BMW of Macon - Service Center

Terrible service Incredibly unhappy with this customer service center to the point it made me 1) drive 2 hours away to get service in Atlanta or 2) not ever buy a BMW Incredibly unhappy with this customer service center to the point it made me 1) drive 2 hours away to get service in Atlanta or 2) not ever buy a BMW again. BMW Roadside assistance was excellent. However the tow company dropped my car off and service claimed they couldn't find my car. I'm at my job trying to take care of my clients (I'm a doctor). I had to call the tow company and put the driver on 3 way to explain where he left my car. He stated it was in plain sight in front of the security camera. Finally they find my car. I need a tire changed and requested an alignment. They had my tires in stock. I call several times for updates. Finally that afternoon they say another tire needs replacing and they had to submit another insurance claim for my second tire and it wouldn't be until the NEXT day. My Uber from BMW Roadside expired that afternoon (it's good for 99 miles total within 24 hours, so I was going to use it to go pick up the car). Meanwhile, I have no transportation because that's my sole vehicle, so I'm having to arrange people to transport me. And then I had to arrange someone to take me an hour away to get the car. Then I get there after hours and the front desk basically hands me my keys. I ask where my car is and they say it's either in the front or the side. I go out and can't find it and come back in. Finally a young man heard me ask where my car was and he went to go retrieve it for me. He was very helpful and pulled it up for me. I spent $80,000 for that car at the Macon BMW and I do not plan to buy a second. More

Great service staff Great staff. Very professional and friendly. Explain thoroughly issues and what is covered under warranty and what is not covered. Clear car inside Great staff. Very professional and friendly. Explain thoroughly issues and what is covered under warranty and what is not covered. Clear car inside and outside. More

service Grateful for the service Lindsey provided! She is so helpful and communicates well. She kept me updated and told me about future needs. She should get Grateful for the service Lindsey provided! She is so helpful and communicates well. She kept me updated and told me about future needs. She should get a raise. More

Excellent service BMW of Macon are very knowledgeable and friendly and understanding of my issue. They ha e great customer service representative was very knowledgeabl BMW of Macon are very knowledgeable and friendly and understanding of my issue. They ha e great customer service representative was very knowledgeable. I would recommend anyone to purchase a vehicle from BMW of Macon. They would meet nice and friendly people More

Great service ! Great Leadership and staff I contacted the service department regarding a funny noise that I heard when turning on my vehicle. I was able to drop it off and get a loner until ev I contacted the service department regarding a funny noise that I heard when turning on my vehicle. I was able to drop it off and get a loner until everything was completed. Everything was fine in a timely manner. More

Fast response to my needs Great service like always. This one is my second BMW purchased and serviced in this dealership.I will probably purchase another vehicle next year fro Great service like always. This one is my second BMW purchased and serviced in this dealership.I will probably purchase another vehicle next year from this dealership. More

Transparency and Timely Service The staff was honest about the repairs needed and the time needed to complete the repairs safely. BMW of Macon also completed the recall repairs as ne The staff was honest about the repairs needed and the time needed to complete the repairs safely. BMW of Macon also completed the recall repairs as needed. They were patient with my situation as I was traveling internationally at the time of repairs. Very thorough communication! More

Pleasant experience This is the first time I believe I have had service at this dealership and it was a pleasant experience. There are apparently new employees in this de This is the first time I believe I have had service at this dealership and it was a pleasant experience. There are apparently new employees in this department that are pleasant and professional. I did not recognize the young lady or young man that helped me but they somewhat redeemed this dealership. I had already told my husband if we remained in this area, I would not purchase another BMW because I disliked dealing with this dealership's service department so much! More

I love the BMW service team. I have been a loyal BMW customer for many years. The only complaint I have is that calls sometimes get funneled through Butler Toyota for BMW and the I have been a loyal BMW customer for many years. The only complaint I have is that calls sometimes get funneled through Butler Toyota for BMW and they do not have the same attitude towards customers as BMW does. More