BMW of Houston North - Service Center

My last visit to service was not good. Tire repair (wheel insurance) was done by service advisor. Promised vehicle in 2 hours. I waited 4 hrs due to repair shop not looking at invoice to s Tire repair (wheel insurance) was done by service advisor. Promised vehicle in 2 hours. I waited 4 hrs due to repair shop not looking at invoice to see tire insured and customer waiting and no one available to wash vehicle. More

Very happy with the work and the communication I received while my car was v Being serviced at bmw north. while my car was v Being serviced at bmw north. More

I always receive excellent service from my Service Adviser Chien-Nan. Chien is very honest, polite and very helpful whenever I have to visit for service. He always help with the best solution and alwa Adviser Chien-Nan. Chien is very honest, polite and very helpful whenever I have to visit for service. He always help with the best solution and always let me know about pricing ahead of repairs. Whenever I call and he doesn’t answer, I can count on him immediately calling me back. I’ve had service advisors at BMW in the past, but not with his work ethic. Chien is BMW of Houston North finest Service Advisor!!! More

Very good service and timely updates. Overall the service experience was very positive. Good waiting area with live tv and coffee and snacks were a big plus Overall the service experience was very positive. Good waiting area with live tv and coffee and snacks were a big plus More

I waited over 3 hours at the dealership to service my car. They were more worried about getting me to spend more money that they didn't even complete the inspection that I requested. car. They were more worried about getting me to spend more money that they didn't even complete the inspection that I requested. More

We bought and service 2 BMW’s at this AutoNation dealership over the past 7 years. In general, we are very satisfied with the results. The latest service on our 2018 BMW X3 was a bit more extensive dealership over the past 7 years. In general, we are very satisfied with the results. The latest service on our 2018 BMW X3 was a bit more extensive than normal, but should have been completed in <2 days, instead it took 6 days. Everything requested was completed with high quality plus 1 (of 5) dealer recommended addition., Our service advisor was honest and fair during the process, as they worked through a service management transition. More

I was lucky to work with your advisor Mr. Rader Evans. He is friendly and professional, give me the right advice. Rader Evans. He is friendly and professional, give me the right advice. More

Jeremy Gold is just that GOLD, always easy to reach and keeps to the schedule. I have worked with him for years. We always purchased our cars from Greg Schell, we were sorry that he passed away, he was o keeps to the schedule. I have worked with him for years. We always purchased our cars from Greg Schell, we were sorry that he passed away, he was one of the best and the two of them together gave you a great team. More

Excellent Service as always. I been going to BMW North Houston for over 10 years. This service center is truly the best. They never pressure you on repairs and always advice I been going to BMW North Houston for over 10 years. This service center is truly the best. They never pressure you on repairs and always advice you on what actually needed to be done. My service adviser Mr. Jason Mendoza is simple the best. He always explains everything to you and advise you on what truly needs to repaired or what can wait. He is candid and a true professional who knows car and have your best interest. More

The service department and the parts department are great customer service. Derek was my service advisor and he is very nice and gets the job done. customer service. Derek was my service advisor and he is very nice and gets the job done. More