BMW of Mamaroneck

Went in to buy a used M4 that was supposed to go through the CPO process. After shaking on the price, was told the next day it wouldn’t be CPO’ed anymore because of the cost onto the dealership. They assure me it was as good as CPO, but should have walked right there. Car was still under warranty, so didn’t care too much. Car ended up having a boost leak found by my local dealer about 2 days after purchase (fixed under warranty). Don’t believe their multi point inspection as it was definitely not done properly, even for a BMW M car. At the time of signing, I also purchased what I was told was a first party warranty and included it within my finance package (very expensive). When I got the paperwork to sign the next day I realized it was actually a third party warranty and asked to cancel it. It’s important to note that I singed this the next day because at the time filling the paperwork with the Finance Manager was like a tornado of unorganized papers, and he didn’t have the warranty one for me to agree to. He even seemed to be slightly annoyed that I read through everything, but it was late so I don’t blame him. Took about a whole month after to finally get and submit the proper cancellation form, but only after contacting BMW N.A. and mailing a certified letter asking for the cancellation. And even at 2 months it still hasn’t been reflected on my finance account, don’t know what’s the hold up. I understand these things take time but haven’t heard any update, basically zero communication after the fact. They also tried to sneak in a one year bumper to bumper warranty for $6000+. I say sneak in because after finalizing the car price, there was no communication about this, just kind of snuck in into the paperwork. Had to ask exactly what it was and get them to clarify. They just focused on the monthly payments. Don’t know if that’s a normal cost but all other BMW dealerships I asked said it was outrageous and can even be considered disrespectful. Was also sold a $800 maintenance refresh (with only 6 months left on it), after being told explicitly that it will cover elective brake changes and that I would be crazy not to buy it as the brakes cost about $1500+ per axel. Of course, after asking other BMW dealerships as well as BMW N.A. I was told this is false and nothing can be done (as this is unrefundable in NY without General Managers consent). Was told the GM would contact me but has also not happened. All in all, BMW makes great cars and Mamaroneck has a great car selection / facilities. Friendly faces all around and everyone seemed like they want to help which is nice. However, next time I will probably avoid buying from them. Dealing with all this was what I believe to be a “Stealership” experience. I’m fairly young and lesson learned. If you do buy from them, don’t let them pressure you into not reading all the fine print, get every single claim in writing, and ABSOLUTELY to include a Pre Purchase Inspection from another service center or local mechanic as theirs is BS. Talk to your local or another BMW dealership to confirm what they’re telling you.

Just picked up my 2019 X4 yesterday! Amazing vehicle and amazing sales staff! Luca, my client advisor was so accommodating and made this happen for me! Mikey, the Genius went over all the tech issues, including activating Apple Car Play! Kristin, the sales manager remembered me from a purchase several years back! If you are interested in a BMW and a great price, only dealership to go to!

I brought the car for maintenance today. On the plus side, appointments are always available and the staff is friendly and courteous. As it turns out today it needed a new tire as well. I told them i would wait for it. I was told about 2-3 hours. 2 hours into the wait around 1030 I was told it would take 2-3 hours more and was offered to be driven home and picked up. I got a call about 1230 that the car is getting done but I will get picked up around 2.30-3 pm. $700 plus, 7 hours and wasted my whole day. 3.30pm finally picked up the car. Got home and checked that the key battery they charged for to replace was not done. Thankfully I had a backup key in the car. Totally disappointing and irresponsible service.

Luis is fantastic, as is the whole team at BMW of Mamaroneck. I came on a weekday afternoon from another dealership. He was able to quickly found the vehicle I needed and worked to get me the best deal possible. There is a lot of competition in the NYC metro area, and Luis is one of the best. I cannot recommend him highly enough. Kristen Zallo the sales manager was also very patient in helping me get pricing on multiple cars. Most managers don't want to do that, but she did. It is greatly appreciated.

