BMW of Hudson Valley

The last service visit I had to Hudson Valley BMW showed a tremendous improvement over previous times. If I were to rate previous visits I'd have to rate them very poor. The mechanics they had working there a tremendous improvement over previous times. If I were to rate previous visits I'd have to rate them very poor. The mechanics they had working there and the condition they returned my car was not up to Kia standards. I've had 3 *very* bad experiences with their service department and only 1 good one. <br><br>The place has been completely remodeled and new mechanics hired. Hopefully all my service visits will be as good as my last one. But with 75% of service visits ranking very poorly, I cannot rank them higher than a 2 right now. <br><br>Oddly enough, the service department has very nice, friendly, people working there. It's a shame the mechanics, at least in the past, were not fit to work at Pit Stop. More

Sales department is not knowledgeable and not great to deal with overall. They are great at avoiding eye contact and looking busy.<br>Service department has messed up more than a few simple repairs. Such deal with overall. They are great at avoiding eye contact and looking busy.<br>Service department has messed up more than a few simple repairs. Such as replacing dead window regulators. I had to turn right back around when the "fixed" window broke again due to being put back together badly. Also they are not really sure how much only to put in your car after oil service -- missing about a quart once. Overall, its a dealership trying to make the most out of good location but just not BMW caliber. More