BMW of Houston North - Service Center

Refused to repair Brake problems on 3 month old car under warranty. No response to explain policy from manager warranty. No response to explain policy from manager More

They need better communication with the customer. Overall good dealer ship. Will go back there. Overall good dealer ship. Will go back there. More

My advisor Craig was excellent. He kept me informed the entire time with a complete explanation when all was completed. In addition he answered all of my questions leaving me with He kept me informed the entire time with a complete explanation when all was completed. In addition he answered all of my questions leaving me with his card in the event I had any farther concerns. More

Adrian Orleans, my service advisor at BMW of Houston North, provides excellent service and his professionalism is exhibited each time my vehicle is in his care. North, provides excellent service and his professionalism is exhibited each time my vehicle is in his care. More

I recently had the pleasure of visiting BMW of Houston North for a service appointment, and I must say that my experience exceeded all expectations. From start to finish, the dealership staff demonstrated North for a service appointment, and I must say that my experience exceeded all expectations. From start to finish, the dealership staff demonstrated professionalism, efficiency, and a genuine commitment to customer satisfaction. I was pleasantly surprised by how quickly the service was completed. They not only adhered to the promised time frame but also finished ahead of schedule. This efficiency was greatly appreciated, as I was able to get back to my day without any major disruptions. More

Excellent professional service provided. Called for a flat tire repair and was told to come on in and they could fix it. Arrived about 25 minutes later, my vehicle was pulled in and looked Called for a flat tire repair and was told to come on in and they could fix it. Arrived about 25 minutes later, my vehicle was pulled in and looked at. My family and I were escorted to the wait area and offered snacks and drinks. Very nice of them. The area was very organized. Then the service representative came and spoke to me with the estimate for repair. Within the hour my vehicle was repaired, washed, and ready to roll. Thank you BMW of Houston North for your generous hospitality, professional staff, and excellent support. More

The service was very quick. All the parts were available. Everyone was very courteous and friendly All the parts were available. Everyone was very courteous and friendly More

I found that Anthony did an excellent job taking care of me. My car drives like a new car! Thank you Anthony and James for your care and attention to detail! That means a lot! me. My car drives like a new car! Thank you Anthony and James for your care and attention to detail! That means a lot! More

Received appointment finally after two months of trying to get fixed. Scheduled three times and promised would get fixed. No communication until already at BMW that mechanic who was already paid for work w to get fixed. Scheduled three times and promised would get fixed. No communication until already at BMW that mechanic who was already paid for work was gone for the day to correct issue. Manager Tim attempted to resolve. However, time still wasted to get one glove box fixed and traveling three times for same issue. Stayed first time for over 5 hours. Inspection video was not sent with actual video footage of car. Promised would have car following next Monday. Car held for additional week and had to pick up myself. now my mirror has an issue and I have to go through same process again. Giving 2 simply because of Service Advisor Cassey if not it would be a 0. More

The service at BMW North continues to be great from the beginning to end. Personnel are very personable. beginning to end. Personnel are very personable. More