BMW of Macon - Service Center

Awesome Service! The staff was extremely helpful, courteous and polite. I had no issues or problems. My problem with my car was handled expeditiously. I was given a lo The staff was extremely helpful, courteous and polite. I had no issues or problems. My problem with my car was handled expeditiously. I was given a loner vehicle which really helped me manage my day. More

Quick easy friendly no surprises We have been taking our BMWs to another BMW dealership for years and this experience was so much nicer. I was able to get our service appointment w We have been taking our BMWs to another BMW dealership for years and this experience was so much nicer. I was able to get our service appointment with just one phone call instead of multiple calls We were told how much money to expect to be charged up front. The estimate was accurate We were not charged a $200. Fee to get a service evaluation. Friendly More

Tire issues Run flat tire had a nail. They replaced tire in a timely manner Was very professional and kept me up to date on progress. Shelia knew I had an app Run flat tire had a nail. They replaced tire in a timely manner Was very professional and kept me up to date on progress. Shelia knew I had an appointment and was able to get me on my way so I wasn’t late to the appointment. More

Scheduled maintenance Great group of people. Easy and quick in and out both dropping off and picking up. Loaner vehicle ready and waiting. My car returned cleaned. Great group of people. Easy and quick in and out both dropping off and picking up. Loaner vehicle ready and waiting. My car returned cleaned. More

Service The driver that delivered the car was rude and pushy. Love the Sales team and the management. We will always buy BMW's from this dealership. The driver that delivered the car was rude and pushy. Love the Sales team and the management. We will always buy BMW's from this dealership. More

Water leaks After rain, there was always a puddle of water in area behind driver seat. Rep Lindsay was knowledgeable and understanding of my frustration. She was After rain, there was always a puddle of water in area behind driver seat. Rep Lindsay was knowledgeable and understanding of my frustration. She was a professional and willing to work out cost of repairs. More

First Service for Newer Gran Coupe This was my first visit to the dealership with this car having purchased it three months ago. Shelley and Gary ensured all items I had written up and This was my first visit to the dealership with this car having purchased it three months ago. Shelley and Gary ensured all items I had written up and provided to them were addressed. Two parts were ordered and I will go back when they come in. So far a great experience! More

Awsome Staff The entire staff was very nice and I appreciate them for having everything ready when I arrived so I could get to work. Kudos for the young lady that The entire staff was very nice and I appreciate them for having everything ready when I arrived so I could get to work. Kudos for the young lady that brought the car to me when I returned, I think it was Lindsay, and showed me how to check my oil level from the dash. Shelly and the staff were awesome!! More

Shelia is great! Shelia did a great job keeping me informed of what was happening as far as a timeline. She is friendly and helpful. Thank you, Shelia! Shelia did a great job keeping me informed of what was happening as far as a timeline. She is friendly and helpful. Thank you, Shelia! More

Awesome All areas of service were awesome. Lindsay kept me up to date on everything. She was a joy to talk to. Every person was very kind and made the expe All areas of service were awesome. Lindsay kept me up to date on everything. She was a joy to talk to. Every person was very kind and made the experience enjoyable. More