BMW of Houston North - Service Center

Very good customer service I really like bringing my vehicle to this location No Complaints vehicle to this location No Complaints More

Everybody was very professional and friendly as well. Each department had a smile on their face or laughing very knowledgeable staff. Each department had a smile on their face or laughing very knowledgeable staff. More

My service writer, Craig Runaas, is wonderful. I have concerns about AutoNation and its loaner policy. In my opinion, if you want to sell luxury vehicles, you must have luxury service. Have eno I have concerns about AutoNation and its loaner policy. In my opinion, if you want to sell luxury vehicles, you must have luxury service. Have enough loaner cars. Understand the customer didn't want to to be without their vehicle. Again, my contact at this dealership is outstanding. He did everything possible to help me and went the extra mile to get my car repaired. More

Ralph was fantastic and kept us updated. The whole process was easy and timely. The video sent by the technician was helpful. The whole process was easy and timely. The video sent by the technician was helpful. More

My experience with this dealership was a smooth process when I purchased my car. However, I was very disappointed to find out that the key to unlock the wheels on my car were missing from the previous own when I purchased my car. However, I was very disappointed to find out that the key to unlock the wheels on my car were missing from the previous owner. I feel that BMW should have checked for this item before selling the car to me. BMW did assist with getting my tire changed but it put me in a dangerous situation by driving on a runner flat tire which was shredded into pieces by the time I arrived. More

Great customer service and always professional and courteous. Highly recommend this location to get your service done. courteous. Highly recommend this location to get your service done. More

We are pretty satisfied with each visit when communication with the service personnel is consistent throughout the visit. communication with the service personnel is consistent throughout the visit. More

Always Great service here at BMW of Houston North. Deryck has always given great customer service. He is very professional and explains what is needed in an easy-to-understand way. I have been coming Deryck has always given great customer service. He is very professional and explains what is needed in an easy-to-understand way. I have been coming here for 5 years now and will continue. More

Only issue I have with this dealership is they are hard to get into to. They are always busy. But the service you receive once there is excellent. to get into to. They are always busy. But the service you receive once there is excellent. More

The service experience here is broken. My wife scheduled an oil change and after 2-1/2 hours was told it was like being at the doctor’s office and it just takes as long as it takes. My wife scheduled an oil change and after 2-1/2 hours was told it was like being at the doctor’s office and it just takes as long as it takes. I brought her car back a few weeks later for more service. After dropping the car off early in the morning I had a text exchange around 10am with the service advisor. Tried to follow up later in the day with no response. Found out later he had gone home for the day, Picked the car up at 4pm and thankfully the work was completed. Probably going to try BMW Woodlands next time More