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BMW of Houston Midtown

Houston, TX

4.8
1,215 Reviews

1305 Gray St

Houston, TX

77002

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Showing 1,215 reviews

June 18, 2024

Professional and attentive. Provided great service! Thank you Alejandro for your help getting my car repaired on time! More

by M.S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
Jun 20, 2024 -

BMW of Houston Midtown responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 18, 2024

Good experience. My service technician, Adam, was great. Work done in less than four hours. More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Martinez
Jun 19, 2024 -

BMW of Houston Midtown responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 18, 2024

Poor communication. I had to initiate all aspects of the service. Services were performed on vechile without permission. I felt disrespected about the whole experience More

by APGATLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anna
Jun 19, 2024 -

BMW of Houston Midtown responded

Our top priority is to ensure our customers are completely satisfied with our services. We apologize for any inconvenience you may have encountered with your visit, due to the lack of communication and any services that may have been performed without prior approval. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Sebastian Olszewski General Manager solszewski@advantagecars.com

June 18, 2024

Greatly thankful for Ricardo Quiroz helping me and Sam Rezaei assisting with financing for getting me into a new BMW More

by Maczj1126
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Quiroz, Sam Rezaei, Sebastian Olszewski
Jun 20, 2024 -

BMW of Houston Midtown responded

Hello, we're happy you found our staff to be so supportive during your experience here at Advantage BMW Midtown. We are always more than happy to assist you if anything else comes up. Take care!

June 17, 2024

Advantage BMW provides fast and efficient service to its customers. They provide a shuttle service. More

by RK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Thomas
Jun 18, 2024 -

BMW of Houston Midtown responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

June 15, 2024

This is the easiest time I bought a car. The sales man and finance people were very nice and helpful. I'm really happy I bought the car from BMW. They really stand up to the name. More

by mody42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio , Sebastian Olszewski
Jun 16, 2024 -

BMW of Houston Midtown responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

June 15, 2024

Ben and the entire team were absolutely awesome, and my experience there was great from start to finish. I had my two younger children accompany me to the dealership that day, and the entire team treated u More

by Dkbaker88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Asare, Mohammad Hamadneh, Justin McGaughey, Garrett Burleson, Sebastian Olszewski
Jun 15, 2024 -

BMW of Houston Midtown responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ben and the entire team here at Advantage BMW Midtown! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 15, 2024

The service advisor was fantastic today-great customer service support and others should take her lead More

by DealerRate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No other associated was involved
Jun 17, 2024 -

BMW of Houston Midtown responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2024

Excellent and professional service. My SA, Jerry Ward, is outstanding and the techs are great. I have purchased Bimmers from Advantage since it was one of the two dealerships in the U More

by mmariotto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Ward
Jun 17, 2024 -

BMW of Houston Midtown responded

Hi, we're happy you found Jerry to be so supportive during your experience here at Advantage BMW Midtown. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2024

Barry is the best service rep I have ever used! My work is always completed timely and if I have emergency repairs he schedules me in. He is upfront and keeps you updated with services performed. More

by LA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry T
Jun 17, 2024 -

BMW of Houston Midtown responded

Hi, we're happy you found Barry to be so supportive during your experience here at Advantage BMW Midtown. Please let us know if there is anything else we can do for you; we are more than happy to help!

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