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BMW of Houston Midtown

Houston, TX

4.8
1,375 Reviews

1305 Gray St

Houston, TX

77002

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Showing 1,375 reviews

July 18, 2026

Great service, as always. Scheduling was smooth and checking in at the dealership was even easier. Ramon reviewed my service needs and helped greatly with my timing preference More

by johnrogge68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon, Sebastian Olszewski
Jul 20, 2026 -

BMW of Houston Midtown responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 15, 2026

I had a great experience with BMW of Houston Midtown. Vianey was excellent throughout the entire process—friendly, responsive, and very good about keeping me updated on the parts, repair progress, and ex More

by moths.39.cowbell
Recommend Dealer
Yes
Employees Worked With
Vianey
Jul 17, 2026 -

BMW of Houston Midtown responded

Hello, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 14, 2026

David took care of my tire & Service my SUV & change my problem change my windshield blades! More

by lewissylvester63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.David Guerrero
Jul 14, 2026 -

lewissylvester63 responded

David is very professional & listen to your problem & treat you were I think I am special! Keep you informed throughout your Visits!

Jul 15, 2026 -

BMW of Houston Midtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Houston Midtown. Please don't hesitate to reach out if there's anything additional we can do for you.

July 14, 2026

For me, the cost should be the cost. However, taking your car for service is now akin to purchasing a car as you have to negotiate the price of the service you need and you have to cross More

by Roy Cormier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maysoon
Jul 15, 2026 -

BMW of Houston Midtown responded

I appreciate you taking the time to share your feedback. We understand that vehicle maintenance can be a significant investment, and we never want our guests to feel that pricing or recommended services are unclear or require negotiation. Our goal is to provide transparent recommendations based on BMW's maintenance schedules, the results of our inspections, and the specific condition of each vehicle. While we recognize that owners may find differing opinions online or within the BMW community, our responsibility is to recommend services that we believe will help maintain the safety, reliability, and performance of your vehicle. We value your comments regarding pricing transparency and will share your feedback with our team as we continually work to improve the customer experience. If you'd be willing to discuss your visit further, I'd appreciate the opportunity to review your concerns personally and answer any questions about the recommendations you received. Thank you for your feedback, and we hope to have the opportunity to restore your confidence in our service department. Jesus Garcia Service Director BMW of Houston Midtown 713-289-1282 jesusgarcia@group1auto.com

July 14, 2026

The service was excellent. I used the pickup option from my home and that was so convenient. More

by beamerboi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Jul 15, 2026 -

BMW of Houston Midtown responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 14, 2026

Ramon handled everything quickly and efficiently. Great transportation from the repair facility and back for pickup. Great service! More

by cwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon, Sebastian Olszewski
Jul 14, 2026 -

BMW of Houston Midtown responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 13, 2026

Josh is a great asset to the dealership. Quick and professional service. The entire dealership staff are very helpful. More

by lawrence.y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh E., Sebastian Olszewski
Jul 15, 2026 -

BMW of Houston Midtown responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 10, 2026

Great service. This dealership is always attentive, helpful and honest. Highly recommend them for anything! More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vianey Sevilla
Jul 12, 2026 -

BMW of Houston Midtown responded

Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

July 10, 2026

My consultant Jesse was amazing. Very patient. Very honest. Hooked me up with a driver to and from my office. Couldn’t have been a better experience. Thank you, Jesse! More

by merrellscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Jul 10, 2026 -

BMW of Houston Midtown responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 09, 2026

Excellent dealership with very professional personnel including sales persons and support staff. Highly recommended for your new car needs. More

by David P Tusa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Lloyd
Jul 10, 2026 -

BMW of Houston Midtown responded

Hello David, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!