BMW of Mamaroneck

I was looking for a 2011 550i x drive in dark graphite metallic with the m sports package. I went to mt kisco bmw (they didn't have any and tried getting me to buy a 550i without the m sports package) th metallic with the m sports package. I went to mt kisco bmw (they didn't have any and tried getting me to buy a 550i without the m sports package) then went to prestige bmw (they didn't have any either and kept me there forever trying to get a different 5 series but i wanted what I wanted) then I went to westchester bmw (they HAD ONE but it was sold I almost cried) then I went to PACE BMW in mamaroneck and they had one but i found a slight mark on it I didn't like. I discussed it with Bernie (manager) and he was willing to give me my $500.00 deposit back and while we were going inside he said he just wanted to see if there were any others around the area. I figured the answer was no since i was at all these other dealerships but he said he found one which is exactly what I was looking for. He said it was at the port and that he would get it sent to him so I can see it. I got a call when it came in (1 week) examined the entire car and it was PERFECT not a mark on it and I got it. What I was looking for is not one of the easiest cars to come across as i realized by going to all these dealerships but what I can't get over is how (westchester bmw,mt kisco bmw,prestige bmw) tried getting me to buy something else and didn't even try to find what I was looking for and when I went to PACE BMW bernie located another car for me (exactly what I was looking for) while he had one sitting in his lot with a very slight mark on it that I didn't like ( if you don't have perfect vision you would have never seen it) I thank god for Bernie otherwise I wouldn't have my car & I also thank Landers Hall for being a very professional salesperson. I have NEVER seen a dealership go so out of there way to help someone. Again THANK YOU VERY MUCH Bernie (manager) & Landers Hall I LOVE MY CAR and can't wait to buy another one from you. It was a great expierience. I also went to check out where there cars get serviced it is very well organized place. ITS A MUST SEE. More

Anthony was beyond patient and amazing during our car purchase process. My parents were buying a Mercedes from Pace BMW but they live in Ohio while I live in the city. Anthony made our process incr purchase process. My parents were buying a Mercedes from Pace BMW but they live in Ohio while I live in the city. Anthony made our process incredibly smooth and was very gentle with a novice car buyer (me!). He was incredibly honest (he found scratches on the car that I didn't even notice)and very forthright with what he did and did not know about the car we were purchasing. He was very patient with our schedules (especially mine)to see and purchase the car. Anthony, along with the people of Pace BMW were a fun loving and very kind group of people which seems to be rare now a days. I would definitely recommend the team, especially Anthony for any purchases to any of my friends and family and hope to purchase from him in the future. More

Kris is a fantastic sales consultant. She is easy to work with, explains everything clearly, makes you feel like a valued customer and keeps you informed every step of the way. We have purchased three work with, explains everything clearly, makes you feel like a valued customer and keeps you informed every step of the way. We have purchased three cars through her and I wouldn't go to anyone else. More

Great experience. Friendly welcome. The premises are bright, clean and modern. Efficient process throughout. I walked in on a Tuesday and left with a car all ready and clean on Friday. I can only recomm bright, clean and modern. Efficient process throughout. I walked in on a Tuesday and left with a car all ready and clean on Friday. I can only recommend this dealership and that salesperson in particular. More

Anthony helped me pick a car that was in my price range and that I am very happy with. During the selection process, I never felt pressured to make a decision and I felt that the advice and information s t and that I am very happy with. During the selection process, I never felt pressured to make a decision and I felt that the advice and information s that he provided was honest and thorough. Anthony is straight-forward and made me feel as though he was trying to build a long-term relationship rather than just make a one time sale. After I picked out a car, Anthony made the closing very easy for me and took care of everything such as sending the vehicle information to my insurance agent and getting my plates and registration. All of his co-workers who were involved in the closing were just as friendly and honest as he was. Lastly, Anthony and Pace BMW helped me get a very fair and favorable auto loan through BMW finance. I am happy with the car, the loan, and the service that I received. I will definitely go to Pace BMW and Anthony when it comes time to buy another vehicle and in the meantime I will recommend him to anybody I know who is planning to buy a car. Lastly, the dealership was very presentable and the atmosphere was comfortable - I felt welcomed at all times, a reaction that is always the case with other luxury car dealerships. Overall, Great Experience! More

