BMW of Houston Midtown

We feel that we were not respected when we were discussing the price of the new car. The dealer did not know how to respect the customers. He looked us down when we were leaving, we feel uncomfort discussing the price of the new car. The dealer did not know how to respect the customers. He looked us down when we were leaving, we feel uncomfortable. With the similar price, we got the new car in another dealer. More

Over charged services some of them double than other dealers in same city. Do not respond to negative feedback in survey after service even if requested to. Service advisors rude and un professional dealers in same city. Do not respond to negative feedback in survey after service even if requested to. Service advisors rude and un professional Technicians un trained Would never go back to this dealer. More

I went to this dealership, today, on my lunch break. I went to the showroom floor and there were at least 8 sales reps at their desk, none were busy.... After about 3 minutes, I asked a guy wearing a red went to the showroom floor and there were at least 8 sales reps at their desk, none were busy.... After about 3 minutes, I asked a guy wearing a red shirt (service rep), if any sales reps worked at this location. He looked around and saw the same 8 reps, who had not acknowledged him nor I (at this point). He approached the desk of one, told them what I needed and he STILL did not come to assist, ask questions, tell me he was busy and would be right with me....NOTHING! I went out to the lot, looked at the cars, came but in, stood within his view and he never approached me. Horrible client customer service skills were exhibited, today, by the entire staff (with the exception of the service rep (who does not work on the sales side). I was disappointed with this level of service or lack thereof. I will write a letter to express this to the General Manager, Pat Goldwait! More

On going issues since 2010 - problem with oil leak never repaired - told I had a 2 year warranty on work - each time I take it back, told it is a different problem an unrelated - asking for an additional $5 repaired - told I had a 2 year warranty on work - each time I take it back, told it is a different problem an unrelated - asking for an additional $5,400 to fix repair after already paying over $3,000 out of pocket - not counting expenses warranty covered. Very dissatisfied; have contacted BMW North America to get a representative involved. More

I took my car for battery problems and placement. My car is in good shape and purchased it brand new. The service advisor called me about other problems besides the battery and charging me alot for the ser is in good shape and purchased it brand new. The service advisor called me about other problems besides the battery and charging me alot for the service and parts. I told him I have an extended warranty and would like to use it. He try to call the warranty but did not wait until talking to someone. He said one of the windows will not roll up but I never had this problem. Then he keeps telling me about other car issues. I have talked to another mechanic and reviewed the issues with him and he said they are not critical. I think this place just want to use people for money. Too bad ... I should have listen to my friends who had the same experience with them. More

I took my car here for service after repeated attempts to have a persistent squeaking noise fixed at another dealer here in Houston. Brian and the rest of the Service Dept. were able to resolve the issue th have a persistent squeaking noise fixed at another dealer here in Houston. Brian and the rest of the Service Dept. were able to resolve the issue the first time in a timely manner without giving me the runaround like the other dealership. Since then, my experiences have been nothing but stellar. I had my fuel pump go bad on me a week before a vacation, but the earliest appointment was Friday, the day before I was supposed to leave. At first, Brian told me the car wouldn't be touched until Monday, but when I explained the situation to Brian, he was able to have the car fixed by noon the next day! Outstanding customer service. More

This is my second BMW that I have owned and there are several short fallings compared to other vehicles in its class. The biggest and most import is the road noise. When I first purchased this car the several short fallings compared to other vehicles in its class. The biggest and most import is the road noise. When I first purchased this car the road noise was minimal, but after 15k miles the road noise became so bad that I could not conduct business calls while driving. I travel quite a bit and rental mid-class cars road noise was much less than the BMW. Second, is the options are overpriced. I spent an additional 12K on options that many other luxury cars have standard. And the free maintenance is not so free. These cars sit low to the ground and if you knock your alignment out it will cost you 250 each time, and the dealership I used couldn't ever get it right. Additionally, from a technology perspective they are lacking and seem to be a couple years behind. Overall I would NOT purchase a BMW and I would recommend checking with the other luxury auto makers first. I have two years left on my lease and I have purchased another vehicle to use for my daily use and the BMW sits in the garage collecting dust. More

I purchased a 550i last Saturday, whcih had to be shipped from Austin. Picked it up this afternoon. This had to be one of the simplest car purchasing experiences I have had. No back and forth. I did my r from Austin. Picked it up this afternoon. This had to be one of the simplest car purchasing experiences I have had. No back and forth. I did my research. Made an offer. They accepted. And unlike Momentum BMW, where I bought my last car, there were no surprises when it came to closing the deal, i.e. no dealer prep. At the closing, the Finance Manager does try to get you buy the extended warranty and other stuff but it was not pushy. She explained the various options but once I said no, she moved on. The bulk of the time was spent going over the various gadgets - navigation, voice activation, smartphone and iPod integration, etc. Things I did not have on my previous car. So, so far Advantage has been good. I'll be back to report how they handle any issues if they come up. Also, when I take it in for service. More