BMW of Las Vegas - Service Center

The dealership is nice but I want to say a few words about Joe Monaco, my service rep, who was more than helpful when I brought my car in for service. he did a great job of explaining what was wrong wi about Joe Monaco, my service rep, who was more than helpful when I brought my car in for service. he did a great job of explaining what was wrong with my car and he communicated with me throughout the day. More

Everyone is professional and helpful. They help anyway possible and make sure they tell you the truth. They help anyway possible and make sure they tell you the truth. More

Excellent Service ! I’m glad to have set up my maintenance check with them. Thank you !! I’m glad to have set up my maintenance check with them. Thank you !! More

Excellent mechanical work. They definitely need a better system for time management. A simple oil change can easily take 4 - 5 hours of your day, depending on how busy they are They definitely need a better system for time management. A simple oil change can easily take 4 - 5 hours of your day, depending on how busy they are. A system of text messages w updates would be welcomed so the client could manage their own professional schedule. I've lost many hours just waiting there for my car and this can be frustrating. Autonation's Toyota dealership (I also have a 4Runner) has a better system for clients. I want to note that my service rep, Sean Bahr is excellent. No complaints there. It's management that needs to rethink their system. More

My account representative, Jordan Trujillo did a great job of working with me to resolve the issue. He communicated with me often to provide updates and was honest about the time required to complete the job of working with me to resolve the issue. He communicated with me often to provide updates and was honest about the time required to complete the work. More

Due for 20k service, I called on Saturday which they accommodate me for that day. The service was done in 3 hours in which promised. Thanx to Carlos, my service advisor. accommodate me for that day. The service was done in 3 hours in which promised. Thanx to Carlos, my service advisor. More

Service always is the best . Carlos is friendly and fixed my appointment fast even was my mistake. He’s always been taking care customers. Carlos is friendly and fixed my appointment fast even was my mistake. He’s always been taking care customers. More

I was very satisfied with the way my service appointment. The convenience of dropping off my car, and the pickup was so easy. The convenience of dropping off my car, and the pickup was so easy. More

Great customer service keeping to the appointment time. I loved the video they sent to me as they were actually doing the maintenance inspection. I love my X1. I loved the video they sent to me as they were actually doing the maintenance inspection. I love my X1. More

Excellent customer service from the BMW Service team. Very efficient and knowledgeable service advisor, even with a video walkthrough on the job. Very efficient and knowledgeable service advisor, even with a video walkthrough on the job. More