BMW of Las Vegas - Service Center
Las Vegas, NV
791 Reviews of BMW of Las Vegas - Service Center
Our service at BMW Las Vegas was excellent! Our service advisor Joe Monaco was exceptional and our overall experience with the service department was fantastic. While visiting Las Vegas the check engine l advisor Joe Monaco was exceptional and our overall experience with the service department was fantastic. While visiting Las Vegas the check engine light on my wife’s X5 came on. This of course happened 2 days before we were scheduled to leave. Joe was empathetic and worked diligently to ensure our vehicle was repaired before our departure. Simply a great experience! More
Drop off and pickup are painless. Very pleased with the Service Advisor, Joe Monaco. He's very knowledgeable about BMW's and gives honest opinions on the service work. We will be back Service Advisor, Joe Monaco. He's very knowledgeable about BMW's and gives honest opinions on the service work. We will be back More
This dealership has a good history of being on time, courteous, explain the situation well, and be sure to accommodate the customer. The have been thorough with their analysis as well. courteous, explain the situation well, and be sure to accommodate the customer. The have been thorough with their analysis as well. More
The good part is service is easy to book for same day. But other than that, there is no feel of luxury dealerships like I feel when I got to Lexus or Acura. The lounge is very mediocre with just coffee an But other than that, there is no feel of luxury dealerships like I feel when I got to Lexus or Acura. The lounge is very mediocre with just coffee and water. Long wait for shuttle. No loaner options. For the price I pay for my car, they need to up their game. More
My car stayed 1 day, can in nice and clean got it back dirty as xxxx! This dealer doesn't put floor covering or seat covering on, at least I dont see them take it off when I pick up, my other car is a To dirty as xxxx! This dealer doesn't put floor covering or seat covering on, at least I dont see them take it off when I pick up, my other car is a Toyota and they do clean your car and so does Mercedes Benz, xxxx you spend a lot of money for services, give better customer care😒 More
I went by with low tire. It was the end of the day. They took care of me without any hassle. While there I arranged for scheduled service which they did a couple days later without charge (the servic They took care of me without any hassle. While there I arranged for scheduled service which they did a couple days later without charge (the service plan came when I got my BMW). I have been very happy with the service they have provided for me. More
This is a review of the service department. I went there yesterday for an oil change only, which included a vehicle check. I did have an appointment at 1100. The car was not ready until 3:25, four and yesterday for an oil change only, which included a vehicle check. I did have an appointment at 1100. The car was not ready until 3:25, four and a half hours later. Four 1/2 hours for an oil change with an appointment is very poor service. Also when I left I noticed a warning for past due vehicle check?? When I originally arrived there were no warnings for service due, I was 1k miles early for oil change. I returned to dealer and asked Carlos he stated that "we didn't do anything" and offered no help. So no warnings, got service and now warnings for past due service. More