BMW of Mamaroneck is one of the best car dealerships in the area. The customer service is excellent and the staff is very professional and respectful. The dealership consistently goes above and beyond and I can't wait to lease my next BMW from them. Although I did not purchase either of the BMW's I currently have from this dealership, I will definitely be giving them my business when our lease term is up. The service department in Port Chester is fantastic and always ensures my expectations are met. They always have appointments available in a timely manner and work diligently to return the car back. The car is always washed and every maintenance concern is addressed. The loaner vehicles are extremely clean and frequently, you are allowed to pick the car from what is available. The service department always calls to confirm the appointment and after the appointment, they follow up to make sure the service was an exceptional experience. Justin Amodeo and Doug Dente have been very helpful with each appointment and I can't thank them enough.

I leased my 2015 BMW from the dealership. Rani was the salesperson and Kristen was the Sales manager. Kristen lied to me that someone from BMW will call be a month or 2 before my lease ends and sell miles to me at $0.08 so I don't have to pay $0.25 overage when I return my car. She said then that she had helped a customer with buying additional miles just a day before. Lies. No one called me so I called BMW. What Kristen told me was complete BS. BMW does not sell miles at $0.08 or anything close to that. A few weeks ago I called her with the intention of buying out my lease at the end. She was to get back to me. Never did. Do yourself a favor and choose another dealership. Stay away from these guys.

Very friendly and responsive dealership. Lee was a pleasure to work with; very patient; I highly recommend. Pre-owned inventory and customer service is better here than Manhattan. Although I found the particular pre-owned car I was looking for elsewhere, I definitely plan to return to this dealership for servicing.

It has been about a week since we picked up our new (and first ever) BMW from Mamaroneck BMW. We worked with the salesperson, Rani to find the right car for our family's needs. We love Rani and the staff at the dealership. .No kidding the experience from the front of the house to the back was outstanding. In particular our experience from the first interaction with Rani was professional, and he was attentive during the entire process. Note, we can tell from experience, how outstanding Rani and the entire team at Mamaroneck was as we dealt with four other BMW dealerships in NY and CT before buying this car. By -far this team stands out. Management should be very pleased with the results- Rani was great to deal with and we are still singing his praise.

In summary, I could not be happier with my experience at BMW of Mamaroneck and my new car. From the minute I walked in I was greeted and treated as a valued customer. Rani Holmes was my client advisor and a real pleasure to work with. After our test drive we looked into a couple of possibilities and found the best option available. I didn’t want to wait for a custom built convertible since Summer has already begun. Rani and I communicated via email and over the phone and he was always courteous, attentive and responsive. Once my first choice didn’t work out, I got a call from the Sales manager, Kristen Zallo. She has the best demeanor and attitude I have ever seen on a manager. Believe me I know. I work for too many crazy ones. Kristen and I went over new possibilities on the phone and after only two hours called me back, with the car of my dreams. I never told her, but I when I first came in I really wanted a white convertible with red interior. Well, she and Rani did it. Within a week I had my car and am thrilled! I have everything I could want or need in this model. The Finance manager was also a pleasure to work with and everyone the dealership is a true professional. They were all so excited about the car. I would recommend the dealership and all the folks who worked with me without hesitation. Because of them BMW has earned a customer for life.

This dealership is amazing! I have bought many cars and I have never had the pleasure of dealing with such a great dealership. Every single person I encountered was professional, courteous, knowledgable and respectful. It was an amazing car buying experience. Reiko Kondo is an amazing salesperson. She was patient and gave me an amazing deal on a perfect new BMW 5 series. I was trying to trade out of an Audi back into a BMW and every other dealership I went to told me they couldn't match the deal I was getting at BMW of Mamaroneck. The amazing experience was perfect from beginning to end. From walking in the door to driving out in my new car. I was able to experience exemplary customer service in every aspect. The finance department with Isabella was a breeze, the appraisal process with Anthony was amazing, even chatting with the manager Kristen Zallo was fun and easy. They are truly a great team. This is honestly, the first truly nice experience I have ever had buying a car. The reviews from someone saying they were insulted and then went elsewhere reads like an ad for the other dealership. I wouldn't believe a word of it. I must say, I never take the time to write reviews like this, but it was well deserved. They have just won my business and loyalty for sure!!!!!