BMW of Las Vegas - Service Center

It’s been very hard getting any follow up from them on what they promised. what they promised. More

Courteous and efficient!! Easy to make an appointment and very accommodating. Service done on time. and very accommodating. Service done on time. More

Had Frank in the service department, he went above and beyond for me!! The absolute best! beyond for me!! The absolute best! More

The service department is a well organized office setup with professional looking service managers. The waiting lounge for customers is absolutely clean & sanitized frequently. with professional looking service managers. The waiting lounge for customers is absolutely clean & sanitized frequently. More

My experience was awesome Marcus made my experience with BMW Las Vegas great 😌 no stress he listened to everything I had to say he even went above and beyond. He took his Time to update me about my car con BMW Las Vegas great 😌 no stress he listened to everything I had to say he even went above and beyond. He took his Time to update me about my car constantly Explained everything very well and made it clear. Very professional More

Professional, thorough and courteous. Quick follow-up explaining what needs to be repaired and the cost. Convenient scheduling. explaining what needs to be repaired and the cost. Convenient scheduling. More

Took my 535 I in for service. Frank made the whole experience a pleasure. Hats off to Frank at BMW Sahara experience a pleasure. Hats off to Frank at BMW Sahara More

Very great customer service every time I go there you treat me like family and Joe was a wonderful guy it was a wonderful day treat me like family and Joe was a wonderful guy it was a wonderful day More

From beginning to end, the quality of customer service was exceptional. I had to reschedule my original appointment at the very last minute, in which they were extremely kind and understanding about. My was exceptional. I had to reschedule my original appointment at the very last minute, in which they were extremely kind and understanding about. My new appointment was made in new time (over the phone); however, upon my arrival to the dealership, my appointment was nowhere to be found. I was worried that they were going to ask me to come back, but they gracefully squeezed me in for the day, not only to have my vehicle looked at but completed all of the work within the same day as well (oil/filter change, brake pads, rotors). My Service Advisor Maurico was extremely kind, prompt, and set the expections well with clear communication on service needed. Not only were photos provided, but a video from the technician also aided in the explanation of why these services were needed with visuals to back it up. Mauricio kept me in the know every step of the way, calling multiple times to confirm findings and receive authorization for the work to be conducted. He also ensured that service specials/discounts were applied where appropriate as to save me every penny, and he left me with things to keep an eye on for future service needs that might be down the road. In addiiton, when I came to pick up my vehicle, Mauricio recognized me immediately which is a lot to be said for the amount of customers that I'm sure walk through the doors on a daily basis. Thank you for the wonderful service! More

They fixed problem very easily that my mechanic wasn't able to resolve on my 98 z3 regarding my vehicle not being able to be slogged. Sent me videos of mechanic inspecting the car & washed it for me. able to resolve on my 98 z3 regarding my vehicle not being able to be slogged. Sent me videos of mechanic inspecting the car & washed it for me. More