BMW of Louisville

My wife and I visited several dealerships to review makes/models of cars. We explained that my wife would be the primary driver and would make 90% of the decisions regarding our selection. Lena Pysar makes/models of cars. We explained that my wife would be the primary driver and would make 90% of the decisions regarding our selection. Lena Pysareva was the only salesperson to direct most of her attention to the customer who mattered most. My wife! Not me. Lena guided us through the entire sales process with skill and professional integrity. Our ratings reflect the total satisfaction and enjoyment of buying our 335i from Sam Swope BMW, and Lena. More

Lena is a very nice lady to work with. She understood what we were looking for and was able to locate a BMW for me with the colors that I wanted and everything that I wanted on the vehicle. I am hap what we were looking for and was able to locate a BMW for me with the colors that I wanted and everything that I wanted on the vehicle. I am happy that Lena is back at BMW. I am not looking to purchase another vehicle but if I were I would definitely go back to Lena. Thank you Teresa Lanham More

Lena is by far the best client representative that I have encountered. Her product knowledge and customer service skills keep me coming back. I have purchased three vehicles here and when I am in the market encountered. Her product knowledge and customer service skills keep me coming back. I have purchased three vehicles here and when I am in the market for another I will go to see Lena. More

We have a local dealer, yet we receive such great service with Sam Swope and my sales person Lena in Louisville, that we drive the 100 miles to deal with Lena and Sam Swope. I recently referred a friend to with Sam Swope and my sales person Lena in Louisville, that we drive the 100 miles to deal with Lena and Sam Swope. I recently referred a friend to Lena and she saved them several thousand dollars on a new vehicle and were also amazed, as I am, with the professionalism and service provided by Lena. There was a trade involved and the results were great with no dickering and a tremendous trade allowance and purchase price. Lena is always there to greet me when I visit for service and the service department is also tops. Thank you Lena, and I will continue to refer any friends, and thank you Sam Swope. Jack More

Lena made our 3rd BMW experience the best yet! She made our most recent BMW experience the reason we will keep coming back to her. We love our 3series convertible our most recent BMW experience the reason we will keep coming back to her. We love our 3series convertible More

Lena was very professional, courteous & thorough. She explained everything about the vehicle of interst as well as pointed out all the interesting features. Once we narrowed down which series we wanted, explained everything about the vehicle of interst as well as pointed out all the interesting features. Once we narrowed down which series we wanted, she found the exact one with everything on it that "we" needed. She made something affordable for us, that we didn't think would be possible. Lena did an excellent job. More

This is the first import vehicle I have ever bought. I went searching for a new car and the choices came down to a Lexus IS-F or a BMW M3. We live about 75 miles away from Sam Swope and made the drive to went searching for a new car and the choices came down to a Lexus IS-F or a BMW M3. We live about 75 miles away from Sam Swope and made the drive to check out the M3 and IS-F. Our local dealers were not very cooperative when it came to finding a car or working a deal on the car. I was met at the BMW dealership by Lena Pysareva, she was very friendly and helpful. I wanted an automatic but the only car they had was a coupe with a six speed. Lena located multiple vehicles with the options and color I wanted. She emailed the information back to me and went out of her way to make the buying experience the easiest car buying experience I have ever had. She kept me informed when the car arrived and when it would be ready to pick up. She went over ever detail of the car, iDrive system, stereo. seat settings, navigation etc.. She spent well over an hour with me answering any questions I had. The entire transaction was very stress free. Overall the entire visit to the dealership was pressure free and very friendly. When the car was in for the 2000 mile check up Lena stopped to make sure everything was going well, offered a loaner to go over to the mall or even offered to drop me off if I wanted to go. The service department treated me well and return the car clean and serviced properly. I would recommend anyone looking for a BMW in SW Indiana or near Louisville KY to stop in and see Lena for a great deal on a new or used BMW. More

I've dealt with Swope BMW and Lena for the leases of my past two BMW's. My current lease was due and I went back to Lena who assisted me with the lease of a Lexus. She assisted me in test driving three di past two BMW's. My current lease was due and I went back to Lena who assisted me with the lease of a Lexus. She assisted me in test driving three different makes of cars at different dealerships and obtained all the necessary inforamtion I needed. I eventually purchased a Lexus and Lena was with me every step of the way. I will continue to go to her in the future for my automobile needs. It was a pleasure dealing with her and the entire Swope family. More

I leased a new 3-series about a year ago and just took it in for its first scheduled maintenance. Without a doubt, Lena is the most professional automobile sales representative I have ever encountered. She in for its first scheduled maintenance. Without a doubt, Lena is the most professional automobile sales representative I have ever encountered. She is knowledgeable, patient, thorough, and a pleasure to do business with. She has kept in touch after the sale and has been very gracious with my interest in the new 3-series and the European delivery program. I highly recommend Lena to anyone interested in a new car, and look forward to working with her when my lease is up. Michael Brown was my service coordinator for the scheduled maintenance appointment and was extremely professional and friendly throughout our interaction. I love that the car comes with complimentary scheduled maintenance. Even though the service was at no charge, I was treated as a valued customer. More

We bought a new vehicle from Sam Swope BMW. We loved working with Lena Pysareva. Lena is an "A+" salesperson. She is easy going, not high pressure. She is very knowledgeable of the BMW products. She working with Lena Pysareva. Lena is an "A+" salesperson. She is easy going, not high pressure. She is very knowledgeable of the BMW products. She worked diligently to find a vehicle that fit our requirements. When the vehicle did arrive, Lena took time to go over all the features of the vehicle with us. I would definitely recommend Lena Pysareva to my family and friends, and would work with her again in the future. More