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BMW of Houston Midtown
Houston, TX
1,213 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,213 reviews
March 21, 2014
Great experience. When I made my service reservation I was promised a loaner car. When I arrived that morning a 535 was waiting for me. Everyone I spoke with was very friendly was promised a loaner car. When I arrived that morning a 535 was waiting for me. Everyone I spoke with was very friendly More
by Herrr013
Employees Worked With
Chien
January 30, 2014
They charged me over $3,300 in labor alone! Original service quote started out at $4,200, increased to $6,300 to $8,100! Horrible!!! Mr. Pat Goldwait (General Manager) returned my call on Friday, provi service quote started out at $4,200, increased to $6,300 to $8,100! Horrible!!! Mr. Pat Goldwait (General Manager) returned my call on Friday, providing me with his cell phone number. I am glad that I was able to speak with him. More
by Siciliana
Employees Worked With
Juan Galvez, Emile Shaw
September 01, 2013
Their service is consistently great and the service advisers are thorough explaining any issues with our vehicle. They also take the time to listen to my service concerns and offer solutions when perf advisers are thorough explaining any issues with our vehicle. They also take the time to listen to my service concerns and offer solutions when performing repairs or services. In addition, the shuttle service is great making the service process very convenient. More
by JTallisonodd
Employees Worked With
Karen Hudson
June 14, 2013
First luxury car purchase and I cannot say I had any complaints. My salesperson, Yasmin Guerrero, was probably the most pleasant salesperson I have ever deal with, definitely when it comes to the new c complaints. My salesperson, Yasmin Guerrero, was probably the most pleasant salesperson I have ever deal with, definitely when it comes to the new car buying experience. She nailed down exactly what i was looking for and saved me a lot of time and she has done an outstanding job of making sure I am taken care of in 9 months since purchase. Have not required much from Service Department to this point, but so far so good. Definitely convenient to have dealership less than 5 minutes from work and the shuttle service has come in rather handy. Love the car and glad to be in the BMW family. More
by danjkal
Employees Worked With
Yasmin Guerrero
June 14, 2013
Have always avoided sales staff when purchasing cars but came across this team at Advantage. Yasmin Guerrero, Nathan Swanson, and Steve DeLeon really impressed. Kudos to them and a professional staff. came across this team at Advantage. Yasmin Guerrero, Nathan Swanson, and Steve DeLeon really impressed. Kudos to them and a professional staff. More
by igniteassoc
Employees Worked With
Yasmin Guerrero
June 14, 2013
Very professional and courteous and pleasant experience. I really enjoyed doing business at this dealership and with Yasmin the salesperson.. Highly recommended to anyone in the market for a car. I really enjoyed doing business at this dealership and with Yasmin the salesperson.. Highly recommended to anyone in the market for a car. More
by Kbejjani
Employees Worked With
Yasmin Guerrero
May 16, 2013
I took my 550i in because it had water in the trunk. Got it back, it rain and still water in the trunk. I got it back for the second time, it rain again and water in trunk again.!!! I spent over $2,500 alre it back, it rain and still water in the trunk. I got it back for the second time, it rain again and water in trunk again.!!! I spent over $2,500 already and the problem hasn't been fixed. I takes for ever to get a hold of any of those guys their. I don't even think they care about all these bad reviews. Technicians don't know what their doing there. Very unhappy with Advantage BMW Midtown and don't recommend anyone to go their for service. More
by mrpay07
Employees Worked With
Jason
April 10, 2013
We leased a 535i 10 days ago; at time of purchase we we wavering between it and the X5. We were told to drive it and if you don't like it you can always switch. On day 7 we decided that was to small and ou wavering between it and the X5. We were told to drive it and if you don't like it you can always switch. On day 7 we decided that was to small and out daughters booster seat just wouldn't fasten into it securely so we would like to exchange for X5. Of course once we went back to exchange it Advantage BMW told us that because the vehicle was already titled to us they could not take the vehicle back but we could exchange it by taking a $8700 loss since the new 535i had 499 miles on it. Every other Houston BMW dealership we called said they would have exchanged it had we of purchased it from them- we will never use Advantage BMW Midtown Houston again- I think they pushed the title work to be completed in 3 days just so we couldn't change our mind! More
by Flybuzz
Employees Worked With
George Hayden
April 20, 2012
I have purchased three BMWs from Advantage over the past 10 years and each year the level of service, quality and customer service has deminished. My most recent experience has been with getting my actual r 10 years and each year the level of service, quality and customer service has deminished. My most recent experience has been with getting my actual registration for my car. I purchased it the first week of February, had to go back into the dealership to fill out some "forgotten" paperwork a week later and then two weeks later only when I called in to see if they had received my registration was I told I needed to come back to dealership yet again so they could fill out and file yet another "forgotten" piece of paperwork required to get the car registered. Now, after 2 months and 3 weeks I went in and spoke with the General Manager, Pat Goldwait, who told me a week ago he would "get on it and get it taken care of immediately". I called yesterday, no return call and still no registration. Communication is a BIG issue with the sales team now. They don't understand how to do it! The first mistake made by them was selling me a "certified pre-owned" BMW only to call and tell me two weeks later it was actually not certified, the first oil change was performed late. Because it was no longer certificed the finance interest rate was increased and the warranty was no longer active. The finance team did correct the issue so that at least by reducing the financed amount of the vehicle even with the higher interest rate my payments remained the same and they added in a free extended warranty. Still, had they done their due diligence on the vehicle before placing it on the lot, they would have known it wasn't a certified car. Good luck to anyone that stops in this location to by a new/used car. I don't see any hope in service improvements any time soon. More
by mwbaldwin
Employees Worked With
Frank Pierce
April 03, 2012
Best experience I've ever had with purchasing a vehicle. They have very high integrity in holding their end of the deal, even after the sale. They really care about keeping their past customers happy and d They have very high integrity in holding their end of the deal, even after the sale. They really care about keeping their past customers happy and doing the right thing. I would recommend them highly to anyone who wants to work with someone on a long term basis who they can trust. More
by emily81r
Employees Worked With
Pat Goldwait, Charles Cannon
