BMW of Manhasset

Bayside BMW took care of my car and got me back on the road BMW of Bayside took care of me and got me back on the road again. On an early Monday morning I decided to call BMW of Bayside and told them my situati BMW of Bayside took care of me and got me back on the road again. On an early Monday morning I decided to call BMW of Bayside and told them my situation and asked them with they would fix my car for me. I spoke with Greg Katehis and explained to him my situation, he welcomed me with open arms and told me to bring the car in. 2 days later I was back on the road, its great to find a SA and a Dealership that are willing to listen and understand your pain points and then addresses them, thats what Bayside did. Bayside has earned my trust and business, I will be coming here for all my future services! Thanks Greg! More

Service done by Jennifer Odato and Mark Wahl Jennifer was courteous, prompt, and sensitive to my concern. She immediately got her manager involved to alleviate my anxiousness. She helped me with Jennifer was courteous, prompt, and sensitive to my concern. She immediately got her manager involved to alleviate my anxiousness. She helped me with getting all the device I needed including my inspection. Mark was very knowledgeable. My concern was that I get a knowledgeable mechanic who presented well and was clean and smelling pleasant. Mark was all of what I listed. Both of these workers are invaluable..on my return I would request them . More

Bayside BMW Shirley & Priscilla Besides being loyal to BMW vehicles, one of the main reasons I continue to return to BMW is because of Shirley and Priscilla. Everything is well taken Besides being loyal to BMW vehicles, one of the main reasons I continue to return to BMW is because of Shirley and Priscilla. Everything is well taken care of always when it comes to leasing a BMW with Shirley and Priscilla. I can feel at ease with these ladies handling all the details. More

Made owning a BMW Miserasble Custom ordered 2 new Cars in 2016 (For the 2017 model year) Were promised back up cams- were not included incorrect tires came on one vehicle- did n Custom ordered 2 new Cars in 2016 (For the 2017 model year) Were promised back up cams- were not included incorrect tires came on one vehicle- did not help to rectify We purchased a skirt for the F31 wagon- it was installed crooked and damaged- Took a year and involvement with corporate to rectify Service has been the most stressful part- They do not tell you - Tires wear out in 20k- NOT COVERED (AWD CAR) - Needs alignment every 10k- NOT COVERED- and if not performed- voids tire warranty - there were too many issues to list in 3 years - Jennifer never returned a phone call for 2 weeks- was advised she would be a covering service advisor while Greg was absent- Waited 2 weeks for Greg to return to speak about an incorrect alignment..Jen never called We went to sales to speak about possibly purchasing 2 new cars- They kept sending us deals for the cars we did not want, also did not responding to emails or requests Gave them EVERY opportunity to succeed- We spent 140k to deal with stress, poor service and poor communication We are not saying BMW is bad- but this dealership/ Service dept is for the bird The staff would pick up other client calls while we were in service waiting- and request them to call back later- while there were no other clients present but us- and they were showing each other you tube videos They were rude and the furthest thing from prompt. After 3 years- we have had enough- Went to a dealer with superior ratings- that worked to obtain and maintain our business. This is not to promote another manufacturer- but explain some of the reasons we strayed from BMW Lasty- After being billed incorrectly from a previous maintenance- They help me hostage until they received their amount in error- There was no problem paying the bill- but it was handled rudely and poorly- made out as if i had made some mistake- Ruined the BMW experience to the point where we would rather not own one More

New M4 Best customer care I have ever experienced. I have been working with shortly since 2016 and have not looked back. My whole family has leased new car Best customer care I have ever experienced. I have been working with shortly since 2016 and have not looked back. My whole family has leased new cars from her and we will go no where else. Cannon recommend highly enough. More

Awesome Sauce Time for my first car. I hate haggling and prefer to have most details worked out before an in person visit. I entered the dealership with trepidation Time for my first car. I hate haggling and prefer to have most details worked out before an in person visit. I entered the dealership with trepidation as my previous experiences with other dealerships were simply dreadful. Shirley was efficient, friendly and straight to the point. Priscilla was patient, helpful, and very prompt in all of our communications. The whole experience was so painless and uneventful it was surreal. Words can't express how happy I am with the exemplary services I've received so far. Four thumbs up if I had two sets of hands. More

poor customer service and professionalism have an appointment for 8/12/19 2:15pm with Michael Krulewich. my husband got there and was said he is a walk in and was given to Jennifer. dealt with have an appointment for 8/12/19 2:15pm with Michael Krulewich. my husband got there and was said he is a walk in and was given to Jennifer. dealt with as a walk in even though we have an appointment and car was not worked on until 8/13/19. called to speak with the advisor forwarded to a voicemail. tried to speak with the manager in regards to my complaint several times and manager wont even go to the phone and was told he will call in the afternoon. this is how they deal with complain leave you you waiting upto the day ends and not speak with you despite you called several times and first thing in the morning. Indicating that customer was really not happy with the service. note this is not the first time we have been there. so after several visits and only now a customer is going to complain indicates the customer is not usually to complain. to add we asked for Anthony and they didn't let us know first hand that the person is not with them anymore but told us he have no availability so they will have to assign us to a new advisor. no honesty upfront. More

My first leasing experience I have purchased my car with Shirley so I returned as loyal customer. As always , she was personable, professional and gave us the best experience. P I have purchased my car with Shirley so I returned as loyal customer. As always , she was personable, professional and gave us the best experience. Pricilla was just as efficient and pleasure to work with . Two thumbs up for both of you !!! More

Great Experience!!! I want to start of by saying thank you so much to Scott Nussbaum in sales. My initial experience with BMW didn't go as planned as I visited a differen I want to start of by saying thank you so much to Scott Nussbaum in sales. My initial experience with BMW didn't go as planned as I visited a different BMW dealership on Long Island, south shore. My perception shifted soon after meeting with Scott and then Chris in finance. Scott was welcoming and ready to assist me pick out a car to my liking. He was very knowledgeable and answered my questions with ease. After finally identifying the vehicle I wanted Scott and Chris went over and beyond to ensure that I walked out with my new car the BMW X3. I appreciated their honesty as they were both knowledgeable in their respected areas of expertise. Scott and Chris thank you again for your patience, honesty and great service. And thank you Russ for making the initial call and getting me to just take a look (lol)I am now a proud owner of my first BMW! More

Best sales people Shirley Chen and Priscella Tsun are the best sales people I have ever encountered! I would use them again and will be recommending them to many. Shirley Chen and Priscella Tsun are the best sales people I have ever encountered! I would use them again and will be recommending them to many. More