BMW of Houston Midtown

Great service department I have used this service department since 1994. Have always liked and trusted my advisors. As long as I have a BMW in Houston under warranty, this i I have used this service department since 1994. Have always liked and trusted my advisors. As long as I have a BMW in Houston under warranty, this is where I will go. More

Pleasant, Fast, Friendly This Service Advisor is Awesome They can really work with you They are very understanding people and they take the time to help you out This Service Advisor is Awesome They can really work with you They are very understanding people and they take the time to help you out More

Really Great Experience I bought a car in October and it was such a great experience. The staff was really great. I was fortunate to have met and worked with a really grea I bought a car in October and it was such a great experience. The staff was really great. I was fortunate to have met and worked with a really great sales guy in the Pre-Owned Department. Angelo Gryparis made the whole process easy. I would like to add that for the first time I really had a great experience buying a car. He was very personable, caring and very customer service oriented...the kind of experience one would expect from a high end dealership. I liked him so much we came in and bought another car on Nov. 2nd for my wife. So if your looking for someone that caers for you and will treat you right..talk to Angelo Gryparis. More

Excellent service! I switched to this dealership and have found it to be very customer service-oriented. Service done right the first time and they keep you posted on l I switched to this dealership and have found it to be very customer service-oriented. Service done right the first time and they keep you posted on length of time it will take-plus they estimate time much better than previous service group. More

Great service . Fast and courteous. Very friendly and knowledgable . Close to home and work . I recommend advantage to all my friends and family . Thanks again . Fast and courteous. Very friendly and knowledgable . Close to home and work . I recommend advantage to all my friends and family . Thanks again More

Excellent Customer Service The Service Staff and the Sales Staff is Great in Advantage BMW Midtown. I recommend in Pre-Owned Vehicles Mr. Ricardo Quiroz, Him is very Profession The Service Staff and the Sales Staff is Great in Advantage BMW Midtown. I recommend in Pre-Owned Vehicles Mr. Ricardo Quiroz, Him is very Professional, Friendly with a extended experience in the #UltimateDrivingMachine. Special Thanks to Mr. Jesus Castellanos in Service Dept. very excellent Advisor. Thanks Staff .. you're make my experience at the Top!!! More

Go to Some Other dealership- Worst Customer Service The worst service ever Slightly long review but the truth and I don't like to be played I was a potential buyer from out of state and called int The worst service ever Slightly long review but the truth and I don't like to be played I was a potential buyer from out of state and called into the dealership for a specific car and spoke to Ricardo Quiroz on a Friday morning and while speaking to him I already told him that I was from out of state and would have to conduct the business over phone and or email. By friday evening I had decided to buy the car and requested him to send me all the written literature about the car and also the financing application. I provided him two email addresses - a gmail address and one a work address. Ricardo never sent anything and when I was finally able to get a communication back from me he told me that he had left for home and that he had already emailed the papers ( which was a lie) and that he would email again on Saturday. On saturday he did email me the papers after I gave him two reminders. After I filled in the financing application I called and texted Ricardo multiple times to which he did not reply at all. Then he finally texted me back and told me that he could not talk to me because he had customers that he was tending too. I think that he forgot that an internet customer is a customer too. Finding out that Ricardo will not tend to me I called other sales agents and two of them told me that they could not access my file/ application since Ricardo had locked me in the system so that nobody else could access my file either. So basically neither would he assist me, nor would he let anybody else assist me. So the whole of Saturday I tried calling him and texting him asking for assistance and finally at around 6:00 PM he told me the car was sold. He played me the whole of the Saturday while he was making a deal with somebody else and probably holding me as a back up offer just in case the first one did not go through. The pre-owned office has the worst service I have have experienced, to back it up I was an out of state customer and then Ricardo takes the cake. I don't know how a dealership allows a sales associate to lock out a prospective buyer so that nobody else can help him or her if he is tending to some other customer/s More

Great experience with sevice This was my second visit to this dealership for service and my service advisor was Robert Garcia. He treated me extremely well from the minute I got t This was my second visit to this dealership for service and my service advisor was Robert Garcia. He treated me extremely well from the minute I got there and kept me informed about what was going on the entire time. He took the time to explain everything and answer all of my questions. I will definitely ask for him when I return next time. I highly recommend him. More

Definitely Recommend This was the first time visiting this dealership. They were able to repair my vehicle while I went to lunch. My service advisor made the whole experie This was the first time visiting this dealership. They were able to repair my vehicle while I went to lunch. My service advisor made the whole experience seamless. More

Worst customer service I've ever experienced. The preowned office is by far the worst customer service I've ever experienced. Salespeople have no desire to get to know you or find you a good deal The preowned office is by far the worst customer service I've ever experienced. Salespeople have no desire to get to know you or find you a good deal. Do yourself a favor and go to a different dealership that knows how to treat its customers! More