BMW of Loveland

Superior experience in every regard! We recently purchased a new BMW X1 at Co’s, and we had an excellent experience in all regards. The BMW vehicle speaks for itself in terms of the supe We recently purchased a new BMW X1 at Co’s, and we had an excellent experience in all regards. The BMW vehicle speaks for itself in terms of the superior engineering and handling, safety features, technological advances, options, styling, and luxury. The Co’s campus and buildings are very attractive, pleasant, and welcoming, and you feel comfortable immediately upon entering. The service department is fast, efficient, and has superior expertise. However, it is the actual customer experience at Co’s that stands out as exceptional in every way. Whenever we have had business of any sort with Co’s, including for our previous BMW, we are always struck with one critical feature; every single person we interact with is always positive, pleasant, courteous, respectful, helpful, knowledgable, and professional, This has been true for the receptionists, service department, parts department, tech-help technicians, and sales personel. Every single individual at Co’s, without fail, truly goes out of their way, above and beyond, to ensure that you as a client receive the best possible service and results and are 100% satisfied in every way. That kind of ambience, culture, and customer service will bring us back every time. More

Fantastic, efficient service I recently took my BMW 440xi in for routine service at Co's BMW. Everything was efficient. My car was checked in and I had a loaner car in less than I recently took my BMW 440xi in for routine service at Co's BMW. Everything was efficient. My car was checked in and I had a loaner car in less than 5 minutes. My car was finished quickly, but I was not able to pick it up until late in the afternoon. When I did, my car was clean inside and out. It was running great, and my checkout procedure was efficient once again. My loaner was perfect, and my entire experience was terrific. Thank you very much! More

The Best Customer Service! I received above and beyond customer service from Kim Calaway, New Car Manager. She was attentive to my needs and made sure I was serviced in the bes I received above and beyond customer service from Kim Calaway, New Car Manager. She was attentive to my needs and made sure I was serviced in the best way in assisting me to buy a new BMW car! She really cares about the customer, and the customer service they are receiving from everyone at the dealership. She referred me to Client Advisor, Alex Vuko, for the process of the car purchase. In my 75 years I have never received such wonderful service in buying a cat. It was the most pleasant, and easiest process I have ever experienced. I recommend this dealership; and I would ask for Alex Vuko to help you. More

Vehicle purchase attempt Co’s BMW has always been great, wish they would have been more competive in trade process, now driving BMW from another dealer. Really tried to trade Co’s BMW has always been great, wish they would have been more competive in trade process, now driving BMW from another dealer. Really tried to trade our BMW we purchased at Co’s, they refused to give us a fair value for our trade so we tried another Colorado BMW dealer, received great trade value & discounts, now driving new 2018 BMW X5. More

Perception is Key!! An Amazing Car Buying Experience!! Perception is an interesting concept in reading the most recent review about Kim I am shocked. I had a great experience with her!! (Side note) I am n Perception is an interesting concept in reading the most recent review about Kim I am shocked. I had a great experience with her!! (Side note) I am not the person who brought the car he was interested in either : ) I’ve had some very dissatisfying experiences with the service team in the past and even worse experiences with other BMW location in Denver, however, what differs was that each time I had any experiences good or bad here at Cos' I received emails from management or the owner to just make sure my experience went well. I’m extremely satisfied with my most recent sales experience at Co's Kim is extremely special, she was patient, and caring through the entire car buying experience. Kim's knowledge and understanding of not just the cars but everything from the numbers to recommendations won me over. Furthermore, Chad was also helpful and stepped up to fill her shoes when she couldn't be present he made us feel very comfortable with our car buying experience. Both Kim and Chad exceeded our car buying experience so much in fact that I've recommended Co's to friends down in Denver who have taken the drive up just for the superior customer service. More

Be Warned!! Shady sales tactics Just gonna warn you to not buy a vehicle at this location. Very shady sales tactics! Kim pitted two customers against one another on the same vehicle Just gonna warn you to not buy a vehicle at this location. Very shady sales tactics! Kim pitted two customers against one another on the same vehicle and whoever got the deal done first won!! The sales rep did not follow the proper procedure and therefore caused me to lose out on the vehicle I loved. Kim showed no compassion and did not care they lost a bmw customer, most likely for life. Kim was more concerned with coaching and correcting the sales rep in front of me more than seeing if she could save a customer. Very dissapointed and be careful buying a vehicle from a shady business model. More

Excellence servicer from Co's BMW Center, Loveland Colorado I have a 2013 X5 diesel. I was visiting with my family the Grande Lake area in the State of Colorado. The day before we are departing the car develo I have a 2013 X5 diesel. I was visiting with my family the Grande Lake area in the State of Colorado. The day before we are departing the car developed fueling problems. The car was towed to Co's BMW center in Loveland Colorado. It arrived early in the morning, by 7.30am, so they could look at it and hopefully fix it and allow me and the family to drive back to Minneapolis. And that's what happened. I talked to Jeff early in the morning, he called me back two hours later as he promised and told me that I will be able to drive back to Minneapolis. My family and I would like to thank the staff and in particular Jeff and the project manager. Michael Tsakistos More

Out of Town...Way out of Town! I found the car I was looking for at Co's on the internet. The team was helpful and gave me all the information I needed to feel comfortable flying ou I found the car I was looking for at Co's on the internet. The team was helpful and gave me all the information I needed to feel comfortable flying out to CO's to finalize the deal. The team at Co's had the car ready along with the paperwork, everything was in order and the transaction went smoothly. They even picked me up at the airport in Denver! Thanks Jason, Chad, Bo, and Wendy for the great experience and story to go along with the perfect car for me! More

Recall They were very nice. Also washed and vacuumed my car. Didn't need to change air bags. But wished they would have reset air bag light. They were very nice. Also washed and vacuumed my car. Didn't need to change air bags. But wished they would have reset air bag light. More

Great experience with no fuss Sales person was helpful, answered all my questions and was even helpful after the sale went though. Finalizing the documents went reasonably well and Sales person was helpful, answered all my questions and was even helpful after the sale went though. Finalizing the documents went reasonably well and not too long. The rest of the staff were helpful also. More