW of Honolulu has always been wonderful. The staff are always so friendly and willing to help and answer any questions. I The over all experience at BMW of Honolulu has always been wonderful. The staff are always so friendly and willing to help and answer any questions. I definitely feel very at home here. More

wonderful I am 91 years young and I haven't purchased a vehicle for about 12 years now. I was hesitant to go into a dealership, but I was convinced by my neigh I am 91 years young and I haven't purchased a vehicle for about 12 years now. I was hesitant to go into a dealership, but I was convinced by my neighbor who had a wonderful experience with her sales person, Wallace. So I went in to see what was so special about this young man. What a fine young man Wallace is. So professional. Greeted me with a smile. There was a genuineness about Wallace. From the moment we met until I drove home with the vehicle, Wallace was unassuming and really wanted to help. He asked multiple question and offered test drives on a few different vehicles. I could go on and on about Wallace, but to finalize my thoughts....this was the best experience in my life. Thank you Wallace, Issac, Alex, and all the wonderful staff at BMW of Honolulu. More

simple, easy, and reputable. There was nothing but a warm, inviting atmosphere and Justin was very patient and helpful. Thanks to BMW of Honolulu I am happy to say that I made a g There was nothing but a warm, inviting atmosphere and Justin was very patient and helpful. Thanks to BMW of Honolulu I am happy to say that I made a great purchase. More

Painful to deal with If you buy a BMW be ready to deal with their disorganized service department. Scheduling an appointment should not be difficult, yet somehow for these If you buy a BMW be ready to deal with their disorganized service department. Scheduling an appointment should not be difficult, yet somehow for these people it is. They won't find you in system even if you have been there 100x. I have also broken down and it took 4 hours before I could even reach someone in the service department. Left messages, routed to manager where I left messages....no call back. This went on and on and on until I just showed up there after a tow truck came to my aid. I have dealt with many service departments and none are appalling as this one...not even close. More