BMW of Houston North - Service Center

You people at BMW of North Houston answer your phones unlike BMW of The Woodlands. You’re able to accommodate lender cars with a very short wait time and my service manager. Victor kept me abreast of the unlike BMW of The Woodlands. You’re able to accommodate lender cars with a very short wait time and my service manager. Victor kept me abreast of the work being done on my x-ray and Alexa answering the phone and service is very pleasant and connect you to the right people More

My experience was great! Adrian my service advisor was friendly, informative and a joy to work with! I love the digital experience where they send you a video of your inspect Adrian my service advisor was friendly, informative and a joy to work with! I love the digital experience where they send you a video of your inspection and notes about potential work that may need done. I love this dealership and will be back! More

No protection mats was provided to protect my floor mats. They were very filthy after service. No attempt to clean them. I did ask service advisor to make sure they did. I was very disappointed, especially s They were very filthy after service. No attempt to clean them. I did ask service advisor to make sure they did. I was very disappointed, especially since it was not the first time this has happened. More

First time at this dealership for break-in service and I am very impressed. From the moment I drove up to the service drive I was greeted immediately by the porters. After that my service advisor, Hamza cam am very impressed. From the moment I drove up to the service drive I was greeted immediately by the porters. After that my service advisor, Hamza came to the drive. Great guy. He was very outgoing, friendly and knowledgeable about his line of work. I also had the pleasure of meeting my service tech, Richard Johnson. He is very knowledgeable about his work. I don't usually trust just anyone working on my cars, but with Richard, I have no worries my car will get taken cared of and in a timely manner. Overall, I'm very pleased with my service experience at BMW North. More

Everyone at service center was very supportive and professional. I would definitely recommend BMW of Houston North. professional. I would definitely recommend BMW of Houston North. More

I am writing to express my extreme frustration and disappointment regarding the recent service experience at your dealership. I dropped off my vehicle on June 23 and did not receive it back until J disappointment regarding the recent service experience at your dealership. I dropped off my vehicle on June 23 and did not receive it back until July 25. Prior to the drop-off, I spoke with your service advisor, Deryck, and clearly outlined five separate issues I was experiencing with my vehicle. I also informed him that I would require a loaner or rental vehicle. Deryck told me that because my vehicle is not a 2018 or newer, a loaner could not be provided, but a rental could be arranged if covered under my extended warranty—which it was. Despite all this, none of the five issues I originally brought my vehicle in for were resolved. Shockingly, all of the warning lights that were present before service reappeared before I even made it home from picking up my vehicle. To make matters worse: I was charged an additional two hours of labor out of pocket beyond what the warranty covered. My AM radio still does not work. My heater is still not functioning. I paid nearly $1,200 out-of-pocket, and my extended warranty was charged close to $8,000—which is outrageous considering no problems were actually fixed. This experience reflects not only a lack of communication and accountability from Deryck but also raises serious concerns about the competency of the technician (Jesus) who worked on my vehicle. The issues I originally reported remain unresolved, and I now feel like I’ve been taken advantage of financially and left without a properly functioning vehicle. This is not the first poor experience I’ve had at your dealership, and it’s incredibly disappointing—especially for a brand like BMW that is supposed to stand for quality and excellence! More

Extremely glad Jeremy is back…I was about to hit a closer dealership right before he came back. dealership right before he came back. More

Jeremy was very helpful and he took his time to explain everything regarding to my concerns about my car. He was very prefesional at all the time and he responded very quick to my phone calls and took care everything regarding to my concerns about my car. He was very prefesional at all the time and he responded very quick to my phone calls and took care of it. Thanks a lot Mr Jeremy and BMW of North Houston. Very friendly, warm dealership and service place. More

Deryck, my service advisor is always helpful and professional, & provides great service in a timely manner. professional, & provides great service in a timely manner. More

Professionalism all the way around from the service attendant outside to the service agents on the inside! attendant outside to the service agents on the inside! More