BMW of Las Vegas - Service Center

Always a great experience and amazing service. ..Mark D. is a great asset to the dealership and to BMW ..Mark D. is a great asset to the dealership and to BMW More

Joe G, my service manager, always takes good care of my and my Little Bear (3 series BMW). The service technicians (used the latest Tex, keep in touch with me. BMW Las Vegas is the best! and my Little Bear (3 series BMW). The service technicians (used the latest Tex, keep in touch with me. BMW Las Vegas is the best! More

My Service Advisor was great but my experience with the Parts Department left a lot to be desired.. Parts Department left a lot to be desired.. More

I was initially denied an interior warranty repair (leather separating from the steering wheel) by BMW (not the dealership) and had to escalate the matter, that they then said they would “try and glue (leather separating from the steering wheel) by BMW (not the dealership) and had to escalate the matter, that they then said they would “try and glue.” Because of this I scored BMW low on my survey while still giving high marks to my service advisor. I then get the following text from the SA: “ Hi Brian, I just noticed that you failed my survey. I explained to you that was not my call and I understood where you were coming from. That is disappointing that you scored my service low as I tried to go over and above for you. - Joe” I left a VM with the service manager and emailed the GM asking if this type of communication to a customer was normal and no one replied. So, if you want to get texts like this for wanting BMW to stand behind their product and be ignored by management then this is the dealer for you. Queue the dealer “we are sorry and take these matters seriously” canned response. They don’t care. More

One of the best looking dealership in Nevada with great and friendly staff/employees. Very clean and professionally managed dealership. and friendly staff/employees. Very clean and professionally managed dealership. More

I came back for a second service to get tires changed. Again, near 1st in line at 7am. It took 6 hours to change tires. Pitiful. We've all been warned about BMW prices and service. I'm done, worst ev Again, near 1st in line at 7am. It took 6 hours to change tires. Pitiful. We've all been warned about BMW prices and service. I'm done, worst ever! More

Need more help to perform on time. Customer service was great but way to long to wait. Customer service was great but way to long to wait. More

Great experience with the Assistant Service Manager. Didn't waste time and promptly answered any questions. . Didn't waste time and promptly answered any questions. . More

Service was due on both of my cars, and Joe M. took care of all like a pro! The friendly demeanor by all staff, the professionalism, courtesy and speed to get to completion are phenomenal! We li took care of all like a pro! The friendly demeanor by all staff, the professionalism, courtesy and speed to get to completion are phenomenal! We live here in Vegas 7 months out of the year and in Chicago the remaining time - you can tell the exceptional service orientation at this dealership! Don't get me wrong most dealerships I have leveraged in the past have been good and very much above average, but BMW of Las Vegas hits it out of the park every single time! Fantastic job, Joe M and team!!! More

Great customer service from David (service manager) and Brian (technician). They were transparent and courteous. Look forward to working with them on my next visit! Brian (technician). They were transparent and courteous. Look forward to working with them on my next visit! More