BMW of Houston Midtown
Houston, TX
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Great service, as always. Scheduling was smooth and checking in at the dealership was even easier. Ramon reviewed my service needs and helped greatly with my timing preference Scheduling was smooth and checking in at the dealership was even easier. Ramon reviewed my service needs and helped greatly with my timing preferences. All work was completed as requested and on time. More
I had a great experience with BMW of Houston Midtown. Vianey was excellent throughout the entire process—friendly, responsive, and very good about keeping me updated on the parts, repair progress, and ex Vianey was excellent throughout the entire process—friendly, responsive, and very good about keeping me updated on the parts, repair progress, and expected completion time. She made the whole process feel organized and straightforward. I also really appreciated Fermin taking the time to look into a separate front-suspension concern while the vehicle was already on the lift. The repair was completed when promised, communication was clear, and I felt that my concerns were taken seriously. Thank you to Vianey, Fermin, and the service team for the professionalism and great customer service. This is the level of care I expect from BMW, and I would confidently recommend this location More
For me, the cost should be the cost. However, taking your car for service is now akin to purchasing a car as you have to negotiate the price of the service you need and you have to cross However, taking your car for service is now akin to purchasing a car as you have to negotiate the price of the service you need and you have to cross reference any service they offer you as most of them are considered unnecessary by the BMW community at large. More
My consultant Jesse was amazing. Very patient. Very honest. Hooked me up with a driver to and from my office. Couldn’t have been a better experience. Thank you, Jesse! Very patient. Very honest. Hooked me up with a driver to and from my office. Couldn’t have been a better experience. Thank you, Jesse! More


