BMW of Louisville

Lawson McSwain was my point of contact within the Sam Swope dealership to buy a BMW X5M. This was a remote purchase as I was in Texas, but my experience was as if I was in the dealership. Lawson consis Swope dealership to buy a BMW X5M. This was a remote purchase as I was in Texas, but my experience was as if I was in the dealership. Lawson consistently followed up throughout each step of the buying process, was extremely thorough, very knowledgeable about the car itself as well as the purchasing and transport process. He went above and beyond to provide excellent customer service - staying after hours to wait for the transport truck, working with my financial institute over the phone and always being available for questions. I appreciate Lawson and would highly recommend him to others seeking to purchase either a new or used BMW. More

When calling the service department I always ask for Edwin Thomas or Michael Brown. They consistently provide excellent customer service. Last Saturday morning I had an emergency with my X5 and needed Edwin Thomas or Michael Brown. They consistently provide excellent customer service. Last Saturday morning I had an emergency with my X5 and needed to get the vehicle in for service that day. That morning Jeff Byrn answered the phone, he assist me through out the day, keeping me informed and helping me to get my vehicle repairs expedited so I was not without a vechile the entire weekend. I feel that Jeff went above and beyond and provided exceptional service that day! More

I can tell you in two words why I would recommend this dealership: MARTIN ALVER He was the salesman who spent an entire day with my family putting together a deal which I'm sure didn't net him much mone dealership: MARTIN ALVER He was the salesman who spent an entire day with my family putting together a deal which I'm sure didn't net him much money at the end of the day. He was the most patient, respectful, friendly person I've ever encountered when purchasing ANYTHING! Even though we were buying a used car that wasn't very expensive, at least by BMW standards, he treated us as if we were purchasing the most expensive car on the lot. He made us feel welcome and well cared for. Do yourself a favor if you're considering buying at Sam Swope....Ask for MARTIN ALVER More

Mr. Asfahl is our service advisor, he is very polite, friendly and helpful. He goes the extra mile to make sure our vehicles get the best service. We have own four different BMW's and we have never had friendly and helpful. He goes the extra mile to make sure our vehicles get the best service. We have own four different BMW's and we have never had issues with customer service and other services at this dealership. Mrs, Pysareva has help us with our purchases. She provides us with the best advise and let us make our own decision. We always listen to her suggestions. More

I purchased my last two BMW X5's from Sam Swope BMW. My sales person Lawson McSwain was awsome to work with. Sam Swope also has a superb service department. I've been going there for years. Great Job sales person Lawson McSwain was awsome to work with. Sam Swope also has a superb service department. I've been going there for years. Great Job Folks ! More

Had a good expeience with dealership in general and especially our salesman...Charles Martin. I went to other dealerships and they were very pusy and aggressive. That was not the case with SS BMW. I especially our salesman...Charles Martin. I went to other dealerships and they were very pusy and aggressive. That was not the case with SS BMW. I would refer this dealership to other's. More

Very friendly atmosphere. Mr Davenport very professional & knowledgeable about his product, namely BMW. Wayne is always reachable for questions & advice. Great deal of paperwork involved in European deliv & knowledgeable about his product, namely BMW. Wayne is always reachable for questions & advice. Great deal of paperwork involved in European delivery, which was accomplished without a hitch. More

I just purchased my second vehicle from Sam Swope BMW, because I had such a great experience with my first purchase. From Charles Martin, the sales consultant, to sales management and finance, everyone wh because I had such a great experience with my first purchase. From Charles Martin, the sales consultant, to sales management and finance, everyone what extremely helpful. There was no high pressure; instead, I felt the staff was trying to match a vehicle to my needs and price range. What a novel idea. I have since been through there service department and have had the same experience. More

When I decided to purchase a new car, I wanted to find a reliable, safe suv. More importantly, I had such a bad experience with my previous dealer and service team, that I wanted to ensure that I had the b reliable, safe suv. More importantly, I had such a bad experience with my previous dealer and service team, that I wanted to ensure that I had the best experience possible when purchasing a car. I must say that Wayne Davenport was exceptional and surpassed any expectations I came into the experience with. He literally spent most of the day with my father and I testing out cars. What struck me the most is that Mr. Davenport could've pushed the more expensive X6, but when we got in the car and I hit the gas, he could tell that I didn't need that much power in a car. It felt like he truly wanted me to be happy with the purchase I was making. He has also called to check on how the service department is doing (which is exceptional). I will definitely return to Sam Swope BMW for my next car purchase, and more importantly, I will be visiting Mr. Davenport. More

I am a medical sales representative whom also enjoys a quaity fun-to-drive vehicle. However, I pride myself on doing some of my service on my own (past SCCA racer)and need/prefer quaity OEM parts. I kno quaity fun-to-drive vehicle. However, I pride myself on doing some of my service on my own (past SCCA racer)and need/prefer quaity OEM parts. I know I can source parts online, but find using the dealer affords me a much better experience even when I service the car myself. For the times when I don't have the time I refer to Edwin with Swope BMW. He is aware of my needs for my car and always gives excellent ad prompt service. He is my go to guy when I "don't feel like working on it myself" or have the time to fix. Simply put Edwin is the best service writer I have met over the years. I must admit since I enjoy working on my car I get a bit nervous when handing the car over. Again, I have found with an overall excellent and knowledge service writer and his experienced technicians, I have yet to have the car not fixed correctly the first time without the feeling of them guessing or "throwing parts at my problems"! Simply put not the typical dealer experience. Keep it up Edwin, Scott (my technician of choice as well) and Jeff Byrne (service driector) for running a shop I trust! Jeff More