BMW of Mamaroneck

I wanted a 2010 535xi wagon and Pace had an excellent selection of these hard to find cars. My wife and I arrived at dealership without an appointment but receptionist immediately assisted us and called selection of these hard to find cars. My wife and I arrived at dealership without an appointment but receptionist immediately assisted us and called Adam, who was the next "up." We were debating between pre-owned and new. Adam took us to Vince in pre-owned who was very gracious but did not have a suitable low-mileage vehicle. He returned us to Adam who together with Gunn Park put together an excellent deal very quickly with no pressure, no nonsense and with great professionalism. Worked from cost up and was up front about figures. Mike Steinberg as F&I manager did not try to force expensive add-ons but we did follow his recommendation for the tire/rim coverage. Worth it in NYC with the potholes. We ended up making a deal at about closing time but Mike and Adam stayed two hours after closing to have all papers in order with new car and trade. Yes, trade. First offer was a bit low for trade, but they quickly upped the offer by $1K, which approached KBB on the vehicle. Was able to drive home that evening. Despite the late hour and bitter cold, Adam took all the time we needed to explain vehicle operation. We returned next business day for clean up of car and detailed pre-delivery. Could not be happier with the deal or the dealership. More

The entire sales experience was everything I expected from a BMW dealership. The price was negotiated with professionalism. Vince, the salesperson, was responsive to my requests and got back to me in a from a BMW dealership. The price was negotiated with professionalism. Vince, the salesperson, was responsive to my requests and got back to me in a timely manner when necessary. This BMW replaced my previously leased BMW and I was happier with Pace BMW compared to where I purchased my first one. As you can imagine I highly recommend this dealer. More

The salesperson was extremely courteous. She was duly able to answer all of my questions. She was very patient and thorough throughout the entire process. There was no hard push to sell. Everything was e able to answer all of my questions. She was very patient and thorough throughout the entire process. There was no hard push to sell. Everything was explained in detail and there were no surprises. After the sale she contacted us to make sure all was well. An overall excellent experience. More

I have never had such a bad (ongoing) experience with anything related to a BMW in my life. Besides causing more problems then they fixed when my car was taken in for routine servicing, they do not retu anything related to a BMW in my life. Besides causing more problems then they fixed when my car was taken in for routine servicing, they do not return phone calls, provide loaner cars (in fact, they left me waiting in the hot sun for 45 minutes at the Rye train station for their "shuttle.") It's been 40 days of ongoing xxxx since I left my car there. My car broke down on the NJ Turnpike within 24 hours of picking it up. My original service guy was Doug Imhoff. His boss is Bob Teunison. Someone named Ed was supposed to call me with a "follow up" call to make sure I was happy with the service (not the answer he was looking for.) When I called Bob on Saturday, August 15th to tell him the car had broken down because someone in his service center had forgotten to replace the nut on the alternator drive belt he was so apologetic and couldn't have been nicer. Said they'd take care of everything. Said he never left the office without returning a phone call (I called him because Doug doesn't know how to make outgoing calls). He never calls back. All they have done is drive me insane and cost me time and money. The story goes on and on. It's a nightmare. Just do yourself a favor - AVOID THIS PLACE!!! More

i had an excellent sales experience. adam was very concerned with my needs. he explained the leatherette was very similar to the leather. he also explained i could gget bluetooth without buying the p concerned with my needs. he explained the leatherette was very similar to the leather. he also explained i could gget bluetooth without buying the premium pkg.this dealership is great place to buy a car. More

I came to Pace BMW distraught from my experiences from other BMW dealerships in the area. I was even considering going to Mercedes or Lexus because of this. Luckily my faIth in BMW was restored by the sal other BMW dealerships in the area. I was even considering going to Mercedes or Lexus because of this. Luckily my faIth in BMW was restored by the sales team at Pace. Gunn walked me through the whole sales process and even offered me a test drive, something that was not done at other stops. Everything was great! More

I buy a car every two years. The last experience I had with BMW my car was ordered with the wrong equipment. Needless to say I did not return to that dealer. I decided to try Pace because it was the next with BMW my car was ordered with the wrong equipment. Needless to say I did not return to that dealer. I decided to try Pace because it was the next closest. When I came in I was greeted by the salesmanager who introduced me to David. Everything went smoothly and after my car came in from germany it was exactly as I ordered. More

When I shopped at other dealerships I felt that there was constant pressure to make a deal. At Pace BMW they gave me the best price right off the bat and allowed me to take my time making my decision. When I constant pressure to make a deal. At Pace BMW they gave me the best price right off the bat and allowed me to take my time making my decision. When I picked up my car the paperwork was a breeze and Gunn spent over an hour and a half explaining the features of my new 328xi to me. It was a great experience and I have already recommended some of my friends and family to go buy cars there. More

This was my best car buying experience ever. Everyone I dealt with was courteous and professional. In addition, I got a terrific price on my new 2009 335ix. Any question I had was answered right away. T dealt with was courteous and professional. In addition, I got a terrific price on my new 2009 335ix. Any question I had was answered right away. The whole process was low key, and, contrary to most of my previous car purchases, I didn't walk out of the dealership feeling that I had been screwed. After the purchase, I was kept informed of the progress of the car as it went through production and delivery. When time came for the pickup of the car, filling out the paperwork was pretty much a breeze. Mike had everything ready for me. I felt none of the usual pressure to sign up for lots of extra services. Kristen spent over an hour taking me through all of the car's features, including synchronizing my cell phone and setting the satellite radio presets. I would recommend this dealership to anyone. More

David Voetsch did a great job giving up front pricing on a new 3 series. I did everything over internet and phone and while dealers like DeSimone BMW conveniently left out the car they wanted to sell me was a new 3 series. I did everything over internet and phone and while dealers like DeSimone BMW conveniently left out the car they wanted to sell me was an exec demo w/ 9500 miles and only 3 yrs left on the warranty even though I clearly specified a new car, Pace gave me all fees up front and gave the best price of 12+ dealers I shopped. When picking up the car I took a quick train ride from Grand Central to Mamaroneck where he picked me up and spent a good 2 hours walking through all features of the vehicle. They gave me free wheel locks and BMW carpeted mats (not incl) w/o me asking. Though they ran out of the matching color mats for my interior, I got black ones and they will send me the others upon arrival for free. Great thing is PACE is part of DCH family of dealers and they have 4 BMW dealerships. I can go to any one and receive same quality service incl loaner cars, etc. More