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BMW of Houston Midtown

Houston, TX

Overview
Reviews
Vehicles
4.8
1,215 Reviews
Call Dealership (713) 289-1200
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1305 Gray St

Houston, TX

77002

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Showing 1,215 reviews

December 16, 2023

Lulu is always taking care of us. Shes great. She will communicate with you whenever there’s something extra to be done on your car. More

by jam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lourdes
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Dec 19, 2023 -

BMW of Houston Midtown responded

Lulu is an excellent service professional, keeping you informed and ensuring your car receives the attention it needs. We appreciate your business. We look forward to assisting you in the future.

December 14, 2023

Eduardo is very helpful and always available to help. He is very responsive. Great service team. More

by neda.malkani
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Eduardo Bendeck , Justin McGaughey
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Dec 15, 2023 -

BMW of Houston Midtown responded

It's fantastic to hear that you had a great experience and that Eduardo provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 14, 2023

Great costumer service. All staff is very friendly. Accommodated to my schedule and provided alternative transport during the service. More

by Jabi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Dang
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Dec 15, 2023 -

BMW of Houston Midtown responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 14, 2023

Eduardo a major asset at the Advantage Location in Houston. Excellent work done and very accommodating! More

by birchwoodadvisors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Bendeck
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Dec 15, 2023 -

BMW of Houston Midtown responded

It's fantastic to hear that you had a great experience and that Eduardo provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 10, 2023

Superb service. Listen carefully and answer questions in a clear and responsive way. Always available. More

by reasoner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lulu
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Dec 12, 2023 -

BMW of Houston Midtown responded

We are thrilled to hear that you had a superb experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

I had not used the downtown location in awhile but great service from Elaine. Picked up car for recall & performed additional services within one day. More

by Reg
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Elaine R.
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Dec 12, 2023 -

BMW of Houston Midtown responded

It's great to hear that Elaine provided excellent service downtown! Efficiently handling a recall along with additional services in just one day is commendable. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

The service advisor was very knowledgeable and worked to ensure I was taken care of during the service appointment. More

by RWJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Aguirre
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Dec 12, 2023 -

BMW of Houston Midtown responded

We are thrilled to hear that you had a knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Prompt Response, ease of service, nice customer waiting area: with working wifi for work, ample clean space, nice refreshments. Very clean bathrooms and great service Manager Rosa Lourdes. More

by pamela.red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lordes la Rosa
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Dec 12, 2023 -

BMW of Houston Midtown responded

It's wonderful to hear about your positive experience! Prompt responses, ease of service, and amenities like a comfortable waiting area with working WiFi can enhance the overall service visit. Having a service manager like Rosa who ensures cleanliness and customer satisfaction further adds to a great experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

On time, professional and excellent service. Won’t go to another BMW dealership again. Andreas went above and beyond to provide excellent service More

by matt.madson
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Andreas Acosta
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Dec 08, 2023 -

BMW of Houston Midtown responded

It's fantastic to hear that you had a great experience and that Andreas went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 03, 2023

I trust the BMW Service Center to use only OEM parts and the quality of the work they do is exceptional. More

by johnb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Mejia
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Dec 05, 2023 -

BMW of Houston Midtown responded

Thank you for the kind words! Advantage BMW Midtown appreciates your business and looks forward to your next visit!

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