BMW of Macon

FRAUD!! CHEAT!! UNETHITCAL! Stay Away! I leased a vehicle through a broker and I reside out of state. The paperwork was done via Fedex. After 14 days or so when it showed up on BMW website I noticed that my allocated mileage was 30k instead of 36k. Upon deep diving and rechecking the executed paper I noticed that my signature was forged and numbers were altered. This deal was conducted via a broker. The car was to be shipped to me. OMAR Saleh -The Sales Rep- - Stop paying attention after deal was done. I had to contact again and again to get the vehicle shipped to me. He sent me paperwork with forged signature. Never sent the title work to MY DMV after promising. I had to send mails again and again to get the copy of executed paperwork. Jason Diaz – Called and lied pretending to be the co-worker boss to cover up the forgery. Lied that GM is aware of situation. Lied that BMW is correcting contract and lied that employee will be fired. Scott Smith (GM) - Did not take any action on the employee who conducted the forgery and made me deal with the same employee throughout the process. I spent more than a month sending email/phone calls. On the calls he sounded like it was not a big deal. Big part of the problem. Michael Perez- Finance Director- Forged my signature, kept on sending paperwork with mistakes to me. Delayed every step of the process and had to be pushed all through even after committing the forgery. Got away with no punishment what so ever. In the end- My miles was corrected. The money that they were trying to pocket was added to my account and hence payment was decreased by $25 per month. No compensation was given for the ordeal that I had to go through. It took 1.5 month for this to sort out. The employee involved was not disciplined and got away with the mess. I am not sure how many other they have done this to. I was lucky to check the information else I would had discovered it after 3 years during turn in.

Everything good up until the car arrived at my doorstep with a small dent on the hood. Granted, I did my the car online/over phone, but the salesman (Andrew) told me car was dent/scratch free. Well, the dent was obvious in person. No correspondence after I brought it up. Terrible.

It went very good I love the new look and paint look great and would love rating them with a number 1 dealership and awesome vehicles

They were really nice and convincing when I called in to inquire about repairing my vehicle. However, the quality of service was not. $5k wasted.

If you got an issue bmw of macon has a solution. Great staff, clean environment, and good deal of knowledge thanks bmw of macon till next time!

I had a wonderful service experience. It was very professional from start to finish. The staff was very helpful to me. My loaner was ready for me as soon as I arrived and my car was ready before I arrived to work for the day!

BMW of Macon made arrangements to come to Milledgeville pick up of 2006 BMW, perform the repair, wash and vacuum the car and return it within 5 hours at no cost. Excellent service. Thanks,

The car was in decent shape but there was some items that were not discussed. I guess it is my fault as I bought it over the phone and had it shipped. I think I would still have bought the car but would have liked to know ahead of time. Also I did have to put $1,500 into the car as it needed new rear brakes, spark plugs as well as a timing belt. This should have been mentioned as well. So the good deal was not so good. Heath was very helpful and told me everything he knew about the car. Kathy Bates was great with getting the tags sent to my local NC Tag office.

Greeted as soon as I got there, taken to my service advisors office. The task of doing the paperwork is the easiest I have ever experienced! That was taken care of in minutes and I was shown to the waiting room and offered refreshments.

I have gone to this service center on and off for about 2 years. There customer service is not like other luxury dealerships that I have been too. In general, they are not very welcoming or inviting. Some of them act as if they don't want to be there. I've been there at times and not even my service person for the first hour or so. The waiting area is nice, my service person {Sheila) is very helpful but the overall service dept staff need an attitude make over.