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BMW of Houston Midtown

Houston, TX

Overview
Reviews
Vehicles
4.8
1,215 Reviews
Call Dealership (713) 289-1200
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1305 Gray St

Houston, TX

77002

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Showing 1,215 reviews

November 27, 2023

Fast service, awesome service rep, Barry T. Great experience. Highly recommend for your service repairs. More

by yvonne.bates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Thomas, Mohammad Hamadneh, Justin McGaughey, Garrett Burleson
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Nov 29, 2023 -

BMW of Houston Midtown responded

It's fantastic to hear that you had a great experience and that Barry provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 25, 2023

Long excessive wait time for oil change over 4 hours. This is the 4th time this has happened even with a scheduled appointment More

by Jford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry ward
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Nov 29, 2023 -

BMW of Houston Midtown responded

Thank you for your feedback. I apologize that your wait time was anything but satisfactory. After reviewing your situation, we want to make things right. I want to fill your tank and detail your car. Please give me a call at 713-289-1212 so we can make things right. Sebastian Olszewski General Manager Office: 713.289.1212 solszewski@advantagecars.com

November 23, 2023

Very clear communication and great service work. Helped apply discounts that I wasn't even aware of. Friendly and courteous even with sending an uber to help get me around to pick up my vehicle. More

by gkrueger2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamil Masood
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Nov 29, 2023 -

BMW of Houston Midtown responded

It's great to hear about your positive experience with clear communication and excellent service work! Going above and beyond to apply discounts and arranging an Uber for your convenience truly demonstrates our commitment to customer service. Thank you for your business!

November 20, 2023

Purchased a new BMW M850 Gran Couple from Advantage BMW. Had a great experience with the sales and finance departments. The car is great, although there were a couple of problems, including the obvious is More

by blakedc2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson
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Nov 22, 2023 -

BMW of Houston Midtown responded

It's fantastic to hear that you had a positive experience with Advantage BMW's sales and finance departments during the purchase of your BMW M850 Gran Coupe. However, it's unfortunate that the vehicle had a couple of issues, particularly the problem with the hood not latching correctly. We hope the minor issues were corrected to your satisfaction. Congratulations on your new M850 Gran Couple. Thank you for your business.

November 18, 2023

My sales agent is super easy to work with, she gave me Top Notch customer service! More

by allenreyna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malai
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Nov 21, 2023 -

BMW of Houston Midtown responded

Congratulations on your new vehicle! We are thrilled to have provided you with a top-notch sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 18, 2023

They treat my car like it’s theirs! !! Happy to go back for service! A HUGE THANK YOU to Elaine T. and her team!!! More

by Dbusby01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine Torres and her team!!
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Nov 21, 2023 -

BMW of Houston Midtown responded

It's fantastic to hear that you had a great experience and that Elaine provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

Great service at Advantage BMW. Robert Garcia is an outstanding service rep and is very responsive and reliable More

by Wehnerjmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
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Nov 18, 2023 -

BMW of Houston Midtown responded

It's fantastic to hear that you had a great experience and that Robert provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 10, 2023

I received exceedingly prompt and professional service when I needed it emergently for a nail in my tire. The entire service was exceptional including checking in, communication with my service advisor, v More

by stephw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine Flores, Mohammad Hamadneh, Justin McGaughey, Garrett Burleson
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Nov 14, 2023 -

BMW of Houston Midtown responded

We are delighted to hear that you received exceedingly prompt and professional service, especially when it was needed urgently for a nail in your tire. The fact that the entire service, including checking in, communication with your service advisor, a video explanation from the car technician, and a seamless shuttle service to and from home, was exceptional is fantastic. Thank you for taking the time to share your positive feedback.

November 10, 2023

Very service minded reception and efficiently expedited service when I experienced problems with the engine. Great follow up and satisfied despite expensive outcome….. More

by j.brechan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Acosta
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Nov 12, 2023 -

BMW of Houston Midtown responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 09, 2023

Robert is excellent. Robert is excellent. Robert is excellent. I do t want to write 15 words. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Nov 10, 2023 -

BMW of Houston Midtown responded

Thank you for your kind words for our staff, we appreciate it!

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