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BMW of Las Vegas - Service Center

Las Vegas, NV

4.7
784 Reviews

784 Reviews of BMW of Las Vegas - Service Center

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August 04, 2021

My car stayed 1 day, can in nice and clean got it back dirty as xxxx! This dealer doesn't put floor covering or seat covering on, at least I dont see them take it off when I pick up, my other car is a To More

by FLOWERS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcus Llanes
Aug 09, 2021 -

BMW of Las Vegas responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 30, 2021

I went by with low tire. It was the end of the day. They took care of me without any hassle. While there I arranged for scheduled service which they did a couple days later without charge (the servic More

by swyates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Castro
Aug 18, 2021 -

BMW of Las Vegas responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Las Vegas! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 29, 2021

This is a review of the service department. I went there yesterday for an oil change only, which included a vehicle check. I did have an appointment at 1100. The car was not ready until 3:25, four and More

by Ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos
July 27, 2021

Everyone at the BMW dealership was pleasant and informative toward me. When I first entered the service shop the attendant came over very quickly and confirmed my appt received my information. Wh More

by louielive
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Lianes
July 23, 2021

I hate the way the service dept pressures you to do things that drive your cost up. They're like salespersons. They told me I needed to do two different services at the same time, but luckily I know a More

by byhisdesign01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Leon Zelensky in service. He was high pressure and rude., Marvin Edwards, John Miles, Trent Jenkins
Jul 26, 2021 -

BMW of Las Vegas responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-0279 to discuss what we can do to help.

Jul 26, 2021 -

byhisdesign01 responded

Sure. I’ll give the GM a call.

July 22, 2021

Joe C is my favorite but Taylor did a good job. Had a flat over the weekend Taylor called first thing in morning abs got me a loaner. Awesome job. More

by smantero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor
Jul 23, 2021 -

BMW of Las Vegas responded

Smantero, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Las Vegas! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2021

I have driven BMWs for the past 35 years. Joe Montana is the best service guy ever. He always gets the job done right. Thanks Joe. More

by siwamoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Montana
Jul 22, 2021 -

siwamoto responded

I have driven BMWs for the past 35 years. Joe Montana is the best service guy ever. He always gets the job done right. Thanks Joe.

July 21, 2021

Courteous & informative - keep up the good work. QWERTY Courteous & informative - keep up the good work. QWERTY tyui iPad dfgh jklz Cobb QWERTY tuuio paddy ghjkl zxcvb nmqwe Ethiopian iPads fghjk lzxcv More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giuseppe Carcione - *****
Jul 22, 2021 -

BMW of Las Vegas responded

Hi Jim, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 09, 2021

DONT USE THEIR SERVICE CENTER. THEY ARE HIGH PRESSURE SALES PEOPLE. THEY LIE AND DECIEVE THEIR CLIENTS INTO UNESSASARY SERVICE. SERVICE MANAGER MATT DOESN'T CARE ABOUT COMPLAINTS, ONLY ABOUT HOW MUCH MON More

by Jeff Weir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Blane
March 25, 2021

Tyler Gietzen was my service advisor, and he did a great job assisting me! Informed about the brake service I needed and cost. Got my car cleaned up and serviced. Excellent! Thanks Tyler! More

by sjleon043
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Gietzen
Mar 26, 2021 -

BMW of Las Vegas responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tyler here at BMW of Las Vegas! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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