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BMW of Houston Midtown

Houston, TX

Overview
Reviews
Vehicles
4.8
1,215 Reviews
Call Dealership (713) 289-1200
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1305 Gray St

Houston, TX

77002

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Showing 1,215 reviews

February 24, 2024

Great price. Easy transaction. Clear explanations. Really helpful staff. I will definitely recommend to orhers More

by CPD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle , Justin McGaughey
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Feb 27, 2024 -

BMW of Houston Midtown responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 24, 2024

Alejandro was very helpful and pleasant to work with. Internet in the lounge was fast. Adequate snacks and drinks More

by Justron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro , Mohammad Hamadneh, Justin McGaughey, Garrett Burleson, Sebastian Olszewski
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Feb 27, 2024 -

BMW of Houston Midtown responded

We're pleased to hear that Alejandro was very helpful and pleasant to work with. Providing a comfortable lounge environment with fast internet, snacks, and drinks is important, and we're glad you found it to be adequate. Thank you for choosing us, and we look forward to serving you again!

February 23, 2024

Personalized and professional service. I have worked with my advisor Robert Garcia for more than 10 years and he know me and my card More

by PCF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
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Feb 27, 2024 -

BMW of Houston Midtown responded

It's wonderful to hear about your personalized and professional service experience with your advisor, Robert. Building long-term relationships with our customers is important to us, and we appreciate your loyalty over the past 10 years. Thank you for choosing us, and we look forward to continuing to provide excellent service!

February 22, 2024

Clean facility, excellent staff, Jerry Ward heard my concerns and made some great recommendations and got the multiple jobs I needed, done! More

by fperry0807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Ward
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Feb 24, 2024 -

BMW of Houston Midtown responded

We're delighted you had a positive experience at our facility! It's great that Jerry listened to your concerns, provided recommendations, and efficiently completed the necessary tasks. Our team appreciates your feedback, and we're here to assist you with any future needs. Thank you for choosing us, and we look forward to serving you again!

February 21, 2024

Great service provided by Kamil when we took our vehicles in for servicing. Would highly recommend working with him. More

by Sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamil
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Mar 02, 2024 -

BMW of Houston Midtown responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

BMW of Houston Midtown responded

Thank you for your visit and kind words. I see you are not happy with us, but cannot tell me why in your review. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Sebastian Olszewski General Manager solszewski@Advantagecars.com

February 21, 2024

Excellent service and go above and beyond to ensure that customer is satisfied and understands More

by Liz.Wallace 65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kommany, Yazmine Guerrero
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Feb 24, 2024 -

BMW of Houston Midtown responded

We're delighted to hear that you received excellent service and that our team goes above and beyond to ensure customer satisfaction and understanding. Thank you for choosing our services, and we appreciate your positive comments!

February 17, 2024

Always a great experience with Alejandro and the Advantage BMW service department. That's why I always recommend this dealer More

by jvillan11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Aguirre
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Feb 23, 2024 -

BMW of Houston Midtown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 17, 2024

Always great service - especially from my advisor Ana Mejia - who never pushes unnecessary upgrades. I trust her to the fullest and is a big reason I always come back here and recommend to friends. Thank More

by ranjan.k.nandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Mejia - 5 stars , Sebastian Olszewski
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Feb 23, 2024 -

BMW of Houston Midtown responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 17, 2024

I.have the best advisor there. Alejandro always makes sure that the client is well taken care of for the best experience. More

by elmerbrown7725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro , Sebastian Olszewski
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Feb 23, 2024 -

BMW of Houston Midtown responded

Thank you for the kind words Elmer! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 12, 2024

Very professional staff who are always helpful, attentive and timely. Always stands by commitments made. More

by lgibbshok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry ward
Report | Print
Feb 13, 2024 -

BMW of Houston Midtown responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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