BMW of Macon - Service Center

Long time coustomer I constantly receive the advice to keep my 2008 X3 running in a 2019 fashion. I trust the advice I Follow the advice. Thanks BMW of Macon!! I constantly receive the advice to keep my 2008 X3 running in a 2019 fashion. I trust the advice I Follow the advice. Thanks BMW of Macon!! More

Great friendly personnel While at this dealership, i came in contact/interacted with 3 employees from 3 different departments and they were all helpful, friendly and knowledge While at this dealership, i came in contact/interacted with 3 employees from 3 different departments and they were all helpful, friendly and knowledgeable. I enjoy going there whenever my BMW needs attention, which of course, is not often. More

Routine maintenance I was called to schedule my routine maintenance, the caller was very accommodating. I was also given a reminder call. Greeted when I entered the g I was called to schedule my routine maintenance, the caller was very accommodating. I was also given a reminder call. Greeted when I entered the garage. Offered a loaner car. Kept updated on the process of the service. More

Excellent service representatives, best follow up ever I really appreciated Shiela and her efforts to assist me when I cracked my rim passing/traveling through Macon. A complete pleasure to work with both I really appreciated Shiela and her efforts to assist me when I cracked my rim passing/traveling through Macon. A complete pleasure to work with both Shiela and Shelly. They made my repair as efficient, fast, and with quality customer care and service. i live in South Florida and pass through Macon often for work and will definitely come back here on purpose next time. More

Excellent Customer service Shelley Black was exceptional with assisting me and my BMW car needs. Customer Service was excellent and I will be back for all my BMW car needs. Shelley Black was exceptional with assisting me and my BMW car needs. Customer Service was excellent and I will be back for all my BMW car needs. More

Not what I expected Vehicle was picked up later than expected. Received an X4 after I requested what I have or higher which is an X5. I have received better service from Vehicle was picked up later than expected. Received an X4 after I requested what I have or higher which is an X5. I have received better service from the Nissan dealership from my previous vehicle. I expected better service. More

Good & quick Was pleased with service This was recall.. had service done in past & customer service was good have older vehicle & may not need visit anymore but Was pleased with service This was recall.. had service done in past & customer service was good have older vehicle & may not need visit anymore but was pleased with previous service More

Streamline The organization and set-up of the service department at BMW of Macon is simple amazing. I was in and out in no time. Awesome! The organization and set-up of the service department at BMW of Macon is simple amazing. I was in and out in no time. Awesome! More

Service was awesome The team dropped me off and picked me up. Service was excellent and very friendly. They were on point with service and time. Will definitely be back f The team dropped me off and picked me up. Service was excellent and very friendly. They were on point with service and time. Will definitely be back for anything car related. More

Bonnaroo Breakdown- We were on our way to Bonnaroo from south Florida when suddenly the engine started shaking and the dashboard lit up like Christmas near Tifton Ga. BM We were on our way to Bonnaroo from south Florida when suddenly the engine started shaking and the dashboard lit up like Christmas near Tifton Ga. BMW roadside service got us towed to BMW of Macon after Service had closed. Even though they weirdly don’t have a key drop box, Sales was still there and took the keys. The next day Miss Sheila called and discussed the car issues with us while we continued on our trip in a rental (unfortunately not a BMW loaner). while we danced, the stellar technician, whose name I don’t know, diagnosed the problems, ordered, received and installed parts. We got the news on Saturday afternoon that the car was repaired. Dancing was involved and we picked up the clean car on Monday and made our way home with nary a problem and way better gas mileage! Thank you! More