BMW of Mamaroneck

I usually work with Audley for service issues. Audley's pretty good returning phone calls. My last trip in to service was an emergency because my brake warning light lit off. I drove directly over for a ni pretty good returning phone calls. My last trip in to service was an emergency because my brake warning light lit off. I drove directly over for a night drop off on Wednesday night. Audley must have been on vacation because I wound up with another service advisor who I had to chase down an hour before closing on Thursday to find out what was going on with my car. Nothing diagnosed. Same thing on Friday except they got all the parts but weren't going to be able to make the repair that day. The service advisor told me I could pick the car up (with completely faulty brakes) and bring it back Monday. Never offered to do the work on Saturday which I had to request. Didn't hear back from them so I showed up an hour before they closed on Saturday hoping the car was done, which it was. Zero communication. All in all, I got a $3200 bill, no car for the better part of three days and no offer of a loaner. My ratings of "ok" were based on the three previous times I was in for service with little or no incident. However, this was bad enough that there was no way I was going back to them for my 85k inspection. More

This was an unscheduled service call regarding low tire pressure. Fabian Bonici, my service advisor could not have been more responsive. He went above and beyond in his willingness to help and fix the si pressure. Fabian Bonici, my service advisor could not have been more responsive. He went above and beyond in his willingness to help and fix the situation. He delayed his leaving for an appointment to help me resolve the issue. It was very much appreciated....problem solved! More

Rani (my salesperson) was fantastic from start to finish. I was a motivated buyer, so I made it easier on him but that said he made the process pleasant from start to finish and his service after the sale w I was a motivated buyer, so I made it easier on him but that said he made the process pleasant from start to finish and his service after the sale was fantastic (seriously, fantastic...never before has a dealer had their salesperson come to the house to clean up an administrative item from the sale...Rani was extremely accommodating!). When my wife is ready for her BMW, Rani will sell it to us at Pace in Mamaroneck. More

Anthony and Mike were extremely helpful in our search for a quality used car. Anthony answered all of our questions about the 2006 BMW X3 we purchased and both Anthony and Mike worked extremely hard to get a quality used car. Anthony answered all of our questions about the 2006 BMW X3 we purchased and both Anthony and Mike worked extremely hard to get us the best deal possible. It was not a typical car sales experience, but rather one where Anthony and Mike really went out of their way to help us out with the purchase. We highly recommend Anthony and Mike to anyone looking for a quality used (or new) vehicle. More

I went to 6 dealers in the past 48 hours -- Pace is leagues above the rest. The staff was pleasant to customers and to one another. Rather than seeming to be in competition with one another for a sale, leagues above the rest. The staff was pleasant to customers and to one another. Rather than seeming to be in competition with one another for a sale, or to avoid grunt work, the staff at Pace works as a team and that feels very welcoming. There was no pressure, no hype, no tricks or gimmicks to sell me something I didn't want. I did appreciate the coffee and cookies while I waited and their courtesy counter was incredibly clean. I bought a preowned car. The sales staff was prompt getting the car ready for our test drive and I was encouraged to take my time to inspect the vehicle without any distracting sales blather. All my questions were answered clearly and honestly. After I made my deal, signed my papers, handed over my initial downpayment, the car was re-washed and cleaned and gassed-up. I got a great deal. At other dealerships I felt that negotiations and any concessions were given resentfully and that I owed the sales persons something for their time and consideration. Pace aimed to please. The finance department at Pace had me sign quite a number of papers -- most of which were having me acknowledge services and protections I didn't know I had! After I qualified and agreed to terms of a loan they shopped my loan package again to try and make the terms even better There is no comparison between Pace and any other dealership I've been to. Thanks! Anthony Lu is a very knowledgable and pleasant person to work with. More

I have owned several BMW cars. Norbert is my service I have owned several BMW cars. Norbert is my service advisor his knowlegde and attention to detail is second to none. This is by far the best dealer I have owned several BMW cars. Norbert is my service advisor his knowlegde and attention to detail is second to none. This is by far the best dealership I have worked with and as long as they employ people of the calibre of Norbert they will continue to be the best service center in NY. Satisfied Customer J.A. More

The entire car buying experience at Pace BMW far exceeding my expectations. I went in there with a trade-in(2010 Acura TSX); Anthony was able to get me what I wanted for the trade. Anthony was very exceeding my expectations. I went in there with a trade-in(2010 Acura TSX); Anthony was able to get me what I wanted for the trade. Anthony was very patient with my CPO car buying decision and answered all of my questions(I had many!). Anthony was up-front about everything(No Surprises!), got me a good deal on the CPO 335i, got me the promotional interest rate, and was never pushy. I will definitely recommend Pace BMW and Anthony. Great pricing, great staff, great finance department, and friendly/professional service is what you should expect from Pace BMW. More

My 8 year old X5 developed a couple of problems (one engine related the other A/C drain clogging) - what doesn't at that age - that took some investigation to understand and solve. Dave kept me informe engine related the other A/C drain clogging) - what doesn't at that age - that took some investigation to understand and solve. Dave kept me informed all along and the problems were corrected; we're good for another 105,000 miles! More

I recently bought a new 550. The a.m. radio had serious static. The satellite radio and the FM are and always were fine. I consulted with the fellow at Pace's service center in Port Chester. He was very av static. The satellite radio and the FM are and always were fine. I consulted with the fellow at Pace's service center in Port Chester. He was very average, didn't really try to figure out how a new car could have such an issue. When I was first dropping off my car, Fabian Bonici was nearby, heard the description, scrolled through his substantial knowledge data base, recalled that he had heard of a similar issue. I foolishly stuck with my regular service person at BMW of Greenich/Pace/s service center. He got it fixed, told me they didn't even recognize an issue, etc. I should've realized that guy wasn't for me. The fix helped slightly, but I figure for $70k I should be able to listen to a Yankee game on am without it cracking. So I brought it back, asked for Fabian. It took them 3 days to figure it out, address the casing. In fact, after the first attempt to fix it, Fabian checked it out, took it on highway, hit some bumps, applied some torque and the problem returned. So he told me they need another day or two to figure it out. I picked up the car today and it seems finally to be fine. So I rate Fabian Bonici as in a class by himself and Pace/DCH gets good marks for having a guy like him on staff. The supervisor Robert Radison is pretty good too. The first service advisor, who I had used for a few years on my prior car - - not too good. So Fabian gets an A+, DCH/Pace/ BMW of Greenwich gets an A-., and the first service advisor does NOT get a good mark at all.They did have a good valet pickup service and all in, I'm sticking with them. More

The employee was honest and straight forward. This location makes me feel comfortable that my problem is going to be take care of. The employee also let me know my options and what are the possible ch location makes me feel comfortable that my problem is going to be take care of. The employee also let me know my options and what are the possible charges (for me that is important). I also love the hospitality that is showed throughout the building. More