BMW of Houston North - Service Center

Everytime I take my BMW X3 in for service, I am treated very poorly. For the love of god, why can't they just do their jobs correctly! I'm not even going to detail all the problems I have had with them so very poorly. For the love of god, why can't they just do their jobs correctly! I'm not even going to detail all the problems I have had with them so far, all I will say is that the employees of BMW Houston North are all incompetent jerks!! I don't blame the mechanics so much [occasionally it is their fault], but it's mainly the service writers or "clients advisors" that are the ones to blame. They treat me like crap, always screw something up on my car or order the wrong part, they take all day to do a simple project and the LIE to me when they screw up!! My husband is a mechanic, you can't lie to me about cars!! I'm never going back to BMW North again after tomorrow. I went today to get a simple interior cover replaced [after waiting 2 months for them to order the part and trying to contact them about it for a month and a half] and I sit there for an hour before they tell me they ordered the wrong part, and then I sit for another 30 minutes before I finally get my car!! My mechanic husband says nothing takes 30 minutes to do after they figured out they had the wrong part, but of course BMW had tons of excuses lined up! They have this AMAZING warranty, but their service is so awful that it's not even worth the warranty! I don't know if it's just me that they treat like crap, or if it's just my client advisor that's an idiot, but I'm never going back and I'm calling their corporate office to complain about my experiences! BMW North obviously does not value me, my opinion, or my business. I would not recommend them to ANYONE! More

I have a mixed review on my expierience of bringing in my car for service for the first time. I had made an appointment online and after a few minutes a lady immeidiately called me to verify my time and had car for service for the first time. I had made an appointment online and after a few minutes a lady immeidiately called me to verify my time and had reserved a loaner for me. I was very impressed. I brought my car in on Wed May 26. It took no longer than 10 minutes to drop off my car and pick up a loaner. The man at the Enterprise counter took very good care of me. He let me choose which loaner I wanted (I chose the Z4 3.0) I had forgotten my insurance so my dad had to fax it over. He made a copy for the records and made an extra copy for me to have. I thought that was a kind gesture (I just wish I had remembered his name) Well day after day I await the phone call telling me that my car is ready. I waited awhile and finally called them today, June 7 asking if my car was ready. It turns out that it had been ready for awhile. Hours later, i get another phone call asking me to see if anyone had called telling my car was ready. It turns out that my service advisor (David Eagan) had quit and the finally searched through his files and found that my car was ready. I picked it up today and he did a great job. my car felt brand new and they even washed it. The only problem I have was the lenghty waiting period but that gave me time to expierience the Z4 longer and now I am thinking about getting one for my next car. All in all, great service on behalf of Houston North. I have read reviews on Momentum and I feel lucky that I have chose Houston North over any other! More

Exceptional service! As a service advisor, Peter has been nothing less than honest, helpful, and trustful. I can take my BMW to BMW of Houston North knowing that I will not get nickled and dimed to dea been nothing less than honest, helpful, and trustful. I can take my BMW to BMW of Houston North knowing that I will not get nickled and dimed to death as was the case at Momentum BMW in Houston. <br>Great work Peter!<br><br>Greg Palmer<br> More