BMW of Houston North - Service Center

The service was very good. They include a video with the diagnosis and make sure that everything is working properly. They include a video with the diagnosis and make sure that everything is working properly. More

The service team, especially Deryck, was very prompt and responsive. Accomodated my request and worked with me throughout the service duration. responsive. Accomodated my request and worked with me throughout the service duration. More

Excellent service from BMW North Houston. Mr. Mandoza is very knowledgeable and professional. He was able to get my service done within 24 hours after speaking to him. He also informed of Mr. Mandoza is very knowledgeable and professional. He was able to get my service done within 24 hours after speaking to him. He also informed of the additional service that was do that I was not tracking. I trust know one with BMW vehicles derive other than BMW North Houston. I strongly recommend this location. More

Jordan Gautreaux was a great source of info, but there were a few delays in getting the part for my car. A few days bled into a week or so and it became a bit stressful since I needed my car for a work tr were a few delays in getting the part for my car. A few days bled into a week or so and it became a bit stressful since I needed my car for a work trip. When I picked it up, the contents of my glove box were all over the passenger side floor and seat which was totally unacceptable. How could a BMW employee see this, not care, and still have the audacity to deliver my car in a manner unlike which I left it to them, especially at a luxury car dealership, no less? Once again, I really liked Jordan, but there were some things left to be desired. More

I was immediately greeted on arrival and both Jason and Daniel answered my questions and solved a problem I had . Jason kept me informed on the work being done Daniel answered my questions and solved a problem I had . Jason kept me informed on the work being done More

As usual, the service is top notch. The folks treated me great and the service was done to my satisfaction. I love my electric vehicle -- except for the wear on the tires which seems The folks treated me great and the service was done to my satisfaction. I love my electric vehicle -- except for the wear on the tires which seems to require me to replace them yearly. That is not the fault of anyone at the dealership. More

Everyone is nice and helpful, unlike some other places I’ve been. They got me in and out quick. I’ve been. They got me in and out quick. More

Outstanding representation, comfortable and clean waiting area. Good advice and dependable work. I do refer friends and family. The service advisor makes all the difference in the world. The first greeting, area. Good advice and dependable work. I do refer friends and family. The service advisor makes all the difference in the world. The first greeting, the attitude and the check out all matter. More

My service rep is Rader and he provides excellent customer service. I am pleased with repair. Once again, my car is running well. I had brought it in because of a strong diesel odor and smoke fi customer service. I am pleased with repair. Once again, my car is running well. I had brought it in because of a strong diesel odor and smoke filling my garage after a trip to the store! The only disappointment is that it took so long before a diagnosis was made. I drove the car to the dealership on a Friday afternoon and 4 days later, I had a report. I understand that the service department is understaffed, but this is not up to BMW standards. My car is a 2014 diesel and my plan is to buy a new car at the end of the year. If I am to buy another BMW, I would like some reassurance that you are working on adding additional qualified staff to the service department. Mary Hilgendorf 216840428 More

Chien, best service person you can have. Very professional, direct and informative. He responds quickly when called upon. Very professional, direct and informative. He responds quickly when called upon. More