BMW of Loveland

Geoff McCormack was very helpful in arranging the work that needed to be done to my BMW in a timely manner. I can count on him to give me honest and helpful advice every time I take my car in for service. that needed to be done to my BMW in a timely manner. I can count on him to give me honest and helpful advice every time I take my car in for service. More

WOW! If I could have selected 10 Stars I would have. From the moment we walked in to the BMW of Loveland dealership, Alice Hausing was a superstar. I have If I could have selected 10 Stars I would have. From the moment we walked in to the BMW of Loveland dealership, Alice Hausing was a superstar. I have purchased BMWs before but I have never had such an amazing experience like this. Alice was so personable and professional. She genuinely cared about my dad and wanted to make sure he was getting the best value and what was right for him. My dad is a very difficult customer and Alice had him in and out before he could say boo. He was so impressed with her, I was in shock when he complimented her because he never does that. Thank you to Alice for making our new purchase a great experience. She also has a great staff she works with. Deborah Noell was fantastic and Jacob McMahon was a "genius". Thank you to everyone at BMW Loveland. More

I contacted BMW Loveland about car via the website. Alice reached out and let me know that an employee was currently working on financing for the car to try and get me into the dealer more quickly. I s Alice reached out and let me know that an employee was currently working on financing for the car to try and get me into the dealer more quickly. I should have seen this as the first red flag. Alice showed me the car and had all the detailsI was able to test drive the car. After some discussion about the other cars, I wanted to talk numbers about the car I had inquired about originally. Alice spent the next hour talking about personal items that were not related to the car. I tried multiple times to steer us towards talking numbers, but was not successful. When we finally got to talking numbers, I explicitly told Alice that BMW was offering 5.29% APR via their website. The first offer from the Sales Manager was at 8.99% APR, which I said was not the 5.29% being offered. The Sales Manager came back with a second set of number and the APR was at 6.49%. I again had to tell them that it needs to be 5.29%. This was very frustrating, and I felt like they were trying to scam me at a higher rates. After verbally agreeing to the deal, Alice let me know that I was going to get a survey from BMW about the car buying experience. She said that I was ONLY allowed to score a 10 out of 10 on all the questions. I found this to be very odd, since I would think BMW would want an honest response on their surveys from their customers in case there were areas that needed improvement. The car I traded in was moved to the side of the building in the dark, and I was asked to retrieve my belongings from the vehicle. This was very difficult since it was at night, and I could not see well. I was told that if any belongings were found in the vehicle that I would be given those items. I have still not been informed if they found anything. After signing all the documents for the sale, I was handed multiple items (plates, wine, paperwork, etc.) and quickly ushered out to my new vehicle and given a few instructions on the vehicle as Alice and the Sales Manager were headed towards their vehicles. There were many features on the vehicle I had to figure out myself. I was never made aware that maintenance for the vehicle on the first 3 years was covered in the deal, a BMW standard. I had to bring the car back to the dealer the next week, as I had purchased a mask and tinting that needed to be applied. Alice once again reminded me that I could only score 10 out of 10 on the surveys from BMW. When I got my car back from getting the mask and tint applied, the mask had multiple flaws, including a very obvious item under the mask in the middle of the hood. The window tint was bubbled on the passenger window, but was applied correctly on all other windows. I had to bring the vehicle back in the following week to get the mask reapplied. My only ask from the dealer was to make sure the mask was applied correctly, and that they address the window tint, as I didn't have time to keep bring the vehicle in again. Alice again reminded me that I could only score a 10 out of 10 on the BMW surveys, and this time stated that if I did not, she could lose her job. This was unacceptable to me. I did not like that I was being pressured into a score that did not represent my experience. The mask was applied correctly the second time, and I was told that the window tint would correct itself over time. The following week Alice asked how the tint was doing, and I let her know that it was still bubbled. Her response was that she was going to refund my window tint and have it removed. She followed that up with information from the internet that it might take up to a month for the tint to cure in colder weather. I felt this was a complete lack of professionalism in response to the status I had provided. I asked her to have the GM call me. I got a call from someone, who I later learned was not the GM, and explain my experience. He seemed annoyed and pushed me off the call quickly. This will be the last BMW I purchase. More

We sent a note to BMW about a used vehicle and spoke to Alice soon after! She was prompt, friendly and efficient. She tried to put me in the right position for what I was looking for and I’m very happy wit Alice soon after! She was prompt, friendly and efficient. She tried to put me in the right position for what I was looking for and I’m very happy with my purchase. More