BMW of Las Vegas - Service Center

Damaged my dashcam, wasted a full day of my life I went in for a basic service and left with a broken dashcam. The service tech disconnected the wiring under the panels somehow, then mysteriously fo I went in for a basic service and left with a broken dashcam. The service tech disconnected the wiring under the panels somehow, then mysteriously forgot how to fix it. A few days later, i had some time and took it in. I asked to take a shuttle, but instead they left me waiting for a few hours. When my service advisor finally came back around, he said my dascam was working again. He walked me out to my car which was not washed, again. He said he would sneak me to the front of the line so I wouldnt have to wait forever. After another hour and a half or so, I began pacing the lot to find my car just sitting there, already washed. Why couldn't someone tell me it was done? How long had it been just sitting there? I had to wrestle with the front desk lady to explain to her why i didn't have paperwork, and of course my advisor was nowhere to be found, so he couldn't clear up the confusion. After a very frustrating and long day spent as a hostage at this dealership I was on my way. I tried to contact the service manager several times via email, but he has yet to reply.... To put it mildy, this place is disorganized and sucks. I will be making the drive to Henderson BMW even though its out of my way, just to avoid this sort of inconvenience again. More

Parts Pllsss plsss plsss,dont go and give your money to the bmw of las vegas,this is the worse place in las vegas,part departament it has very bad customer Pllsss plsss plsss,dont go and give your money to the bmw of las vegas,this is the worse place in las vegas,part departament it has very bad customer service and the people who work there are high on drugs,,,i return some parts and as always its:::sorry our comp its broken we canot do refund now,we can cut you check,it will be two weeks dor you to recive the check,very bad atitude,,,i will never do bussines there.... More

Service on my X5 Super friendly service advisor Giuseppe Carcione. Spent time with me discussing my X5 's navigation system. Was in and out in super fast time.. Ron Super friendly service advisor Giuseppe Carcione. Spent time with me discussing my X5 's navigation system. Was in and out in super fast time.. Ron S More

Worst customer service I have been blown off for over 4 months after cancelling an extended warranty. I have called to follow-up multiple times with zero return calls. I hav I have been blown off for over 4 months after cancelling an extended warranty. I have called to follow-up multiple times with zero return calls. I have stopped by to ask them face-to-face what is taking so long, and all I get is worthless apologies and excuses, NOBODY gives a darn when they owe you money!!!!!!! More

ALERT READ REVIEWS Read reviews before taking your vehicle in. They are dishonest unorganized and don't call and give update like your told they will. This is the worst Read reviews before taking your vehicle in. They are dishonest unorganized and don't call and give update like your told they will. This is the worst experience ever. They transfer you around to voice mails after the 7th call I was very pissed off...I will take my vehicle to Henderson even if it's a traveling distance they are organized and call you to give you honest updates.....NEVER EVER AGAIn More

They took my money 5.000 dollars and they did not fix the ca i TOOK MY BMW 740 for service because it did not start. The service agent was joe Garchioni, they were changing parts just to take my money, after 4 i TOOK MY BMW 740 for service because it did not start. The service agent was joe Garchioni, they were changing parts just to take my money, after 4 towing my car isstill in the garage. They are crooks, i will take them to the court, plus i have another bmw 320 i took it for change of oil and they told me that my car has a problem and i need 7.000 doillars to fix it, i did not detect any problem with the car. THEY ARE CROOKS WATCH OUT, SERVICE SUCKS THEY STELA YOUR MONEY AND THEY DO NOT FIX THE CAR!!!! More

Sandbox in the Engine Recently bought a pre-owned 525i. Thought this dealer was competent and had some class. They have neither. While learning my way around the engin Recently bought a pre-owned 525i. Thought this dealer was competent and had some class. They have neither. While learning my way around the engine compartment a week later I found an Air Filter which was unbelievably dirty. I mean crusty and oil spotted. Checked the engine oil compartment. My finger came out literally with granules on it and this was without scratching but by simply touching the surface area. I know this was a rare case right????? Doubt it judging by the way they have handled my concern as it seems they have a protocol for covering up stupidity around this dealership as it must happen often enough to need such a thing. More

These people rock! I had challenges with a brand new car that I had purchased at another dealer. The worked diligently to find out what the problem was, keeping me info I had challenges with a brand new car that I had purchased at another dealer. The worked diligently to find out what the problem was, keeping me informed each step of the way. I really appreciated how professional they were, and how far they went to minimize the inconvenience of having my vehicle in the shop. More

This place is a f**kin scam! I got charged for two hours of labor without being asked for permission to work on the car a second hour or even being notified that my car even neede I got charged for two hours of labor without being asked for permission to work on the car a second hour or even being notified that my car even needed extended time! I signed and agreed to pay for the 1 hour of labor only and the rep on My file told me in his own words that if any more time was needed I would be notified but I was not! This place does nothing but scam people I asked for one specific procedure to be done not for your technicians to take my car apart! The rep in charge of my file was Giuseppe Carcione, and I am extremely upset that he has charged me for things I haven't been notified about! More

Incompetent, lying thieves Had the misfortune of dealing with this sad excuse for a car dealership in May 2016. During a cross country road trip in a new 435 X drive convertib Had the misfortune of dealing with this sad excuse for a car dealership in May 2016. During a cross country road trip in a new 435 X drive convertible, the thermostat quit in the open position. Closest dealer, was this sad excuse of a 'car dealer' in Las Vegas. Had car in by 8 AM was told I'd be called by 12:00, no call. Waited until 1:30. Left meassage with the assistant service manager whom was the service writer (a level of incompitance personified by his lack of action). Finally received a call at 2:30 that the part was not in stock, but would be overnighted & installed next day. Not hearing any confidence in this fools voice, I called the parts department to see if they had any pending special orders for the next day. Response, none. I asked again specifically about a thermostat for my year/type car, again the same answer. Called to 'chat' with the service writer whom had left for the day. Asked for the General Manager, whom was busy. Was told I'd be called back, no call. Called to speak to the service manager, whom was busy. He however, did call back. Confined that the part had not been ordered. I pointed out that the car had been there since early AM, that they had time to do things in a timely way, but instead elected not to. There was not much intelligence the service manager could shed on the problem. Now, it was going to be a three day ordeal. I asked for the car to be left out & I would pick it up by closing time. Upon getting in the car, I noticed my luggage had been opened & a expensive sweater was gone. Truly a example of why people are fearful of car dealers. Worst service in my life. More