BMW of Macon - Service Center

Fast and easy service Sheila was very helpful in assisting me with getting my vehicle into the shop for repairs. She was very professional and was able to get my vehicle ba Sheila was very helpful in assisting me with getting my vehicle into the shop for repairs. She was very professional and was able to get my vehicle back to me in a timely manner. More

What a pleasant experience. Prompt professional and friendly greeting. Rapid check in. Driver drove me immediately to work and returned my car as soon as it was done. I love BMW Prompt professional and friendly greeting. Rapid check in. Driver drove me immediately to work and returned my car as soon as it was done. I love BMW of Macon. More

Great service, excellent value Went for oil change, was completed in the length of time expected, complementary wash, excellent service. Will definitely use this service center in t Went for oil change, was completed in the length of time expected, complementary wash, excellent service. Will definitely use this service center in the future when needed, and would recommend to anyone with a BMW. More

Great service Sheila did a great job explaining the problem. Very friendly and professional. I'm will be going there to let them service my auto everytime something Sheila did a great job explaining the problem. Very friendly and professional. I'm will be going there to let them service my auto everytime something is needed. More

Service Visit Sheila was great to work with, kept me apprised of the repair order. Great customer service. Trace though is an amazing technician. Really knows hi Sheila was great to work with, kept me apprised of the repair order. Great customer service. Trace though is an amazing technician. Really knows his stuff. I highly recommend him for your repair needs. More

Recall repairs I was initially contacted via text to inform me of 2 recalls. The information was detailed and I appreciated being given an opportunity to have the re I was initially contacted via text to inform me of 2 recalls. The information was detailed and I appreciated being given an opportunity to have the recall repaired. The service advisor (Shelly) was thorough and explained what I should expect. Was my car was ready I was notified and the car was washed also. I have no issues with this visit...it was a breeze! More

Sensor Replacement Replaced right front sensor for Park Distance Control system. Replacement of sensor took approximately two hours. Waiting room was comfortable. No i Replaced right front sensor for Park Distance Control system. Replacement of sensor took approximately two hours. Waiting room was comfortable. No issues with the staff or service. More

Surprising not good I was not pleased with the young lady who greeted me. I do not know her name because she never told me her name . She was a heavy set tall white I was not pleased with the young lady who greeted me. I do not know her name because she never told me her name . She was a heavy set tall white young lady. She said I wasn't in the system. (that was no big deal because Shelly(who I like and respect immensely and who is great) told me that when I made the appointment. I said " I had bought several BMWs from here, I wonder why I'm not in the system". The girl replied "Just becasue you bought them from here doesn't mean you're in the system" She said it in a very nasty way. I walked away. I called to see if the vehicle was ready. They said yes. When I arrived to pick up my vehicle, the same heavy set girl did not acknowledge me when I walked in the bay, she was on her phone talking and laughing with a young white slim young man. No one acknowledge me initially. She said "well your car is ready but if you wait in our waiting area, I will get your paperwork out". I told her I cant wait, someone should have told me that because I am on limited time. She never said anything else because another very polite lady (she gave her name, but I forgot) with wavy brown hair came and handled it a bit more professionally. I have bought several BMWs. i will not allow myself to feel disrespected in any way. I bring my car back to this service because I like my salesman Curtis Harris. If it wasn't for him, I will take my car to Albany or Atlanta. I think Im going to do that anyway. D.L. Pratt-Everett More

very good I am a customer of BMW and has been happy with the excellent services that have been shown to me and give to my vehicle. Thanks and keep up the excell I am a customer of BMW and has been happy with the excellent services that have been shown to me and give to my vehicle. Thanks and keep up the excellent work More

Tires, Alignment, Lights, Routine Service Ms. Mrs. Black was excellent regarding her service. True asset to the Service Center. "Knows her stuff...!" She was very helpful in helping me make th Ms. Mrs. Black was excellent regarding her service. True asset to the Service Center. "Knows her stuff...!" She was very helpful in helping me make the best decision(s) for the service of my 3 series! Very much appreciated! More