BMW of Houston North - Service Center

Great experience dealing with an unscheduled maintenance issue with my X7. BMW Roadside service responded quickly, and the management at BMW North expedited the necessary repair all while keeping me in the issue with my X7. BMW Roadside service responded quickly, and the management at BMW North expedited the necessary repair all while keeping me in the loop. My service rep was professional and gave a detailed recap when I arrived to pick up the vehicle. More

The experience was a smooth process every thing was taken care of plus more that needed care of plus more that needed More

The service writer has anger issues and in my opinion needs more training on dealing with customers. He was rude and made me feel I didn’t have the right to ask any questions and spoke to me embarrassing needs more training on dealing with customers. He was rude and made me feel I didn’t have the right to ask any questions and spoke to me embarrassingly in front of other customers. He refused to give me time to read his written responses of the work needed for my 430i. When I questioned his reasoning with the mechanic> he raised his voice against me with his mouth quivering in anger which made the situation very uncomfortable between me and the mechanic which the mechanic had to pause in his explanation of the repairs needed for my vehicle. I left feeling humiliated and that my business is not welcome there and I’m considering speaking to a attorney. I have find some other company to repair my vehicle and if he’s allowed to continue with that behavior—I’m sure it will show up in the numbers. More

Anthony took care of M4. Fast friendly knowledgeable service. Everything was taken care of with no problems.. Fast friendly knowledgeable service. Everything was taken care of with no problems.. More

Took my car to the dealer because of a nail in the rear tire. Replaced the tire fairly quickly for a walk in and for less than their original estimate. Everyone was very nice. tire. Replaced the tire fairly quickly for a walk in and for less than their original estimate. Everyone was very nice. More

Best Place to buy Tires, Really! Shopped NTB, Discount tire, and Tire Rack, and my dealership had the best deal plus i still got to claim the tire rebates plus got my alignment plus Shopped NTB, Discount tire, and Tire Rack, and my dealership had the best deal plus i still got to claim the tire rebates plus got my alignment plus they found an issue with my coolant leaking and fixed the issue under warranty. Great service.. More

The person who attended me was working good in my car that’s why I like. that’s why I like. More

Oil and brake services were done in a timely and professional manner. Service Advisor Jason was friendly and helpful. I received a competitive discount. Job well done! Thanks! professional manner. Service Advisor Jason was friendly and helpful. I received a competitive discount. Job well done! Thanks! More

I think when dropping off or making a reservation the dealership should have e you more informed ahead of time in regards to Loaner cars dealership should have e you more informed ahead of time in regards to Loaner cars More

Went in for an oil change. Was greeted and told how long it would take. Was in and out before that quoted time. Was greeted and told how long it would take. Was in and out before that quoted time. More