BMW of Las Vegas - Service Center

I expect the best service, and I get it from Mr. Levy in your service department. I trust my BMW in his hands, great represenative. your service department. I trust my BMW in his hands, great represenative. More

Advisor text messaging upon arrival, no greetings, awkward moment for 3-5 mins. Came for 1 year service oil change. Missed a minor service 2 mos. prior, he said too bad, it could have been free if I b awkward moment for 3-5 mins. Came for 1 year service oil change. Missed a minor service 2 mos. prior, he said too bad, it could have been free if I brought it right away but now it's gonna cost me. Never thought I'm due for that service, I'm a first time owner of BMW, all I can remember was when I bought the car my first service is after 1 year. Came at 1045 am, I said I'll be waiting. Dealer took my car at the back as there's no other customer at that time. Advisor said I might have to wait till after 1 as mechanics are going to lunch. Makes me wonder, do they have lunch all at the same time? This is just for a simple oil change, no other services. Unbelievable. Got the car back though after an hr. He came to me and said my car will be out shortly as it is being washed. Fine job with the car wash but no vacuum, after waiting 45 mins. Car was sitting outside, no body even bothered to call me or page me that my car is ready. Driver side floor mat is disarranged. Drove out, never again. In fairness, advisor was not pushy, no upselling when I declined some of the recommended services. No personalized service whatsoever. Maybe because I was not wearing my suit. More

This is my fourth BMW from this dealership and I have been dealing with Josh in service since day one. I've had a 2006 M5, 06 330i 2010 M3 and 2012 X5 diesel. I'm a loyal customer as long as I'm being t been dealing with Josh in service since day one. I've had a 2006 M5, 06 330i 2010 M3 and 2012 X5 diesel. I'm a loyal customer as long as I'm being treated right . On different occasions Josh has gone above and beyond the call of duty to help me when I have been in a bind. On a trip to LA I had car problems and Josh was able to secure me a x5 to finish the trip instead of some crap fleet rental car and because of this I ended up leasing a diesel x5 when they came out and now I couldn't be happier. What I also love about Desert BMW is that overall they work together as a team and get the problem fixed right THE FIRST TIME. With other brands the service person might be great but not the rest of the crew ie (lot guys,car washers,techs) It takes more than one person to make the experinece great. But the frontline is always handled by the service dept and Josh is one of the best. This is why I will always be a Desert Bmw customer . More

Josh Martinez is the bomb! We just moved here from Hawaii and needed to bring our car in for service and our first few visits to Desert BMW have been disappointing compared to experiences at BMW Honolulu. T and needed to bring our car in for service and our first few visits to Desert BMW have been disappointing compared to experiences at BMW Honolulu. Talking with some of the service people over the phone it seemed nearly impossible to get our car in for service at a convenient time for us and my husband and I had the impression that they were lazy or just didnt want to fit us in. Our air conditioner had a leak so it blew warm and with two young kids in the hot Vegas SUN it was not a good experience! We decided to drive into BMW to talk to someone and see if we could be helped, because if this happened in Honolulu, we would be serviced right away. My husband had been given a card from another sales rep on previous visits so we asked for him but thankfully he was on lunch and we got referred to Josh, who was more than helpful for us! We were told we wouldn't be seen until the next day, but Josh had us taken care of right away and also made arrangements for a loaner car. He's our go to guy from now on and changed our view of Desert BMW from bad to good! More

After being lucky enough to be introduced to Josh Martinez 7 yrs ago as my service manager was just icing on the cake for me. Not only do I have the privelage of driving the best car on the market, I Martinez 7 yrs ago as my service manager was just icing on the cake for me. Not only do I have the privelage of driving the best car on the market, I also get the service to back it up. I have recently up graded so i am on my 2nd BMW and Josh has been there for me every step of the way. He never gives me open appointment times he always asks what day and time is good for me. With my schedule that is so important. He always gives a courtesy call when my car is done which is always done when He said it would be. I have never had either car back for the same problem. Josh assures it is done right the first time. Josh is a true professional at what he does and knows his job very well. He goes above and beyond to check and see if the service I am requesting is covered by my warranty. If not he let's me know before hand. I have NEVER been hit with hidden cost or surprise while dealing with Josh. I definitely recommend anyone looking to purchase an awesome car to check out BMW of Las Vegas and after you make the purchase go meet Josh Martinez in the service department. You will be set for the Ultimate Driving Experience. Tim M More

JOSH MARTINEZ, the service supervisor has been my advisor for the last 5 years - He has been incredible in working with me and my certified warranty - I have never returned twice for any repair - He always w for the last 5 years - He has been incredible in working with me and my certified warranty - I have never returned twice for any repair - He always works diligently to make sure my experience with the dealership is a positive one - Josh has made it worth coming back now that my warranty has expired....now that says something!....Finally, my recent visit involved my 6 year old son losing his sacred Ipod in our loaner car.You would think after a day or two it will never be found...Well Josh made it a priority and tracked it down...resulting in a very happy son...Cheers to JOSH MARTINEZ!!!!! More

I received EXCELLENT customer service from Danielle and Mike. I've been coming to service my BMW for years and Danielle always takes good care of me. When my auto repairs got too expensive she asked if I Mike. I've been coming to service my BMW for years and Danielle always takes good care of me. When my auto repairs got too expensive she asked if I would be interested in buying another car and referred me to Mike. Mike was attentive and helpful. He helped me find my dream car and got it shipped from CA to Las Vegas. Danielle and Mike are both so very sweet and kind. I have never received better customer service anywhere else. My sisters and my friend were very impressed on how well I was treated. More

Curtis Cherry is the true example of BMW's amazing culture and product offered to each customer. Curtis takes incredible care of each client and follows through to ensure you leave there a happy cust culture and product offered to each customer. Curtis takes incredible care of each client and follows through to ensure you leave there a happy customer. Curtis goes the extra mile to make sure that your every expectation is exceeded. It is understandable why Curtis has a wonderful clientele that is devoted to this dealership. His hard work and dedication to the BMW brand and most importantly, his clients, is clearly recognized. Any time I call Curtis for assistance, he is always extremely ready and happy to help. More

Josh Martinez is the absolute best. We have been fortunate enough to have him as our service rep for the past seven years and there has never been a time when we have come into the dealership that J fortunate enough to have him as our service rep for the past seven years and there has never been a time when we have come into the dealership that Josh has not taken the very best care of us. He is amazing at what he does and has always taken care of anything that needed to be done. He is a joy to work with and does everything with the utmost professionalism and class. I truly wish there were 10 stars available for quslity because that's what he would get. More