BMW of Madison

Another Excellent Experience I have purchased a number of new BMWs at Zimbrick. I just completed the purchase of a 2017 X5. My client advisor, David Mueller, is simply exception I have purchased a number of new BMWs at Zimbrick. I just completed the purchase of a 2017 X5. My client advisor, David Mueller, is simply exceptional. He always makes the transaction effortless for me and looks out for my best interests. He is totally familiar with all BMW vehicles and uses this extensive knowledge to ensure the customer makes the correct decisions in ordering and purchasing a new BMW. The product Genius, Justin Sundby, is also exceptional and goes above and beyond to ensure that the customer understands the complex technology in the vehicle and can be completely comfortable with all aspects of driving a BMW. Mike Baumeister is a great service advisor with an extraordinary knowledge of the BMW product line. I always know that he will take great care of any service needs I might have and will always get to the root of any problem. Ken Wagner, the Business Manager, is also great to work with and handles my transaction exactly as I want. My experiences at Zimbrick BMW have always exceeded my expectations. I would highly recommend David, Justin, Mike and Ken for the purchase/service of a new or preowned BMW. They are a great team and have my thanks! More

Best Sevice Experience Ever Not only were the drive belts replaced quickly, the car was washed, interior vacuumed, and the mats were never cleaner. They even applied tire black! Not only were the drive belts replaced quickly, the car was washed, interior vacuumed, and the mats were never cleaner. They even applied tire black! Excellent job! More

Incredible service I have had nothing but the most amazing service experiences with Zimbrick BMW, despite not having purchased my vehicle here. I barely know where to be I have had nothing but the most amazing service experiences with Zimbrick BMW, despite not having purchased my vehicle here. I barely know where to begin! Brought my vehicle in for its very first service at noon on a weekday. Brian took the time to sit down and get me set up in the system and offered me a loaner car to get back to work, even though the service was only going to take an hour or so. Impressed already. When I came back to pick up the car, I was told there was a small part that was recalled and needed to be replaced. He said he could have the part sent overnight. We set up a time the next day to bring the car back and have this done. Again, despite being a short procedure, I was offered a loaner car to get back to work. Brian called me to say that, unfortunately, the small issue was a larger one, and several components would have to be replaced. And, also unfortunately, those parts need to come from Germany and it will be several days to wait for them. Rather than having to go back to the dealership, however, Brian asked if I would like to keep the car for the entire duration while we wait for the parts to arrive -- Wow! Saved me time and gave me piece of mind, and couldn't be more impressed with the generosity of the offer. During my time driving the loaner car, a light on the dashboard went off -- "Flat tire". Couldn't have come at a worse time, as I was on my way out of town for a very important meeting. My heart sank. I called Zimbrick right away, as I was near, and had a replacement loaner car within 10 minutes. Made it to the meeting on time. AND I was told "no charge" for the incident -- they'll take care of it, no problem. WHAT?! Can this GET any more amazing?? Yes it can! I was called on Friday and told my vehicle was ready. Unfortunately, I was out of town until the following Tuesday. "No problem, keep the loaner car and swing by when you're back" When I came in Tuesday afternoon to get my car, it turns out that it was kept in the service area, inside, the entire weekend. AND someone had taken the time to not just wash the car for me, but *detail* it, inside and out. Tire black on the wheels, Armor-all on the dash. I was floored. And all this, despite me not having purchased my vehicle at Zimbrick. I will be a lifetime customer from now on! More

Extra efforts I had a terrific buying experience with Kyle and his sales manager Griffin. Kyle made the experience easy and went the extra mile to make sure I found I had a terrific buying experience with Kyle and his sales manager Griffin. Kyle made the experience easy and went the extra mile to make sure I found the car I wanted. Including answering questions and concerns on his day off! I appreciated the hardworking effort and in the end why I bought my car from Zimbrick. They made it easy to win my business. More

Simply the best I am a long time Zimbrick BMW customer. They never cease to impress me. Their level of service is second to none. From the way you're greeted when y I am a long time Zimbrick BMW customer. They never cease to impress me. Their level of service is second to none. From the way you're greeted when you come their aim to please to the quality of work. Highly recommend!!!! More

The dealership is the most professional and helpful. I was able to deal with the salesman on a professional level. We quickly made an outstanding purchase. This was the most pleasant car purchasing exp I was able to deal with the salesman on a professional level. We quickly made an outstanding purchase. This was the most pleasant car purchasing experience We have ever had. More

Mike Christian It was a pure pleasure working with Mike Christian in June of 2016 when buying my X1. He was sincere, knowledgeable and really felt he had my best int It was a pure pleasure working with Mike Christian in June of 2016 when buying my X1. He was sincere, knowledgeable and really felt he had my best interests at heart. He was totally customer focused and I felt no pressure at all to buy. Mike was personable and we discussed at length other interesting topics in addition to me visiting this dealership to check out their BMW SUVs. I would encourage anyone interested in buying a car at Zimbrick to work with Mike. I can honestly say this was the best car buying experience I've ever had. First-class; top-notch. More

I wish other dealerships in Madison were as good as Zimbrick We bought a pre-owned Volvo from Jenny 4 years ago and when it came time to start looking for our next car she was the first person I spoke to. She h We bought a pre-owned Volvo from Jenny 4 years ago and when it came time to start looking for our next car she was the first person I spoke to. She has been a great resource navigating the search for the perfect car. More

Very good The salesmen were very curtious. They were honest and upfront about the car we purchased. They didn't try to swindle us into a purchase that we weren' The salesmen were very curtious. They were honest and upfront about the car we purchased. They didn't try to swindle us into a purchase that we weren't able to afford like other dealerships. We got chocolates after our purchase and get Christmas/birthday cards as well. Would highly recommend this dealership to all our friends and family. More

Great buying experience with Jenny! I planned to only come in to look at a few cars before continuing on to several other dealerships prior to making a final decision. Jenny was fully su I planned to only come in to look at a few cars before continuing on to several other dealerships prior to making a final decision. Jenny was fully supportive of my plan and worked with me extensively and patiently while I looked at several different vehicles. Long story short is I never made it to any other dealers. Zimbrick had the car I wanted at the price I was looking for. I finalized the sale and that process went smoothly too. I'm very satisfied with my first experience buying a car from Zimbrick BMW. I don't normally leave reviews and am not an effusive reviewer in any case but this was a very good experience so I was more than happy to leave a positive review. More