BMW of Houston Midtown
Houston, TX
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My BMW 330i GT suffered a complete loss of fluid from a broken hose fitting. Steven Dang scheduled my service for the next day and I received his usual high-level professionalism. The car was ready in broken hose fitting. Steven Dang scheduled my service for the next day and I received his usual high-level professionalism. The car was ready in a few hours and the repair cost was reasonable. More
My service advisor Maysoon is awesome! She always provides excellent customer service and she always stays in constant communication when my vehicle is being serviced! 10/10 would most de She always provides excellent customer service and she always stays in constant communication when my vehicle is being serviced! 10/10 would most definitely recommend! More
Fantastic service. Vianey was great to work with, best Service rep I have worked with. Timely, professional and very responsive. Highly recommend all service for BMW's Vianey was great to work with, best Service rep I have worked with. Timely, professional and very responsive. Highly recommend all service for BMW's at this location. More
It was my first time using Rosie as my advisor for my vehicle issues. She was fabulous. Rosie kept me updated with the status of my vehicle. I will definitely go back to her. vehicle issues. She was fabulous. Rosie kept me updated with the status of my vehicle. I will definitely go back to her. More
I’ve been buying my cars from this dealership for the past 10 years this year and have been dealing with the same salesman Mr. Alphonso Lloyd. He takes all the nonsense out of car buying and that’s why I past 10 years this year and have been dealing with the same salesman Mr. Alphonso Lloyd. He takes all the nonsense out of car buying and that’s why I continue to give him my business. He’s very knowledgeable and a great person to work with. As long as he’s there, II’ll continue to buy my BMW’s from him. I’ve always had a pleasant experience there. Every department has treated me like family. I absolutely love it there!!!! More
I am writing to express my significant concerns regarding the business's sales and financing practices. I found their approach to be highly unethical and predatory. My experience involved negotiating a spec the business's sales and financing practices. I found their approach to be highly unethical and predatory. My experience involved negotiating a specific price point, only to have the agreed-upon figure unilaterally increased during the financing stage. This deceptive tactic, combined with an overall lack of transparency, significantly eroded my trust in their company and its representatives. I would caution others to be vigilant when engaging in transactions with this establishment. Go to another dealership! More

