BMW of Honolulu

Exceptional customer service! !! Ryan Shinjo was very helpful and attentive! I’d go back and will refer my friends and family. !! Ryan Shinjo was very helpful and attentive! I’d go back and will refer my friends and family. More

Scheduling was easy. Was seen right away when I checked in. Super clean waiting room and great communication as to cost and services needed Was seen right away when I checked in. Super clean waiting room and great communication as to cost and services needed More

Excellent sales (Terrence Ching) and service (Kainoa Morita) staffs. Will be back for my next vehicle purchase. Morita) staffs. Will be back for my next vehicle purchase. More

Communication with staff was great for making an appt. Gimie was so helpful when bringing in and picking up my car. Very clear and concise communication. Thank you Gimie was so helpful when bringing in and picking up my car. Very clear and concise communication. Thank you More

We had a tough fix to our car and Benny was very supportive and kept us informed of the progress. Excellent service supportive and kept us informed of the progress. Excellent service More

BMW of Honolulu always exceeds expectations. I’ve been doing business with them for the past 9 years and hope to continue to do so for the foreseeable future. Daehan Roofe is an excellent SA I’ve been doing business with them for the past 9 years and hope to continue to do so for the foreseeable future. Daehan Roofe is an excellent SA. He kept me advised and provided excellent service. More

Totally enjoyed waiting for car to be done at the Honolulu BMW Dealership! Process smooth from the get go. My Service Advisor, Benny was friendly, helpful, and kept me informed…I was impressed with Honolulu BMW Dealership! Process smooth from the get go. My Service Advisor, Benny was friendly, helpful, and kept me informed…I was impressed with BMW state of the art video of Technician work/explaination.done.on car. Simply the Best ! Lastly, BMW presented me with a fresh and clean car (smiles) ! Mahalo, BMW of Hawai’i, Service Advisor Benny, Scheduler, Greeter, Mechanic, and Porters !!! Roseanna Lim More

Great service and friendly Try ther best to satisfy customer I was even offered a loner when my car wasn’t teady customer I was even offered a loner when my car wasn’t teady More

Specifically for vehicle services, it’s premier compared to regular dealership, but needs some work compared to other BMW higher end dealers. Wish they offered higher end membership for that above average to regular dealership, but needs some work compared to other BMW higher end dealers. Wish they offered higher end membership for that above average concierge service. They treat you special, but not as much as I like when there is an issue. This impacted my decision to purchase a new vehicle with this BMW dealership. More

Took me 5 hours to change a tire and although they offered shuttle services they are pretty restrictive as to what they can do that’s not planned in advance. Also they can’t tell you when you will be offered shuttle services they are pretty restrictive as to what they can do that’s not planned in advance. Also they can’t tell you when you will be done so it can be your car is left behind. Yvette was great but didn’t provide enough information on time frame although I did tell her my whereabouts vans she finally told me when the car was actually started but it was 2 hours before they finished. Next time I will take an Uber to go home and back. Also after the high fees you charge a 3 percent surcharge for using a credit card. Boo! More