BMW of Las Vegas - Service Center

My service gentleman, Frank was awesome to work with- Quick friendly and honest. Will be back again ! Quick friendly and honest. Will be back again ! More

My service rep. Jordan did a great job. He was very attentive in helping me with all my cars needs. He deserves a 5 star rating. Thanks again for all your help. Jordan did a great job. He was very attentive in helping me with all my cars needs. He deserves a 5 star rating. Thanks again for all your help. More

The service department and Joe Carcione in particular, are real nice to deal with and very thorough. They go through the vehicles in detail. are real nice to deal with and very thorough. They go through the vehicles in detail. More

Very clean, friendly, accommodating and efficient. Will go back again when I need a new vehicle Will go back again when I need a new vehicle More

Thomas was helpful. I had a rental car paid by the dealership. I did upgrade to suv and paid that portion. I had a rental car paid by the dealership. I did upgrade to suv and paid that portion. More

Superb service and consideration. Resolved all issues in a very timely manner. This was my first visit to this dealer and was overwhelmed. Resolved all issues in a very timely manner. This was my first visit to this dealer and was overwhelmed. More

The staff is friendly, accommodating , listens to my concerns, patient. From the service answering staff who gave me a chance to change my schedule to an earlier date ( due to a need- brakes warning) concerns, patient. From the service answering staff who gave me a chance to change my schedule to an earlier date ( due to a need- brakes warning) to Carlos Castro , the experience I was given was professional yet friendly. He answered my questions and concerns precisely ( that which I can understand) More

Each time we have brought our vehicle in for a repair or service, it has taken multiple trips. When we purchased our 2022 X5 Sport in January, 2022, we were told by our salesman that we would be given a loa service, it has taken multiple trips. When we purchased our 2022 X5 Sport in January, 2022, we were told by our salesman that we would be given a loaner car any time we needed service, including oil changes. When we brought the car in, were were told there are no loaners and now, there is no shuttle-just Lyft or Uber!! We had a flat tire in early July on our Run Flat tire and were told that it would take 6 weeks to get a Continental Tire-a temporary tire was placed on our vehicle and it took 14 weeks to get our replacement-we also were told that there was no warranty on these expensive, upgraded tires. We could not understand how a brand new tire like this could just go flat-I called Continental Tires, who said that BMW could get a tire from them for us quickly and also asked that BMW send them the flat tire so that they could check for defects and possible give us a replacement tire-this was not done, leaving us with a huge bill and waiting the 14 weeks. Very surprised and disappointed with the service at BMW. More

This is my first experience with a dealer service at this level of professionalism, they sent me a detailed video of the recommended fixes and that’s something I’ve never seen before, 10 out of 10 would reco level of professionalism, they sent me a detailed video of the recommended fixes and that’s something I’ve never seen before, 10 out of 10 would recommend. More

Excelente customer service and my car get it done well my agent do his best to give me the best price on the labor to my car. agent do his best to give me the best price on the labor to my car. More