I purchased my car through Vince at Pace BMW and financed I purchased my car through Vince at Pace BMW and financed it through Mike. I was due a credit card refund of $ 500. Thus far, it has been two e-ma I purchased my car through Vince at Pace BMW and financed it through Mike. I was due a credit card refund of $ 500. Thus far, it has been two e-mails and and one unreturned phone call. So much for GM Joseph caring about my experience and asking me for feedback - I tell him my concerns and he never responded. Not exactly the service level I'd expect from BMW. The sales mgr just called me to tell me it "wasn't their intention" to keep the $ 500 for a week, which is true because another manager told me their policy is to process refunds in two weeks. It was their intention to keep the money for two weeks, not one! It seems as though it is the dealer's policy to unjustly enrich itself by holding credit card refunds for two weeks. This is pretty anti-consumer and not what I'd expect to find from someone representing the BMW brand. Next time, I'll drive down the road to Mercedes and recommend others do the same. More

I could not have been any happier with the experience I had at Pace BMW. This was my first time buying a car, and I had a lot of concerns at the beginning of this process. I had gone to other BMW dealers had at Pace BMW. This was my first time buying a car, and I had a lot of concerns at the beginning of this process. I had gone to other BMW dealers, but walked away empty-handed because they could just not add up to the service I got at Pace BMW. I walked in on a Monday, and drove home in a perfect 2009 328xi on Tuesday. Landers Hall answered every question I had, and I really felt that he went out of his way to make sure I got the best deal possible. He made me feel comfortable with my purchase, and I still feel today that visiting Pace BMW was the best decision I could have made. I would recommend Pace to anyone interested in buying a BMW, and I would recommend Landers to anyone interested in the best service you could ask for. More

Update: After writing my review below, I received an Update: After writing my review below, I received an email from Pace bmw's sales manager right away, asking how they can resolve this matter. Aft Update: After writing my review below, I received an email from Pace bmw's sales manager right away, asking how they can resolve this matter. After a series of emails and phone calls between us and their parts and service manager, they've decided to replace my rear windshield and 3rd break light for free, also tint the rear windshield since mine was tinted. They've even sent someone to us to drop off a loaner and pick up my car, then also arranged for someone to drop off my car near me and picked up the loaner, instead of having us driving up all the way from Queens to Pace again. -------------------------------------------------------------------------------------- Both me and bf picked up a 328xi from Pace earlier this year. We both asked to transfer our old license plate to the new cars, but that never happened to bf. He received a new license plate in that mail, which means none of his parking permits are usable now. He contacted Pace and was told that it'll be sorted out, weeks past, months past, bf called numerous time and left numerous voice mails, with no reply. As for my car, my third break light fell off the rear wind shield, bf took my car to Pace for service, and it was finished in 10 minutes. But my beige colored roof was covered with black greasy finger prints, and Pace refused to clean it up. On the second day, my break light fell off again. Instead of fixing it properly, Pace used double sided tape to tape it back in place. Bf took it back to Pace again, only to be told that the entire rear windshield needs to be replaced because the brackets that hold the break light are part of the windshield, and that's not covered under warranty. He also requested Pace to clean up the dirty finger prints they left in my car, they cleaned up half of it, left more black marks on my beige colored leather seat, and took quarters out of my center console. For some odd reason, I've never received any surveys about any of the services that were performed at Pace. Is it because they know what kind of answer they'll get? I have no idea. But if I do receive any of those surveys, it'll be "extremely unsatisfied" for all categories. More

The experience at Pace BMW was excellent. We have purchased 2 M cars from them and could not be more satisfied in terms of price, service, and customer care. They are very professional and concerned purchased 2 M cars from them and could not be more satisfied in terms of price, service, and customer care. They are very professional and concerned about the customer. Tom Forte has been the best SA any customer could ask for. I can always rest assured when he's on the job, instant replies to my e-mails and always quick to handle anything I need. I could never see myself doing business anywhere else. More

The sales person greeted me well, described the car options in detail, went over all the different pricing options, searched thoroughly in the inventory to find the car that matched my specification, f options in detail, went over all the different pricing options, searched thoroughly in the inventory to find the car that matched my specification, financing options were described and best of all - they gave me a great deal on the price of the car! More