BMW of Las Vegas - Service Center

Worst customer service I have been blown off for over 4 months after cancelling an extended warranty. I have called to follow-up multiple times with zero return calls. I hav I have been blown off for over 4 months after cancelling an extended warranty. I have called to follow-up multiple times with zero return calls. I have stopped by to ask them face-to-face what is taking so long, and all I get is worthless apologies and excuses, NOBODY gives a darn when they owe you money!!!!!!! More

ALERT READ REVIEWS Read reviews before taking your vehicle in. They are dishonest unorganized and don't call and give update like your told they will. This is the worst Read reviews before taking your vehicle in. They are dishonest unorganized and don't call and give update like your told they will. This is the worst experience ever. They transfer you around to voice mails after the 7th call I was very pissed off...I will take my vehicle to Henderson even if it's a traveling distance they are organized and call you to give you honest updates.....NEVER EVER AGAIn More

They took my money 5.000 dollars and they did not fix the ca i TOOK MY BMW 740 for service because it did not start. The service agent was joe Garchioni, they were changing parts just to take my money, after 4 i TOOK MY BMW 740 for service because it did not start. The service agent was joe Garchioni, they were changing parts just to take my money, after 4 towing my car isstill in the garage. They are crooks, i will take them to the court, plus i have another bmw 320 i took it for change of oil and they told me that my car has a problem and i need 7.000 doillars to fix it, i did not detect any problem with the car. THEY ARE CROOKS WATCH OUT, SERVICE SUCKS THEY STELA YOUR MONEY AND THEY DO NOT FIX THE CAR!!!! More

Sandbox in the Engine Recently bought a pre-owned 525i. Thought this dealer was competent and had some class. They have neither. While learning my way around the engin Recently bought a pre-owned 525i. Thought this dealer was competent and had some class. They have neither. While learning my way around the engine compartment a week later I found an Air Filter which was unbelievably dirty. I mean crusty and oil spotted. Checked the engine oil compartment. My finger came out literally with granules on it and this was without scratching but by simply touching the surface area. I know this was a rare case right????? Doubt it judging by the way they have handled my concern as it seems they have a protocol for covering up stupidity around this dealership as it must happen often enough to need such a thing. More

These people rock! I had challenges with a brand new car that I had purchased at another dealer. The worked diligently to find out what the problem was, keeping me info I had challenges with a brand new car that I had purchased at another dealer. The worked diligently to find out what the problem was, keeping me informed each step of the way. I really appreciated how professional they were, and how far they went to minimize the inconvenience of having my vehicle in the shop. More

This place is a f**kin scam! I got charged for two hours of labor without being asked for permission to work on the car a second hour or even being notified that my car even neede I got charged for two hours of labor without being asked for permission to work on the car a second hour or even being notified that my car even needed extended time! I signed and agreed to pay for the 1 hour of labor only and the rep on My file told me in his own words that if any more time was needed I would be notified but I was not! This place does nothing but scam people I asked for one specific procedure to be done not for your technicians to take my car apart! The rep in charge of my file was Giuseppe Carcione, and I am extremely upset that he has charged me for things I haven't been notified about! More

Incompetent, lying thieves Had the misfortune of dealing with this sad excuse for a car dealership in May 2016. During a cross country road trip in a new 435 X drive convertib Had the misfortune of dealing with this sad excuse for a car dealership in May 2016. During a cross country road trip in a new 435 X drive convertible, the thermostat quit in the open position. Closest dealer, was this sad excuse of a 'car dealer' in Las Vegas. Had car in by 8 AM was told I'd be called by 12:00, no call. Waited until 1:30. Left meassage with the assistant service manager whom was the service writer (a level of incompitance personified by his lack of action). Finally received a call at 2:30 that the part was not in stock, but would be overnighted & installed next day. Not hearing any confidence in this fools voice, I called the parts department to see if they had any pending special orders for the next day. Response, none. I asked again specifically about a thermostat for my year/type car, again the same answer. Called to 'chat' with the service writer whom had left for the day. Asked for the General Manager, whom was busy. Was told I'd be called back, no call. Called to speak to the service manager, whom was busy. He however, did call back. Confined that the part had not been ordered. I pointed out that the car had been there since early AM, that they had time to do things in a timely way, but instead elected not to. There was not much intelligence the service manager could shed on the problem. Now, it was going to be a three day ordeal. I asked for the car to be left out & I would pick it up by closing time. Upon getting in the car, I noticed my luggage had been opened & a expensive sweater was gone. Truly a example of why people are fearful of car dealers. Worst service in my life. More

Bad Service Department Beware of the service department. Every one of my visits, I am there for MANY hours. My last visit a few days ago, I had an appointment for new tires Beware of the service department. Every one of my visits, I am there for MANY hours. My last visit a few days ago, I had an appointment for new tires and balance. It took 6 hours! Even an oil change takes 3 hours. I will never go back. More

Worst service ever Had and appointment at 0830 it now 6pm on a saturday and not only am I still waiting for what should have been a simple oil change. They broke the bac Had and appointment at 0830 it now 6pm on a saturday and not only am I still waiting for what should have been a simple oil change. They broke the back window roller and said out of good faith we bmw will pay some of it. Ended up paying 75% of it. I will never come here you have my word and promise! If you know someone cool they probably treat you good or hook it up but the simple customer we get screw over and over again. More

A simple flat tire It was 10 pm and just as my phone went dead, my tire on the driver side rear went flat. Little did i realize it was a tread separation. With no phone It was 10 pm and just as my phone went dead, my tire on the driver side rear went flat. Little did i realize it was a tread separation. With no phone i was able to get to a phone at the store and get a ride home to call roadside assistance. This is my first bmw and it is an2008 328i certified pre owned. Aside from the inconvenience and the bad timing i thought nothing of it since i paid 1500 cash for the wheel and tire warranty. I met the tow truck there at 1220 am. Luckily he was a little early. We left the car with him and he towed it with a regular tow truck to bmw like 1 mile away. I fell asleep thinking they'd take care of me. So at 730 am i talk to my service advisor. She says that my tires will cost 300 a piece, I said tires? And she said here is a tear on the tread of the other rear as well. I asked her about the warranty and she said they are not covered due to zero tread. I was told when that same shop sold me the car that i could do donuts and burn through the rim to the axle and it would all be covered, thats why i bought it. She then proceeded to tell me it would be 1 week before they could get the tires. Then she said she had pirellis and i could have it tomorrow if i chose those. I said okay and she said it would be 1200 dollars. I gasped and asked what other options there was as that was my only car and i depend on it for my job, and she said that was it. I became mad, as now i felt she was trying to scam me. Either 1200 today or 300 in a week. I told her id find a tire. Every place in town had my tire rated higher than what i had for 200 dollars, these people didnt even care that i was stressed from the night before. Then when bmw went to pick up my tire from the vendor i choose their truck broke down and i had to wait an extra day, no concern for my time though. When i finally got the car the steering wheel was crooked. I was told it was like that when they got it, which it wasnt ever. Turns out the tow truck did it and i was left going between road side assistance, bmw service and the tow company, all pointing at each other. No one offered to help me and in fact this bmw locations service manager accused me or rather insinuated that i was lying. Needless to say, in the end the tire has a bubble on it, at my previous services bmw checked my tire inspections as fine, but all of a sudden my rears have zero tread. I was in 6 weeks prior for an oil change. Now today 3 weeks after this i had to replace one of the tires. I will never buy another bmw. Also the sales manager as well as the gm have yet to return my calls or emails regarding the warranty. If you are rich i can see not having any issues, but if you are working class or below these people are con artists. More