BMW of Las Vegas - Service Center

Frankly and trustful services. I like the way they shared the recording of the inspections on each checked item of the car. I like the way they shared the recording of the inspections on each checked item of the car. More

Met by Joe Monaco. He is a very nice guy, very helpful and knowledgeable. His constant updates helped me schedule my day and made for easy car pick up. He is a very nice guy, very helpful and knowledgeable. His constant updates helped me schedule my day and made for easy car pick up. More

Kept me informed at every step in the service of my car. Liked the video showing the inspection of the vehicle. Joe was very informative and got my car ready to go before and of day Liked the video showing the inspection of the vehicle. Joe was very informative and got my car ready to go before and of day More

Got a letter telling me I had a recall saying the part was available so i called the agency Made the appointment, brought the car in only to find the part was not available. They wanted to keep my car f was available so i called the agency Made the appointment, brought the car in only to find the part was not available. They wanted to keep my car for 3 days until the part came in. While the car was there they did a software update And hosed off my car leaving water spots everywhere 2nd time after having a fresh detail You would think a dealer would be able to afford a spot free rinse system More

Joe did a nice job handling our service. I keep getting emails for service and think I have an appointment and I don't. I go in and no appointment. It's happened twice. Also, this dealer I keep getting emails for service and think I have an appointment and I don't. I go in and no appointment. It's happened twice. Also, this dealership sold me a car and said it would not be recalled and inside 30 days it was. I am involved in a lawsuit over this now. Can't give this dealership five stars under any circumstances. Service department seems better. More

Very great service by Joe, met with friendly smile and enthusiasm! Also, rami and his team were very kind enthusiasm! Also, rami and his team were very kind More

BMW of Las Vegas Service Department is first rate! My issue is not with the dealership or their personnel. My Issue is that my breaks had to be replaced on my 2021 3 series at 10.000 miles. I am ve My issue is not with the dealership or their personnel. My Issue is that my breaks had to be replaced on my 2021 3 series at 10.000 miles. I am very disappointed with the type of break pads BMW has chosen to place on the 3 series. It was bad enough that on my last lease of a new X-1 that the shocks go out as well at 10,000 miles. VERY DISSAPPOINTING More

This dealership, especially the service department, is why we keep buying BMW’s! Joe Monaco is amazing, A+ EVERY.SINGLE.TIME! why we keep buying BMW’s! Joe Monaco is amazing, A+ EVERY.SINGLE.TIME! More

Joe Monaco at BMW Sahara was very attentive and helpful at our service appointment. He went out of his way to check if our vehicle was still covered under warranty. This was such a relief for us. We apprec at our service appointment. He went out of his way to check if our vehicle was still covered under warranty. This was such a relief for us. We appreciate Joe’s great customer service. More

Nice facility and amenities while you wait. The customer service rep kept me informed and I appreciated that. The customer service rep kept me informed and I appreciated that. More