BMW of Houston North - Service Center

This service department is by far the best I have ever used. From start to finish. Appointments made easily. Jeremy Gold gives a easy to understand explanation of service needed. Waiting room is clean and used. From start to finish. Appointments made easily. Jeremy Gold gives a easy to understand explanation of service needed. Waiting room is clean and comfortable. Managers, Carla and Derick, come by and ask if anything needed while I wait for my car. This is my 4th BMW. I will continue to buy and service my 2 BMW's at BMW of Houston North. More

There is nothing cheap about servicing a BMW but there is nothing like driving one. BMWs have lots of little things that require service that are not usual on domestic makes of cars. I have owned 4, three 7 nothing like driving one. BMWs have lots of little things that require service that are not usual on domestic makes of cars. I have owned 4, three 7 series and a 5 series all have been serviced here. I will soon be locating a x5 for my next car. Nice facility, the remodel was a nice touch. I have used the same service adviser Raider Evans who does a wonderful job of taking care of me. Recently I had a blow out on the freeway late in the afternoon. I was able to have the car towed to the dealership close to closing time and Raider arranged a loaner for me on very short notice. I know you like 5 stars so I will give you that on price although NOT cheap by any means. More

Service department is outstanding and I have not ever had a bad experience in my 2 plus years of BMW ownership at BMW of North Houston a bad experience in my 2 plus years of BMW ownership at BMW of North Houston More

Excellent service and quality work. Thanks again to my service adviser Mr. Mendoza for getting my vehicle into service the same day I called. I highly recommend BMW of North Houston. service adviser Mr. Mendoza for getting my vehicle into service the same day I called. I highly recommend BMW of North Houston. More

Quick and comfortable. No wait to get started. The wait area is comfortable and properly equipped for a couple of hours of sitting down and working. area is comfortable and properly equipped for a couple of hours of sitting down and working. More

Friendly and courteous staff. Not only that, the service was wonderful and we received our car back quickly. We worked with Carla, who was very knowledgeable and responsive. 100% recommend! was wonderful and we received our car back quickly. We worked with Carla, who was very knowledgeable and responsive. 100% recommend! More

ROBIOTIC> everyone walking around like robots. No interpersonal skills, no smiles, no type of energy or sense of urgency, just going thru the motion to get a paycheck interpersonal skills, no smiles, no type of energy or sense of urgency, just going thru the motion to get a paycheck More

When my Service Advisor was out sick I contacted Greg Schell to assist me tracking down a part need for my BMW. I have worked with Greg since 1999. He provides outstanding customer service. He put me Schell to assist me tracking down a part need for my BMW. I have worked with Greg since 1999. He provides outstanding customer service. He put me in contact with Tyler Wadsworth. Tyler set me up with an appointment. Tyler checked in my vehicle immediately upon arrival. He provide an estimated time for completion and the cost. He provided me with updates during the process. Everything went smoothly and the car was completed early. Tyler Wadsworth is an excellent Service Advisor. More

Always helpful when I need it. There was no loaner car available because this was an emergency visit. A very nice young man drove us home. available because this was an emergency visit. A very nice young man drove us home. More

Service Coordinator was not personable or friendly. > He Service Coordinator was not personable or friendly. > He engaged with me the least possible. > He was not informative as to what was being do Service Coordinator was not personable or friendly. > He engaged with me the least possible. > He was not informative as to what was being done and timing to complete the service. > At the end of the service, there was no explanation of the completed job. > After payment, there was absolutely no communication — No “Thank you”. No “Good bye”. No “Have a nice day”. This is the 3rd Service Coordinator that I have had. By comparison, I am surprised that this one is still employed. More